I got tired of the dealership asking what something cost you get transferred to the parts department then to the maintenance department. It was getting old. I thought I would try AAA before I canceled my membership I never used. I went and got my oil changed full synthetic it was a little cheaper than the dealer but what I was impressed with was the detail report I got on my truck. Since then I have taken my 2021 Sorento. I renewed my membership today read more

I arrived 5 minutes before closing and was denied Assistance for an intranational drivers license the day before my travels. The representative had zero empathy. read more

The worst ever! I had to get my motor mounts changed. The mechanic said there were 3 and changed 3. There were 4. Then they get mad at me for bringing it back, then ess up my car doing the 4th mount. I bring it back 6 more times trying to get it fixed. They are awful. 3 months later and it was still not running right. I brought it to Goodyear and they fixed it in 3 hours. Do not use these people. The manager needs to be fired. They lie and lie and lie. read more

Beware of aaa at this location or service location. I had one of the worst experiences that no one should ever go through. My mom and I were traveling from Boston to Georgia over the course of 2 days. We stopped in Baltimore to get some rest prior to us starting our remaining 10 hour drive (so we thought). Somewhere along the drive, the tire pressure light came on so my mom decided to stop and put air in the tire. My mom initially put too much air in the tire. I let her know that she need to let some of the air out. We thought everything was perfect but once we started to get back on the highway, to our surprise the tire pressure check light came on again. This time the air was decreasing at a fast pace so we had no choice but to pull over on the dark highway in South Carolina. I forgot to mention it was around midnight when this happened. I'm always nervous with pulling over on the shoulder of a highway because sometimes cars are driving so erratically on the highway that they might not see you parked. We checked the tire and it was for sure flat. I called aaa so that we can get service for the tire. We were on hold for nearly an hour before we actually got through to speak to someone. I informed the representative that we were on a dark highway and that we also had pets in the car. She mentioned that she will give me a call back once she locate a driver. She called back about 20 minutes later and informed us that they have no drivers!! I was in total disbelief! She mentioned that we can call the local police station to come help. I've never experienced this with aaa. She told me that the drivers all called out sick so they don't have any drivers because the other available ones are off work. Luckily my sister had GEICO. I use GEICO insurance but I canceled my roadside since I had aaa. GEICO was able to send out a driver within 20 minutes with no issues. The driver for GEICO provided top tier service! I will be reevaluating my aaa service because this was the worst situation to be in especially when you're traveling in unfamiliar locations. read more

Very terrible service. I purchased a battery awhile back and was told it's under a AAA warranty. The third party member they sent out was terrible and kept asking me to pay for my new battery with cash and that he can make it cheaper if so. Also he failed to mention you should keep the small receipt with it and that the purchase won't be in the system. I called and the person could not have been more unhelpful. She was blaming me for not having the receipt even though they did not have data on my account. They lie and try to take advantage. They try to take advantage of you and add on multiple additional fees. As a AAA member for years this was hands down the worst experience and worst location. Very rude and unhelpful read more

