My husband and I are insured with AAA and we've been using them for about 10 years now. Obviously perfect for when you lock your keys in the car they get there fast. We also have recently been booking some flights and hotel packages and It makes it very easy for us to be able to travel. We pay the amount in full and they handle the rest they book flights, hotels, car rentals and even a few restaurants. They work with your budget and are constantly communicating with us. We have some big plans coming up thanks to AAA read more

Skip the Dmv lines. It's a one stop shop for automotive and travel needs. Staff is friendly and always helpful to get you on the way back to your busy life read more

Love AAA..... Been a member for over 30 years. Great perks. Skip the DMV line and the best roadside assistance.

I have visited this location several times. Always greeted with a smile and felt welcomed. I didn't have to wait long for an employee called me and assisted me. Great customer service. read more

I've been to this location several times to take care of DMV stuff but the last few times, I've gotten the same agent, Myrna, and I was really hoping to avoid her. Every interaction with her makes me uncomfortable. Not even a hello or good morning when you are called up. She just stares at you and I feel like I'm being scolded like a child. I asked her a question and I guess she didn't hear me and her response was, "What?" I thought that was really rude. When it was time to pay, I handed her my debit card and instead of politely saying sorry they don't accept debit she handed the card back and said "Only cash or credit. No debit." Every time the transaction ends she hands me the paperwork and didn't even say thank you or have a good day. Just very robotic. I hope I don't get her again next time. The other agents I've encountered are nothing like her. read more

Great service, very friendly I really enjoy going there for insurance, DMV and annuities read more

Let me just tell you how efficient and outstanding the customer service this location has. I have been to other locations and this one by far has always treated me with exceptional service. They are FAST for one, greet you with a friendly, inviting smile and have the best energy, from the reception to all of the staff. I had DMV services done and I really just felt like family. During the holiday's everyone knows how stressful it can be. PRESTON made sure he took care of me with love and grace. Had it been my second visit. I had forgotten important documents my first time coming and had to come back and he remembered me. I thought that was very thoughtful. The whole staff worked diligently as a team, answered each others questions with laughter and smiles and they all just worked really well together. I loved seeing that. Well done AAA! I highly recommend this location, other locations such as Mission Valley I have waited at least an hour to be seen and the customer service wasn't ever anything as close to this. Make that drive. read more

AAA - AAA Chula Vista - Auto Insurance Near Me - Chula Vista, California

Myrna was very friendly, helpful and professional. She was able to assist with passport photos in a special size for us. Thank you for excellent service. read more

Used DMV services, at this location, this morning. Esmeralda provided kind, patient, and professional assistance. Very happy with the experience and we thank Esmeralda for brightening our day! read more

Great location, right off the 805. Staff has always been pleasant and efficient. Sometimes the lines are long but it beats going to DMV for sure! read more

They are awful. The Call Center is not helpful and neither is AAA Chula Vista. They need to be re-trained on what type of information to give to a customer that inquires about a title transfer so as not to have to return again. Also, the place is starting to remind me of the DMV in National City which is not a compliment. read more

My experience today at Chula Vista AAA was surprisingly a good one. Perhaps, the time of day made a difference (4pm). I was greeted immediately. The staff that helped me with my car registration was friendly, efficient and professional. I was in and out of AAA in about 10 minutes! Membership is worth it read more

Tix and Priscilla were very helpful in helping us plan our driving trip across the country. read more

AAA - Auto Insurance Near Me - Chula Vista, California

Senior Travel Advisor, Riz Borja was assigned to our trip. We started working with her in June for a trip in September/October. She first blamed us for trying to plan a trip without proper lead-time. She told us all Greek cruises were sold out, but her colleague overheard our plight and suggested Costsaver which had openings during our calendar window. While I appreciated this "save," it was never communicated that Costsaver was across-the-board a basic cruise category that didn't include any extras, interior cabins only, etc. A disclosure would have been appreciative. I requested an airport hotel in Athens and Riz told me it was sold out and the only other option she would book was twice as much. Because I didn't believe her, I went online and booked the airport hotel stay myself. Up until our departure, I asked Riz to answer very specific questions and she would ignore specific questions. Additionally, she went on vacation without sharing that information with us, leaving us dumbfounded. She also never apologized to took responsibility for her mistakes. I repeatedly asked her, What happens when we get to Athens and we run into trouble? She ignored questions like this. She did not care. I would never use AAA for travel services again as my experience was so poor and there was zero accountability. read more

UPDATE: I went to the DMV and they accepted both forms that the guy with the English accent at AAA said they would not accept. The DMV also said they have always regularly accepted auto signatures from doctors. They even chuckled when I told them that AAA said they required a "wet" signature from the doctor. Also, the guy with the English accent at AAA that said I had an outdated form gave me 2 pages that were the same page (2 of 3) and did not even give me a full "new" application. DMV informed me that the "old" form is identical and will work just fine and they accepted my application. I will be visiting AAA to get the name of the arrogant, uninformed guy with an English accent and discuss the matter with the manager. read more

Very polite and helpful. Great customer service. I would recommend this office. They do take a little long in returning calls though.

