I got a quick reply when I emailed them, and they duplicated my apartment keys in less than a…read moreminute. Super fast and super friendly, too! Thanks!

Sent out technician to repair my 85yo mothers deadbolt. Didn't fix problem. Called and spoke to…read morerude receptionist and got brushed off. Charged $110 and never came back or called. Horrible business and customer service. Ended having J&J Access come out and they were friendly and courteous and resolved the issue. Never refunded $110 fee.

Needed a lock removed and he came out in less than an hour. Best price quote as well. Would use…read moreagain!

I called to schedule an arrange to rekey a commercial building we own , and the service call…read moreperson, wouldn't answer my question and just hung up on me. Very, very, very unprofessional. I am in the service business and would never do anything of sorts. If the person who hung up on me and reading this (most likely not, because you don't give a rats ass) quit your job if you dislike it.

Terrible customer service. The lady on the phone was so rude and not helpful at all. Instead of…read moretelling me I was outside of their range of service she told me she didn't have a tech available after she already told me they would send someone immediately.

A poor excuse for a hardware store with rude owners and high prices…read more Don't waste your time or money here...you will regret it.

I had never stopped into Hime Hardware before. Just wanting to get a lock nut and not drive out if…read moremy way, I stopped here. An associate named Gregory greeted me and offered to help. He quickly showed me the lock nut aisle and assisted me in finding the one I needed. This was a great experience and I will go back. Great job!​