I will start off with the note that we use the AAA in Fort Mill SC all the time and they have always been great, trustworthy and we've never felt like they were deceptive. Because of our trust in AAA as a brand, I sent my college student to the AAA Forest Acres in Columbia, SC to get his a/c fixed. They diagnosed the issue, gave me a complete rundown of the repair costs and options. I didn't like the cost, but it was not any more than other repair shops had quoted, so we decided to get the work done. I was provide a quote by Dusty, approved that amount to be spent and Dusty was very helpful with communicating about the timeline and communication with my son to coordinate pickup etc. After the work was done, I got a call from Kevin at the front desk telling me that they found another issue, unrelated to the a/c repair but for a belt tensioner that was removed to complete the a/c repair and it needed to be replaced for almost $400. When i asked for more details because it was not broken when we dropped it off, I was put on the phone with a mechanic who told me that because the a/c compressor was broken it was not putting a load on the tensioner and so they didn't realize it was already loose. (doesn't that seem like something you would check since it happens every time the compressor is broken?) I basically had the option of getting it done, or my college student being stranded on the road sometime soon. After a few choice words, I called around and researched how this could have happened. When I called back to AAA and asked Kevin for his input on why this wasn't inspected prior to all of the work on the a/c so that I, the customer, could at least have a heads up that this sort of thing may occur, he gave me some long winded speech about not scaring the customer with "potential" items. Instead, i guess it is better to spring the surprise on them after spending over $2,000 on other repairs. When i asked him to explain to me what the Belt Tensioner does, he rambled on about his understanding of it, but then said, "I really don't know". Great...... During my research, I learned that it is very common for that part to be damaged prior to the a/c going bad and likely would have gone bad soon anyway...if that is so common, why wouldn't it be common practice to advise and prepare a customer of the potential? Either way, I authorized the work because it seemed like the mechanic was honest and it probably was already broken, just not noticed. They gave me the final price, which i agreed to. Today, i got a link to pay for the repairs that i had already approved and there was ANOTHER charge that i didn't approve. $123.54 for an "extra a/c flush". When i called to question why this was charged, and why i was not called to authorize it, Kevin began to ramble again about how the Corporate Trainer was in the shop yesterday and he felt it was necessary to perform an extra flush due to the amount of metal that could be in the system from the compressor breaking down. they would not be able to offer the 36,000 mi / 3 year warranty without the extra flush (even on a brand new AC compressor, Condenser and dryer that they installed). when i asked Kevin if the Corporate Trainer was going to pay for it because I didn't authorize it, and it should not be necessary on a brand new install, he began to ramble again, so i cut him off and asked to speak with a decision maker. There were some additional choice words which he did not appreciate, but finally he put me on with Dusty, who again, was kind, and listened to my issue, rather than pushing back. It was agreed upon that the charge was unnecessary and should have been preauthorized before doing the work. The charge was removed and I paid the bill. Never again will we do business with this branch of the AAA car care locations. read more

This is for the entire AAA company. I had my car towed to this site two weeks ago. Then a week later my car breaks down again. I had to call them again to towed my car. Long story short, The tow man dropped my car. Now I cant get a direct answer about my car. I must wait 24 to 48 business hours. I have no way to get to work and this company that suppose to help people, has broken my car and don't care. I spoke to a very unprofessional supervisor name Octavia, she has no customer service skills. I will never deal with AAA again. I JUST WANT TO GO TO WORK ............. i didn't want to give one star. read more

I woke up with a flat while on a business trip. I have come to trust AAA through the years, I use their platinum roadside assistance plan. I didn't feel like changing a tire, so I went on the app, and Travis the tow guy was only 15 minutes away. Score, the time waiting for the tow was less than if I changed the tire. We end up at the service station about 20 minutes later. They knew I was travelling, and had meetings to get to, so they got me in pretty quick. I met with the service advisor Jeff who helped me that morning. My tire couldnt be fixed, luckily they had the tire that fit my car. Within a couple hours I was on my way. Travis and Jeff, thank you both for what started out as a crappy morning, into a good one. I appreciate both of you! read more

I booked an appointment for an oil change at AAA assuming I would get honest, prompt service and they would not try to sell me in doing extra things that aren't necessary for my 2021 car with 25K miles. I was in the waiting room for more than 2 hours! After the first hour passed, I asked if my car was going to be started soon since it was still outside. The woman, who was very nice, went to check and said they were just taking it back. When she finally came around again, which was another hour, she gave me the rundown of everything else it needed "immediately." Coincidentally, as I was waiting, I heard her tell another young woman that her car needed the same thing. Of course I said I didn't want anything else to be done and she said she'd tell the technician to get the car. That took another 20 minutes!!! Never again will I use AAA for an oil change. My daughter had better service at Midas on Decker Blvd. read more

