THERE IS ANOTHER BEST BUS COMPANY WITH REVIEWS ON YELP. THAT COMPANY IS UNCLAIMED. RELY ON THESE…read moreREVIEWS. This specific review is about Best Bus PRIME. Not the standard Best Bus service. I heard about the PRIME service which is basically an upgraded bus. The bus has single seats on the right and double seats on the left. The service is advertised to have tray tables. The tray table in my single seat does not work. I want to rate this service a 3 because of the tray table not working. The seat pitch (space between seats) is larger/longer than standard buses - which is true and is nice since I'm over six feet tall. One thing that's not advertised but I did notice was shades for the window which is nice. My window had them. Some did not. As others mentioned, the wifi can be spotty. In the age of cell phones and mobile hotspots, just be prepared to use yours in case the bus wifi goes out. The complimentary water was nice - but it was not cold/chilled. Just ambient temparature water. The timeliness of arrival always depends on traffic - so most times the arrival time is after the scheduled time (especially since Best Bus advertises 4 hour trip times from DC to NYC) - I have not seen arrival times within 4 hours - it's always later (sometimes up to an hour later). It's due to traffic though, not driver skills or service. Overall I do like Best Bus PRIME. Would I take it again - probably - if the schedule works. It only runs once a day - all the other services are regular Best Bus service.

I have taken the 5pm bus from NYC to Vienna, VA a handful of times. The seats are comfortable…read moreenough and they give you a bottle of water when you board. They have outlets for each seat which is helpful. The bus has always left on time but tends to arrive about 20- 30minutes late, I'm guessing due to traffic getting out of the city. I haven't taken other buses, so I don't have anything to compare it to. I will likely continue to stick with Best Bus as they have been consistent.

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....

They were not very nice. Signage was difficult to follow…read more Machines were taped up. Overall a stressful experience.. if there are no places to park the place should be closed until spots are available.

This is the best way to get to NYC. We usually stay in Jersey, drive to the park and ride, and then…read moretake the quick shuttle across. I can't think of a better way to visit the city, especially for the frequency of buses, cost, And convenience. They also have restrooms.

- driver was on time - clean bus…read more- we left forty five minutes after the agreed upon time and the driver was nice about it - he was also nice with our crazy requests - Bluetooth speaker on board - company was very responsive with communication

This was my first time using JRB and I plan to use them again! The company was good with…read morecommunication and the price was reasonable especially compared to other companies I looked at. The driver was on time and responsive. The bus was in great condition and everyone thoroughly enjoyed the ride. Would 100% recommend.

Before Tripper, I had always braved DC traffic to make it to Union Station, so I was stoked when I…read moreheard about a bus that picked up in my hometown of Bethesda instead. To start my round trip ticket was only $55 dollars which is comparable to other buses that do the DC-NYC route. There was free WiFi, water, access to movies. The driver was very friendly and courteous and ensured that all passengers were respectful of those around them. Lastly, this was the cleanest public bus I've ever been on. The floors were wooden, the seats leather, and the bathroom actually useable without cringing and holding your nose lmao. Despite how amazing the service, and how nice the bus is, people are still gross, so I would recommend bringing wipes and hand sanitizer. A woman had her bare feet all over the arm rest, and another was clipping her toe nails.

Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

On the website I filled out their wedding quote form. After filling this out they emailed me…read moredenying my business to keep their options open for larger customers. If you are unwilling to accommodate such event, perhaps out that on your website with clarification before a busy bride goes through the trouble of contacting you. After reading your reviews, I am glad to take my business elsewhere. Brides beware.

We got hit by an Academy Bus Driver and our car was totaled. Then, they refused to pay the…read moredeductible reimbursement for over a year. I still don't have my money.

We had the best experience with NYC Party Bus Pros for a trip from Westchester into the city. They…read morewere very responsive and easy to deal with regarding booking. They confirmed the day before. Bus arrived exactly on time (we ran a little late). The 14 seater we booked was as described and in great condition (looked new). Our driver, Hazim, was awesome (!!) - friendly, professional and safe. All in we highly recommend NYC Party Bus Pros. Thank you Vito and team!

Great party bus! Clean bus perfectly on time. Would definitely recommend. Bus had zero issues and…read moredriver was great and professional.