Where do I start? Called them ( spoke to Doug) and got a price for battery on my car. Actually gave him exactly what I needed. Decent price Showed up that afternoon. Gave me same price but other advisor next to him ( Jason) said that Doug was wrong on installation price. Even though Doug asked me if battery was in trunk/under rear seat or in the engine. It's in engine. But still Jason said there wasn't a $1 charge as Doug told me but a $150 charge cause they had to REGISTER battery with the car. Ok. What to do? I had them do it. Then car is promptly in shop, and 20 minutes later, they come out to tell me the exact battery I need cost an extra $60 bucks. WOW. ( I showed Jason the picture and model of battery I had showed Doug. Yes I had correct batter, but Doug wrote down wrong one. Again what to do? Car is in shop. Ok from original price on phone of $220 plus a shop fee to $461 later. Unreal . I told Jason I was very disappointed. He took my copy and showed his boss. All I got was SORRY THEN I get home and looked at job they did. THE VAPOR HOSE that gets plugged into battery was NOT connected. SHOULD I BE NOW EVEN MORE UPSET? I am totally disgusted and disappointed. I tried calling Jason but he's off. read more

Went in for an oil change and needed an air filter, cabin filter, and brake fluid; $276. "Would you like us to change it?" OK. Then saw $49.99 for an air filter on my Lexus. Checked Lexus, and they sell it for $21.68. Called the shop as there must be a mistake. Response: That is less than our cost. If I can buy it for $21.68, certainly they can get a better price with their volume. 2347 Gulf to Bay Blvd. read more

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I just want to rave on the help I received from Bambi. She probably regretted being the one to answer the phone the day I called, but wanted to give her kudos for going above and beyond a couple of weeks ago. Neither of us knew, of course, that trying to book a hotel room for me was going to turn into the bizarre, hours long fiasco that it did, but she handled it like a pro. It was such a strange situation that I can't even begin to describe it, but it all turned out ok in the end thanks to her attention to detail and working over. I am thankful she's the one that answered the day I called. read more