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Recommended Reviews - AA Insurance Services
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16 years ago
I worked for the AA for a little while earlier this year and my experience was generally a nice one. As it's a call centre, the job is either for you or it isn't and unfortunately, speaking to customers on the phone all day was not something I enjoyed at all. Mainly because I find it so difficult to be nice to rude people for a protracted length of time. The building itself is relatively modern and attractive, being built in 2000. Inside there are 4 floors housing everything from customer services and sales to the hub for the AA driving school. They have a very good training scheme at the AA, lasting about about 2 months and for which you receive a certificate approved by the Chartered Institute of Insurers (or something,,,). You hear horror stories about call centres immediately plunging you in at the deep end, with an irate, shouting customer on one end of the phone and you, a quivering, inexperienced wreck, on the the other. That's not the case here though. After your classroom based training (for which you still receive full pay), you are placed on a section called the "Grad Bay" for a couple of weeks. Here there are coaches assigned to each person giving you tips and help in general if you need it. By the time you actually get put into your team, you feel like a seasoned pro. I can't fault the AA as an employer at all. They have a very good bonus structure and realistic targets. The managers and everyone I worked with were all easy to get along with too and, although there is a certain amount of pressure involved (as your sales are targeted) I still think they do their best to keep a fun atmosphere around the place. All that being said though, and as nice as the people were, it is a very repetitive job, dealing with the same queries over and over. If you get bored easily, as I do, then I would avoid! read more
