Our carpet cleaning project went well. We wanted living…read moreroom, hallway carpet cleaned. Made inquiry on Yelp for carpet steam cleaning, and this company contacted us almost immediately and were able to schedule a cleaner within a day or two. Cleaner called an hour before arrival, reviewed the site and discussed the price. Initial steam cleaning for the living room/dining room and hallway was one price. Additional shampoo, sanitizing, deodorizing, etc treatment was an additional price. We agreed to have everything done. Cleaner brought up his equipment and finished the project in less than two hours. Happy with results of our clean, almost like new carpet. Two days after drying, we noticed stains we hadn't seen before or during the cleaning process. Called back, sent photos and they said rescheduled within the week for a return. Midweek they called with a definite return trip. Cleaner re-cleaned the area. Very satisfied with the results! Saved us a lot of time!

Darnell did a good job cleaning my carpet. I definitely would use him again. He was very prompt and…read morehe has a great personality

My family owns an apartment building in the Bronx, in an area prone to flooding. Floods don't…read morehappen often but when they happen, especially in the Bronx, the amount of muck and debris and water is overwhelming. The last thing we want to deal with is mold damage due to a flood if not properly addressed! The most recent flood caused a significant amount of water damage to the basement and there were some mold issues because we were waiting on "our usual" service to come. When they got delayed again, we reached out to SERVPRO of West Bronx. After speaking with Frank and Jane Ann, two technicians, Nick and Christian, showed up the same day and provided us with a comprehensive water and flood damage inspection, estimate and timeframe. Needless to say, we went ahead. The team they assembled for this clean up were knowledgeable and professional. Having them on the case was super comforting because we knew we could trust them. In the end they did a PHENOMENAL job and addressed every item/concern we had. HIGHLY RECOMMENDED!

Jane Ann Carrelli was incredibly helpful when we had a flood in our basement in Pelham, NY. She…read morequickly responded and always answered my phone calls and resolved all of my water problems. I would always recommend her Jane Ann Carrelli and ServPro. Thank you for your help!

After dealing with kitchen damage, I realized the actual repair part was only half the battle. The…read moreinsurance side of everything was honestly more overwhelming than the damage itself. Every phone call felt like I was speaking a different language and I had no idea what was actually covered versus what I was being told. Finding NYTDR completely changed that experience for me. What I appreciated most was that they approached the situation like people who actually understand how stressful it is to have your home disrupted, not just like another construction job. They caught things in the kitchen that I would've never thought to document for the claim and explained the process in a way that actually made sense. There were multiple moments where I probably would've accepted less from insurance if they hadn't stepped in. The kitchen now looks better than it did before the damage happened, but honestly the biggest value was having people who knew how to navigate both the restoration side and the insurance side at the same time. That combination is rare. Most companies either know construction or know claims. NYTDR seemed to understand both equally well, which made the entire process way smoother than I expected.

Top notch company. Had multiple positive experiences with them. Communications were excellent and…read morewould recommend them to anyone in search of their service.

Prestige Development Services, Inc. Provided me with…read moreasbestos abatement of ACM floor tiles throughout my home. They are well priced and very knowledgeable.

After a flood in my basement, I had a major mold problem. I started to panic when I had the mold…read moretested and it came back as "Black Mold". A friend recommended Prestige to me and they came right away. I was honestly surprised at how economical their price was. They removed all of the mold infested walls, and cleaned all the furniture that could be saved, including an antique clock my grandmother left me. Needless to say I thank you guys and recommend you to anyone in need of mold remediation.

I called Big Apple Mold Removal over concerns about mold in my window AC unit. Instead of…read moreimmediately charging me to come inspect, they asked me to send a picture/video to assess. They called me right after to confirm it was mold and explained that a professional assessment would likely cost as much as or more than a new unit. They were so kind to let me ask additional questions and help out without any extra cost. I've now purchased a replacement unit instead of spending what ultimately could have been double, and really appreciate the help they provided!

Just had my inspection last night, and they were able to accommodate my later hours. I…read moreunfortunately didn't catch the inspector's name, but he was amazing and looked over my kitchen and bathroom where I've been dealing with persistent leaks from an upstairs neighbor and shoddily done repairs by my property manager's "mold guys". He identified areas of moisture that I wasn't aware of and took his time making sure everything was looked over. He also took samples I requested. He was great and so nice and explained everything in so much detail! I don't have the report yet since it was just done last night but just wanted to let his team know he was great!