I was comparing prices with my current car insurance (Wawanesa) to AAA. I found that AAA charges about $65 more than what I am paying for, when compared to my same exact policy. I've been receiving numerous telephone calls and the sales rep keeps on cutting me off, when I try to explain that they are just too much. As I tried to explain how I came to this findings, he kept cutting me off again. I told him to let me talk and stop interrupting me, then he hung up the phone. A few seconds later AAA calls back again. Stop with your calls, I'm not interested, cause you're car insurance policy is too much. Your calls are harassing and your representatives are very rude on the phone. This is really not a professional company. Please train your employees on customer service. I didn't even want to give you 1 star, it should be 0 stars. read more

I have been to this location 2x now. The first time I was getting a temp handicap placard since I was having knee surgery and wouldn't be able to walk well for a while. I checked in and an older lady with horrible makeup on asked me what I was there for and I told her, to which she proceeded to give me her opinion on how I was too young to need a handicap placard. I then told her I was having knee surgery and she said oh you'll be fine.. First off, its non of her business as to why I need a placard and second she needs to keep her opinion to herself! The 2nd time I came for a notary and lady up front said there were 5 people ahead of me, then 30 min went by and still 5 people ahead of me! Really!? how slow can they be? Finally left and went two shops down to ups store and had it done in minutes. This locations is very slow and take longer than most AAA locations. I will not go back to this location. The staff here leaves alot to be desired. read more

I'm Not really recommend it AAA... they give you one Quote then next month raise the price like 200 with No reason then if you want to cancel the policy they will charge you $ 500 Five Hundred dollars .. Im NOT REALLY RECOMMEND IT "" NO "" read more

Tired of searching online for 'cheap+flights' that add on unnecessary costs? Annoyed at those stupid Priceline commercials? Well do I have a solution for you! Be it a trip to Hawaii as we planned last year, a quick getaway to Vegas, our cruise, or now a trip to London & Paris (coming this April!), my boyfriend & I have always found that AAA has the cheapest prices compared to if I book things myself, as well as helping you find the right flight at the right time. Their hours are from 9-5, but they are glad to help you via email, phone, or appointments. I've always wondered how great it would be to have my own personal concierge for planning my trips, and now I'm proud to say that "heck yes!" I finally found a solution. Kim and Liliana take the time to make sure we plan without any stress, and that ALL things are taken care of. I don't have AAA myself, but if you travel with someone who does have it (*ahem*) you'd save yourself the headache of planning & paying out of your umm... behind. In addition, they throw in free stuff! We got a few tours for free, my travel insurance at a great price, as well as help with money conversions etc. Suck it, Expedia. read more

Usually a painless procedure if you have to update any of your insurance policies here. I was in and out of here in 30 minutes updating my auto insurance when I bought a new ride. Quick and efficient customers service. Can't complain. read more

I'd give them a 0 start if I could. I am a member, called AAA to tow my car home because It does not work. Lady named Ashley employee number H094 said" i don't care if the car stops at Walmart or a store..." they only tow to repair shops, which is a lie because I've had my car towed by them to my house before. was very disrespectful kept putting me on hold. As a member she did not help, because of her poor service I will not be using AAA anymore read more

Liars. We're told 20% return on premiums. Well it isn't. It's 20% since March. The reason for this lie is to get more premiums written to those who think, "well they should be honest. Look what they are doing." Fake. Mine, with a 2000$ premium on a brand new truck and Cadillac was 50$. Liars!!! read more

The only reason I would go to this office is to pay my DMV registration. The lines here are a whole lot shorter than going to the DMV itself. Customer service is extremely friendly. Peak hours appear to be usually after regular work hours, lunch time and weekends. So why only 3-stars? If you came here for your DMV payment, they only take cash or check. You'd have to take yourself to an ATM (they've mentioned the Mission Federal Credit Union at the other end of the lot) and pull out cash, if you don't have your checkbook. Checkbook? What's that? You can't use your ATM here and they definitely don't take credit cards. BOO! As I waited for my turn to see how much I actually owed the DMV, I was able to log directly onto the DMV website and pay with a credit card. All that I wasted was a 10 minute drive and back to this location. Should have thought of it sooner. But, I was able to grab some coffee from Starbucks, which is located in the same shopping center. read more

I've had different insurance companies since I was 18 years old and I have never experienced such great service as I did here at AAA insurance in Chula Vista . I am referring everyone to go see Walter Mariscal . Thank you !!!! read more

First off this place is the BEST!!! If you have any DMV issues or questions talk to the big homie PAUL. This man, answered my questions, got me some plates, and I was on the road legal again, lol. He should be put up for a promotion, hell give the man his own office. Thanks Paul, keep up the great work! read more

I can't say enough about the services and the customer service at this place! The yearly fee is so worth all the benefits! Apart from the obvious benefits of getting someone out to help you asap on your car problems, the membership allows access to DMV services that typically take half a day to complete standing in line! No appointment is needed and most transactions take no more than 30-45 minutes! They also have insurance and travel planning services and resources. I booked a trip to Hawaii once through the membership and found a great package and price! read more

What an awesome experience!! We booked a cruise with this office a few years ago and had a great experience. This time, we booked a trip to Hawaii. Lucas at AAA was amazing. Great advice on where to stay, where to eat, what to do, how to save money . . . while in Maui, HI. We were on the fence between a Hawaiian and a Mexican vacation . . . Lucas helped us weigh the pros and cons of each and we decided on Hawaii with our two young daughters. Our trip is scheduled for two months from now and we can't wait. I felt like Lucas really wanted us to have our best trip at the best price. It was clear he wanted our business, but not if it meant not having the best trip or spending more than we needed to spend. Lucas helped us get AAA to match the price of the same vacation I found online at a lower price. He worked really hard to get us what we wanted at a lower price in a pressure-free environment. Lucas has earned our business for AAA on our next vacation and many thereafter. Maybe next time I won't make him work so hard. Thanks Lucas and AAA!!! read more