My SUV broke down in Orangeburg, SC in July (blown engine, overheating, etc). My insurance's roadside assistance initially had it towed to some podunk mechanic shop that basically was limited on staff and what they could do. So I had it towed again, this time to AAA in Columbia. I just got it back yesterday, 3 and a half months later-- that sounds bad, but hear me out. It was because my extended warranty company was a hot mess. AAA, on the other hand, has been nothing short of gracious and professional. Jeff is a PHENOMENAL manager! Throughout the duration of this nightmare ordeal, he's been communicative and completely transparent, keeping me updated on an almost weekly basis. He went to bat for me like no other, especially after Hyundai goofed and canceled the order he placed for my new engine. I can't thank him enough for his and his team's hard work to get this fixed (Nick too!) and I will highly recommend this location to anyone who needs their vehicle serviced if and when they're in Columbia, so long as Jeff is there. read more

I have two older Mustangs (1988 and 2008). It is my theory that if you have an older car that you love, and spend the money required to mechanically rebuild it you end up with a car that is in better shape than if you had purchased a new one. Doing this I have spent a lot of money on my Mustangs. To make this approach work you need a service supervisor that loves cars and will take your car on as a long-term project. Over the past several years I have relied on Danny Bagwell at AAA to oversee the mechanical rebuild of these cars. I am happy with the result. Their mechanics are great. The front desk staff looks out for my interest. The result has been efficient and cost effective. The work is correct and done right. I consider Danny Bagwell to be a friend as well as service supervisor. I might add that guys oversee the maintenance of my wife and daughter's cars also. If that is not trust, I don't know what is. read more

We scheduled a river cruise with Uniworld through AAA. Getting the trip scheduled was no problem but arranging air fare was a nightmare. Uniworld gave us some options as did AAA. Both had different options so we asked that they communicate. AAA claimed that Uniworld would not speak to them and Uniworld was frustrated that our agent had not contacted them. So each side referred us back to the other. When attempting to speak with the AAA agent they had left AAA, so we got another agent, and then another after that who has not returned any of our recent messages.We need help with booking some hotels before and after our flights which were scheduled to arrive and depart from our destination at around 3:AM. Uniworld kept calling us suggesting that we talk with our agent. Finally we went on line and handled it ourselves. We will never, ever, use AAA again even after being members since 1972. read more

we've had premier services for a few years I recently locked myself out of my home my husband called AAA & was told we would have to pay for the locksmith & we would be reimbursed well that's a lie they only sent 50 they owe us 50 you can't talk to anyone cuz they will put you on hold for 20 minutes hoping you will hang up was told yesterday she would be calling me no later than this morning I called & there's no notes on my account from yesterday! The only reason I gave a one star is so I could leave a review ‼ read more

They did service on my car and I was pleased with my work. Two weeks later I had a problem with my car and took it to another shop and said they shouldn't have done some work to my car due to my mileage. So I called AAA to let them know what I was told but they were going to do a diagnostic test to check. I won't say the person name I spoke to seemed to be offended but I wasn't blaming AAA I was just trying to see about getting my car fix. His attitude was really unpleasant and dismissive. I dealt with this worker before and he has been nice but I guess he got offended by what message I was relating to him. I don't want to business with a person that when I talk to them or bring concerns they get defensive and upset. All the service I have done with them I paid cash and I spent good money with them and make the drive. I say all this their mechanics are good but if you ever have a question on their service of something they done this person takes it personally, gets a offended and will get a little attitude with you. read more

Long story shortish. Took in for oil change-I asked about a rattle up front. AAA told me our 07 cr-v needed 2 quick strut assemblies up front for a mere 1030.00 I took Honda CR-V to reputable business/ mechanic very next morning. My mechanic said there was zero wrong with struts "who told you this bs"? There was a sway bar that need replaced. Cost approximately 130.00. Took care of problem. I feel sorry for senior citizens who may go there and feel like they will urgently need to get the recommended repairs found and presented to them. Please be advised. read more

This facility is great for basic services, especially for oil changes. Generally the prices are high, but member discounts make them more competitive. Appointments can be made online or by phone. The facility is very clean and the location is convenient for me. I have been avoiding them for oil changes because they charged $20 more ($60) for a synthetic blend. However, they finally decided to include a blend with the basic service, as their competitors have been doing for a long time. Recently I was able to get an oil change with tire rotation for $36 out-the-door, including a member discount of $10. I was happy to see that they did not charge for the extra 1/2 qt of oil that my car requires. read more

