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AA Sutcliffe Pump & Well

5.0 (5 reviews)
Closed • 9:00 am - 5:00 pm

Services - AA Sutcliffe Pump & Well

Well drilling

Water purification system cleaning and maintenance

Water purification system installation

Water purification system repair

Salt delivery

AA Sutcliffe Pump & Well Photos

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American Drilling of Sarasota

American Drilling of Sarasota

(3 reviews)

I had them put a well in approximately three years ago. Every time I turn around, it seems like…read morethere's another issue with this well. A neighbor happened to catch our front yard flooding out. It turned out to be a defective or poorly installed or cheap material part attached to the well.. I had them replace it. We had an instance of poor pressure and they had to come out and work on it. Now, water is shooting out of the holding tank so I called them and it was decided the tank had rusted through. I received a text saying they were on their way the day we agreed upon. I was not home when they came. When I finally arrived at the property, I noticed the old tank was still attached. So I called them and they explained they had sent me estimates. I asked questions and they said all of that explanation about the original call would be on the estimates. I hung up and looked at the emails. There were no details as promised. Only an estimate for $2100 to replace the pump. The pump is three years old. I called them back and asked for the owner to call me. She did. She had no more information other than they would have to pull the pump to figure out what the problem was. I explained water was shooting out of the tank. She repeated we will have to pull the pump. She added that it could be a wire off and not a bad pump. That would be $500. But they had to pull the pump to know.. All of this seems suspicious as I have had wells at other properties and never had a problem. In looking at the other reviews here on yelp, I believe my instincts to "RUN" are correct. I repeatedly asked about the tank being under warranty as well as the pump and was told everything went out of warranty in May 2024. Then I posted the review above and NOW the tank is DEFINITELY under warranty and the pump MIGHT BE. RUN!!! I repeat RUN!!!

Drilled well for a fair price, repaired something because dirt was getting in aerator didn't help…read more they came out a few times to try and alleviate the sediment ( dirt) didn't help I called and left messages and usually no return call when I finally caught them there they said they understood my frustration had my complaints all right in front of them would do whatever was needed even if It had to be re-dug finally said It needed to be deeper then sent me an estimate for additional 3500.00 and said it wasn't their fault the well wasn't deep enough. I have friends who farm who use cannon well, 941 776-1471 they never do this kind of work. Come on Sarasota well it's all you do surely you can get it right

Dyco Water Systems - Buyer beware!

Dyco Water Systems

(6 reviews)

It is with sincere buyer's remorse that I post my first ever 1-star Yelp review for the sake of…read moreprotecting other consumers from extreme disappointment and frustration. Buyer beware!!!! Not only has Mermaid Water Systems aka Dyco fallen short on the new installation of a water softener system by not adding a float to the brine tank to prevent the salt water from spilling over and killing a 8 X 8 foot stretch of grass, they're customer service and persistent lack of communication is beyond unacceptable. I've spoken with the receptionist and the owner, Ted a total of 4 times within a 30 day period requesting the new system be repaired. No one called to update me on the repair order and once again I called on 3/31/21and was advised by Ted that a new battery was ordered for the solar panel. I asked Ted yet again about adding a float for the overflowing brine tank as he forgot to bring one with him when he came out to troubleshoot the faulty water softener system in March. It's now 10 days after my last phone call to Mermaid Water Systems aka Dyco and still no communication with an ETA for repair. Fellow consumers, take a look at the photos I posted and seriously consider whether or not you want to spend $2,900 for a water softener system given the fact that Mermaid Water Systems aka Dyco's customer service is severely lacking!

Liars, and zero care about their business. The father Ted is a lying scumbag. I wanted a…read morereplacement submersible pump for our aerator after Hurricane Ian and he sold me on a new "system". It was supposed to be like the one my neighbor has had for over 7yrs with zero issue but instead I got garbage and lies. The filter wasn't built correctly so after dealing with the Yankee Carpetbagger Ted he finally got mad and didn't want to account for himself or his business so he pawned me onto his wife (also lying scumbag). Lastly, his little scumbag seed Chris came to install (another) new filter after 9 months but thar one wasn't correct either. After a couple more trips and lies upon bullshit The system finally worked... but only for 3 months and now they just don't answer and hang up on you. Go ANYWHERE else except here!!! Ted and Chris and scumbag, Yankee Carpetbaggers that only take your money and you're a FOOL to use them after reading any on their reviews! Here is Chris number should anyone ever need to get in touch 941-330-6453. He doesn't like texted or called too early as he likes to sleep in. I texted him around 5am and he didn't like it

AA Sutcliffe Pump & Well - welldrilling - Updated May 2026

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