Excellent service from A1 Septic Systems, and specifically to Greg and Dustin. We were having difficulties getting a septic company out to bid on a system repair. A1 sent a team within days of my request. Greg and Dustin came prepared. Having pulled a prior septic permit, they knew the system configuration. They fixed the issue on the spot. The scope of work was far less than the original plumber's assessment. A1 Septic Service will be our go to company from now on. Thanks! read more

Another 'horrible' review, same as several other reviewers. I Highly recommend choosing another service. I received a proposal (conventional septic) and while the price was very reasonable, the staff and owner refused to answer my questions about why, among other things, there were four places within the agreement in which they could raise the price (I see another reviewer had this issue as well.) I contacted them on seven different occasions attempting to get an answer about the agreement and a soil test for which they said I had to pay. I was ignored and many weeks later, when I finally received a voicemail answer, their employee Bruce Collins, said 'the girls' had showed them all the emails I sent and they (he and owner Tom) "don't know what I'm getting at with my questions". He went on to say owner Tom won't address my questions and doesn't want my business. This whole thing reeks of them thinking I'm just a silly girl, asking far too many questions. I was thoroughly insulted by this response but more than happy to move on because what woman would want to do business with them after being treated this way? I just needed to know if I had a soil test. When I called back to simply find out if I had a soil test I could use to hire another service, I was met with a combative 'office manager' named Shannon. The phone was on speaker and my son was listening as I asked her to send me something stating I don't owe them for a soil test. She hollered at me claiming I was harassing them by sending them 'all these nasty emails'! I have a copy of every single communication and a timeline of events and nobody would consider anything I wrote or said, 'nasty'. I was again ready to let this all go but then I heard through the grapevine that the office manager, Shannon, told Cindy Collins (their employee Bruce's wife) that I am a 'b__tch'!! Full disclosure, Cindy is my sister-in-law and upon learning that I was being called names, I wrote a letter explaining all of this and sent it to the owners, at their home, so the office manager couldn't intercept my letter. I asked them to contact me for an explanation or maybe even an apology for this unprofessional behavior. That was on July 22 and to date, Tom & Candy Arts, the owners, have not responded. Terrible experience. Currently searching for another service. read more

I use A-1 Septic for pumping and every time they come they do a great job. They made sure they went around my plants, flowers and landscaping. When they where done they answered any questions I had. Thank you! read more

Hired company to replace drainfield. Was given an estimate..not aware that they did not excavate. They subcontracted that out (for which we did not get estimate). Project cost considerably more than quoted. Would suggest you get estimate from all subcontractors they use before proceeding. Had previously used the service for all needs, will no longer use or recommend. read more

We have used A-1 Septic on multiple occasion's on different properties we have owned. I have been impressed with their timely & thorough work. We have had the company do a perk test, well and septic inspections, as well as septic pumping. The owners and staff are happy to answer questions and got us the reports we needed with a short turn-around time. We will continue to use their services in the future! read more

I've called A-1 several times for bi-annual septic maintenance. They're always very responsive, informative and prompt. Great communication.

Horrible experience with A1 septic. I cancelled an inspection before a date and time was even set and they said ok. Few weeks later I get a bill for over $500. For months I called many times and left many messages with the receptionist about figuring this out with promises the owner would call me back. Never heard anything back, my husband even went in the office to talk this over but was told the owner just stepped out. Finally hear back when the owners spouse calls threatening to send me to collections for not paying the bill. When I bring up the fact the inspection was cancelled and we have been trying to sort this out for months with no communication back from owner she just kept repeating "I don't know anything about that". Please do not go here, take your business elsewhere! read more