I am a AAA member. On trip driving out of town and battery light went on and low voltage was reading on the gauge. Stopped at a place to get battery tested and it wasn't the battery as I thought, but hoped. They couldn't do the work. Called AAA. Got the address to their shop and drove 8 miles. Not a fan of the Name brand repair services and AAA always did me right with my insurance stuff and AAA membership. So being out of town, with out hesitation I headed to their shop. Clean. Let's just say the knew my situation and handled it. Yes we all want to get in and out. But reality is if you do you should wonder why they aren't that busy! All I needed was an alternator and they set me up. While there I was asked if they could drop me somewhere to shop or get a bite. They aren't in a bad location for that. Restaurants and plazas around. Even though you're not wanting to be there I think there are worse places to get stuck for car repairs. They were very helpful and courteous - I should say professional. Thank you Keith and to your team as well. Also while there we spoke with someone about a cruise thru AAA. Wife wants to go to Alaska and it gave us an opportunity to inquire as we tried to kill some time. Smart AAA! read more

As a AAA long-time member, I was hoping that the service at AAA Carolinas would be as reliable as the towing service. Unfortunately, I was wrong. I only brought my car in to have my squealing brakes fixed (which were priced at $485 alone), but the service person told me my car needed not only new brakes, but also new rotors, a wheel bearing AND a new tire- all to the tune of $1,100. I got a second opinion from Brakes-4-Less on Garner's Ferry and after further inspection, the mechanic there assured me that I only needed the brakes and wheel bearing replaced, and they did the repairs at a fraction of the proposed cost from AAA. Methinks the AAA Car Care Center on Forest Drive tried to "take me for a ride." read more

I am sure the mechanics are great, but the man at the front is both a jerk and completely full of it. Battery and wouldn't hold charge. I took it out and to them for testing. They told me they put a charge on it for two hours. Didn't bother to test it before calling me. I took the vehicle up and they refused to install it without an appointment (even AutoZone does that) an so I took it home to install. Wouldn't crank the car. I put my extra batter BACK in and drove to store a 3rd time. He refused to even test battery as it wasn't in the car. Even the first day checker at Oreilly's can do that. I'll lose the money and buy somewhere else. Avoid like the plague! read more

The service people here are top notch, and will do all they can to help you in a timely manner. Nice area to sit and watch Jerry Springer or game shows, free coffee, and there's food places within walking distance. They do have a courtesy shuttle, but I didn't take advantage of that offering. They also have travel and insurance in the front lobby. read more

DO NOT TRUST THIS PEOPLE! RIP-OFF ALERT!!! Went in for air conditioning repair, they changed filters, added freeon, etc, about $150 above the basic check up they were advertising. Drove the car and it wasn't even cooling, it was like a fan. Made another appointment; had to wait a week. Day of appointment, technician sick: reschedule. 2nd appointment, now they find all this other stuff that they couldn't find on the 1st visit!!! Oh, more than doble the price from what they charge the first time!!!! Not willing to negotiate nor give any credit for what we already paid on the first visit. When paying, his guy even mocked me for the outrageous price they were charging me. This was a place we have had repairs in the past and they were fair. Now they don't know what they doing, they are greedy and have lost all sense of decency and good Bussiness practices. read more

They got it really wrong. I am a member and had my car towed there at the AAA agent's suggestion. They had previously done ok with an oil change, but I suggest leaving the big stuff to someone else. They performed a $65 test of some sort and said my engine needed to be replaced. Mind you, although I had the car towed in due to light smoke, it had not cut off at any point and would still crank and drive. After not being able to find a used engine they suggested a "remanned" one for $8,000. My 10 year old car is barely worth $8,000! Maybe. On a great day... SOOO glad I got a 2nd opinion. Final result: Cracked radiator replaced... $375 and back to me the next day. Car runs beautifully! I'm writing this hoping it will save someone else the trouble. I don't know what they tested for or how they came to such a warped conclusion, but I won't give myself that kind of headache again. Friendly? Yes. Competent? Questionable. read more

