The two service techs were very professional. They identified the problem quickly and installed a…read moreGFCI outlet. They scored a 5 stars on promptness, professionalism, knowledge and service. The pricing seemed a little high though for the 30 minutes they spent. Because I was a first time customer, the $69.00 service fee was waived since work was done. That was enticing when I first called but later realized this was simply offset in the work fee. The work charge came out to $156.00 plus a TFS fee of $14.75 (no idea what a TFS fee is) for a total of $170.75. Assuming drive time of 30 minutes and onsite work of 30 minutes, that hour should have billed out at $75.00 to $100.00.

These guys came out and said they would charge me $560 to run a snake down my drain. Then charged…read moreme $70 when I told them that was too expensive and id figure it out myself.

Dewayne responded quickly from a yelp work request. I found him on a search for kitchen cabinet…read moreinstallers. Ordered cabinets from Home Depot, but these guys were needed to install the trim kits. They removed half the cabinets that weren't even level from the Home Depot installer and fixed everything and installed the trim kit that came with the cabinets. Amazingly-they also did fence work and my fence was demolished by a tree branch. They got that too. Took them two days for everything.

Have a quote per hour but kinda hard to figure the estimated project cost without a "# hrs appx".read more

We received a number of different estimates for the home renovations we wanted to have done. Brook…read moreInvestment Properties (BIP) gave us the lowest estimate around and also ensured us that the quality of the work would be top notch because their work is based solely on referrals. We decided to go with them. They started the work on May 6 and included a contract which said the work would be completed by June 20. It wasn't anywhere close to being completed by that date. Honestly, I don't mind having to extend deadlines because life happens and things we can't control cause us to have to push deadlines back sometimes. The main problem I have with BIP is the fact that they simply do not communicate well. Actually the first week or two that they were on the job the communication was going really well. Mike and Josh both have great personalities and are very enjoyable to talk to and get to know. But after a couple of weeks on the job, the work started to slow down (they'd show up mid day and work for 2-3 hours and then leave for the day sometimes; other days they wouldn't show up at all) and the communication dropped off almost entirely. I had several conversations with them about this throughout the process and asked them to please communicate with me (text, call, anything!) to let me know when they planned to be there and what they were going to be working on that day. My wife and kids stay home while I work so it's important for me to know who's going to be there when. The job was finally "finished" on July 18 but even since then we've noticed several things they left undone or did incorrectly. One of the biggest issues I have (even more than the failure to communicate) is that they had to go in my attic to run wires for a couple of the rooms they were building. My attic is used for storage and I had spent a lot of time organizing it so things were easy to find. When Josh had to go up there, he assured me that anything they had to move would be put back the way they found it. However, everything in my attic is jumbled and moved around now and I'm going to have to re-organize it myself. Again, this wouldn't even be an issue if he had simply been honest and said "Listen, I'm going to have to move things around up there and you'll have to re-organize it yourself later." At least then I'd have been prepared for it. But don't tell me you're going to put things back the way you found it if you're not actually going to. I even found a half-empty soda bottle that had been left in my attic. Pros: -very personable guys, friendly and jovial. Josh even gave 2 of my daughters birthday gifts since their birthdays occurred during the time of the project -when they are actually there doing work, they are working hard -they are very knowledgeable about all different kinds of work (electrical, plumbing, framing, HVAC, etc) -they were very active in the design of the space, which other contractors we spoke with refused to do -flexible to change plans even after the work had initially begun -they were the least expensive option around Cons: -extremely poor communication -didn't seem to prioritize the project -sometimes would show up and just sit in their vehicle in the driveway for extended periods of time without working -project took a month longer than quoted -personal property in attic not respected -tools left lying around after completion -little things not complete (drain pipe left dissassembled, wall outlet put in upside down) Overall, if price is your main concern and you're ok with the project taking longer you might find Brook Investment Properties satisfactory.

I called J and J for a estimate On a Wednesday, they sent someone right out and was able to start…read moreimmediately. Very professional and reasonable.

called them to help fix my ac not working - it was after hours but they came out same day, figured…read moreout the issue, and repaired it ASAP I didn't feel like he was giving me the runaround, he did an amazing job, and the price was more than fair. wont call anyone else for my ac repairs and maintenance from now on!