I called AAA and they were able to fit me into their schedule two days later. Our house was about to go on the market and the carpets needed a good cleaning.
Price: average - the cost was about the same as anywhere else
Customer Service: Good - they were a very friendly couple that arrived and cleaned our carpets. They were courteous, and understanding of having to work around three small children.
Credit Cards: Poor form - They say that they accept credit card, and then lay a guilt trip on you about how expensive it is for them every time they take one. I tried to give them my card and the woman said "We STRONGLY prefer checks". Don't advertise that you take credit card if you are going to give customers a hard time for trying to use a card.
Deal-breaker: Towards the end I wanted to get my kids out of the house as the carpets were still wet and had scotch-guard on them. They had one room left to do in the house, so I loaded up the kids and told them I would be back in just a couple minutes, that I was going to the drive through a block away. They said that they would lock up if they finished before I got back. It had taken them two hours to do five rooms, didn't think they could get the last one done in ten minutes. Well I got back ten minutes later and they were gone. My doors were left unlocked and my garage door was open. Nothing was missing, but the fact that they left my house completely unlocked and exposed, when I told them where I was going and how long I would be is completely unacceptable. I will never be using their services again. read more