There are times in life when you need a helping hand and boy do these guys provide excellent service. The day before Christmas Eve and my battery died and without their quick and professional service I would still be in a cold parking lot waiting for help! They jumped the car and replaced my battery in record time! Best car service ever! Thanks and happy holidays! read more

Used to praise this place highly but something has changed. Rex was the counterman and in my opinion is more of a used car salesman. He talks fast, pressures you to follow his recommendations and documents things he did not discuss. You would be better off avoiding his help. Think he works at a different AAA now. They left my vehicle unlocked on the lot for days. Why, THEY LOST MY KEYS! They did not tell me this for days. They did no repair work on the vehicle for the first week they had it. Kept vehicle for 17 days. They did a poor job of calling me and keeping me informed of progress or lack of progress. I recommend you look elsewhere for car care needs. David is the only one there who seemed concerned and apologetic read more

Actual service has always been good, oil changes for #20 etc. BUT pricing on repairs is outrageous. Considering that you would think AAA membership would have some advantages, it sure doesn't when it comes to car repair. You can buy pretty much any necessary part at a separate parts store for half or less of what they will charge. Their labor fees are on the high end of okay. However, they will do installation of parts you bring in yourself. So beware. Shop around. read more

This is easily the best "car care" I have ever received, as well as the best customer service. As a student at USC I was desperately searching for somewhere to take my car for general needs as well as in situations when something happened to my car. Freshman year I stumbled upon this AAA and I have never looked back. The service I have received here countless times has been impeccable and the customer service is unbeatable. Dave and Teresa will never let you down and have helped on numerous occasions, making sure I receive the best help and prices imaginable. I could not recommend this place and these people any higher and I will always recommend them to anyone who needs ANY car care or service. I love AAA!!! read more

Charging $99 for an oil change on a 2010 Honda... I called the local Honda dealers and both confirmed they can do the exact oil change for $37.95. Never in my life have I heard of a Honda requiring this expensive of an oil change. Even when we brought our Hummer H2 to this location for the same "synthetic blend" the total was roughly $50. They REALLY value AAA members at this location... what a joke! read more

Highway robbery!!!! I hope their AAA endorsement is taken away. Strike 2 AAA. I sent my college son in to check a scrubbing rear brake rotor/brake. Was told this was a free brake check. He went in and left it overnight, next day he is told it needs rotors $55 ea, new calipers $164 ea, brake pads $100. I found the same parts online for $29 ea, $72 ea, and $36 for all premium parts, a delta of $182. What value could they be adding? I know everyone has to eat. So at this point is $745 plus tax. Just getting good, he was also told the Toyota battery I just replaced 2 yrs ago with a warranty remaining needed to be replaced, and while test driving they noticed the rear struts needed replacing. And get this the tires needed replacing, I just had them rotated at Christmas break with no issues noted and the car has mostly been sitting. I called and told them to put it back together, my son paid $49 plus TAX and we will NEVER be back. I hope everyone reading this will avoid this kind of RIPOFF!!! I should call the local news station and have an undercover report done.... read more

This place blew my mind. A honest, friendly, and frank auto mechanic is hard to friend, but AAA makes it a whole lot easier. We only went here to get a bum battery replaced, but they were able to fit us in on short notice, and turn it around in an hour. Several Year battery warranty, and free towing to the repair station were all perks. I used to wonder why I have a AAA membership (besides the hotel, and rental discounts), but no longer after this service. read more

Do not use this facility. Had a wheel bearing go out and they tried con me into a replacement spindle from a junkyard two hours away. After my demanding they knock off the race and polish the spindle they installed a new bearing. Cost was $340 for a $10 part and a job that should have taken 30 minutes took 3 hours because they wanted to rip me off with an inflated job. When I go home to Pa I inspected the wheel bearing and found they had failed to install the bearing nut retainer which could have caused my wheel to fall off. Total fraudsters. read more

My 89 year old mom made a 9am appt one week ahead of 4/25/16 for an oil change and tire rotation. Arrived at 8:45am. Did not finish or say anything to her until literally noon. Never offered an explanation or apology. She sat in waiting room 3+ hours read more

Completely incompetent with poor communication skills with their own staff. I feel sorry for anyone who works there as a driver or tow truck driver read more