My future in-laws recommend Smitty after he did a job for the family a couple years ago. We used…read morehim to re-sand and stain two our the bedroom floors. Smitty was easy to work with, easy to communicate with and reasonably priced. Him and his son traveled out to Staten Island to complete our job. Our floors are GORGEOUS!!! Both guys were super professional and made one of our first home projects a very pleasant experience. I would definitely use them again or recommend.

I moved into a new house and needed my floors done immediately. The team came out and refinished…read morethe floors right away. They were very professional and fast. Best flooring company I have ever worked with. My floors look amazing. I get compliments on my floors all the time. Thank you Smitty!

Easily made an appointment online with choices of times. My technician arrived in a timely manner,…read morewas pleasant and courteous. He completed the job quickly after having to purchase the broken part for my shower faucet. I have used Roto-Rooter before and would use again.

the call service scheduled a same day consult. Frankie was in the area and came to give a quote…read morewithin the hour. He would have been able to repair the same day, but wanted to make sure he had extra parts in case the job called for replacement of parts unseen within the plumbing. He scheduled the repair with us for the following day 9am. He arrived promptly, completed the job in an hour and a half, and its been working as expected since. The cleaned up his materials, waste, and left the spaces clean. Work performed was replacement of wax ring, reseating toilet etc. and replacing a worn seal within the auto flush toilets.

Such a great company to work with. I walked into a flooded…read morehouse a Friday night, called The Restoration Operators, Carlos & assistant showed up within 45mn. The process started right there and then, the Insurance information was the only thing needed. I didn't have to miss any work day, they did the mitigation, packed my furniture away and did the repair as well. The construction/Project manager Jose A. and team Jorge/Horhe and Mauricio were very patient and understanding during this stressful moment, Jose did a good job communicating during the entire process and was there to answer any and all questions. I didn't regret working with The restoration Operators company and would like to thank the entire team, Cole and the team behind the scene as well. FYI they found Cash under my bed wrapped it nicely and returned it to me with my furniture.

From the owner: Restoration Operators is your trusted partner in disaster restoration, offering 24/7 emergency…read moreservices for water, fire, storm, and mold damage. Our team of experienced professionals, including seasoned military veterans, is dedicated to providing fast, reliable, and professional solutions. With state-of-the-art equipment and a 45-minute first response time, we handle both residential and commercial projects with precision. Our commitment to customer satisfaction and transparency makes us the top choice for restoring your property. Choose Restoration Operators for unparalleled expertise and a swift return to normalcy.

I used this company on two different occasions. Both times they were responsive and did what they…read moresaid they were gonna do and on schedule. The price was reasonable and would recommend this company to anybody who needs such service services. Gary J.

They never even spoke to me directly. Did an inquiry about updating our kitchen. After 3 days,…read moretheir text response was view of our home indicates inability to pay and us wanting cheap materials. I asked for our ceiling to be redone, recessed lighting, new floors, countertops electrical. Etc. My house is paid off, so yes I can pay. Just because I jave not yet updated my siding, doesn't mean that everything inside all apts hasn't been remodeled. And what does bot being right next to a subway station have to do with whether it's worth you doing the remodel? I hope that you guys do no business and you suck. I will also say this message I received may have been intended to be internal only, but they messed up sending it to me Thanks

Jaime, was extremely helpful by assessing the water damage that occurred in my basement. He gave…read morethorough details on what needed to be fixed, as well as things to look out for. Highly recommend his services.

I rarely bother updating reviews but since Jamie's response is a blatant lie I will do that. I…read moredid not leave a review until after a year because that is when I first noticed that he did not finish the floor under the vanity leaving chunks of cement. You said you can do the repair without moving the vanity. You lied. you could not do it and did not do it. I never said not to do it and you know very well the tenant responsible for the damage was footing the bill. your work is shoddy and the photos (please see the horrible work done here) show it. your quote "You directly told us you did not want to move the vanity so we did the best we could under those terms". This is a blatant lie, you said the vanity did not need to be moved to do the job. "you also gave us the saddle to install we didn't purchase it and install it" It is definitely not the right saddle but instead of doing quality work you threw it down to be done with the job. I had to pay to have it replaced with a professional contractor. "You mentioned you wanted to give us more work which doesn't make sense if we did such Terrible work and because we were to busy due to the storm in September 2022 and we didn't get back to you on time you decide to write this false statement on yelp" I asked you to repair this shoddy job and in lieu I would give you more work but instead, you decided to throw these lies on Yelp because you are not an upstanding guy. "Once again another customer who doesn't want to spend to much money" I had no budget constraints and you know that. YOU didn't want to spend the time or money to do the job properly.