Today I needed to return a brand new Weedwhacker that had only been used twice they went above and…read morebeyond to swap it with a new unit providing us excellent service from their staff. I rent and purchase for our farm in Wolcott all the time.

Rented a chainsaw - blade was dull.. wasted a lot of time - returned it - bought a new blade -…read moreworked great. .. between time wasted and they get a free blade - cost me lots of $$. Now if they had suggested in the first place to buy a new blade that would have saved me. So they don't put the customer needs first. Was my first time there - probably my last time. Can't recommend.

It's all about choices. I have utilized A to Z, North Haven for many years and always go back even…read moreafter trying out others that are closer by. A to Z NH is always on top of their game and the equipment delivers as expected. My most recent experience was a chipper I reserved. I arrived earlier than my pick up time so I hung out on the sidelines for my chipper to be returned, inspected, serviced and released. I got to watch this amazing team in action. Professionals with a passion for what they do is underrated. Always friendly and very clear, concise instructions are given no matter what type of equipment your renting. All questions are answered because they know the equipment inside and out. The chipper ran as great and as expected just like the many times before. Thank you A to Z North Haven.

Charlie and company has always been helpful and friendly to me and all my business clients…read more Always takes time to show me how to use the equipment and always gives me the best price Just ask the local landscapers they will tell you the same Thanks again Charlie and rich for all your help

Friendly staff. Did a good job servicing my John deer lawn mower. Came to my house and picked it up…read moreand dropped it off as well. I would use them again next year as well

I used Taylor Rental in Orange this past month and the event turn out great!! The event was in New…read moreHaven, the item needed arrived on time. I ran into some unforeseen challenges, due to it being so windy outside. Let's me tell you, Taylor Rental came through for my business. The guest was so happy with the way everything turn out. I want to thank the staff for all their help, Jessica, Ken, Rich, Jordan, Peter, Angele and L.. Thanks again Taylor Rental of Orange for coming through in a time of need..

Our company handled the day of coordination for a wedding last month. We communicated with Kelly…read morethe week prior via email for the delivery and installation appointment, she was a pleasure to coordinate with and very helpful. Artie, Killian and Romero installed the tent and delivered the chairs. They were very polite and professional. Our clients were very specific on their tent location and these three gentlemen were accommodating and patient to help us pin point the location just right!

We recently cut down trees and saplings and needed a 6 inch wood chipper. We rented one from Taylor…read morerentals and As you can guess these machines can be a bit intimidating as they about 2000 pounds and very powerful. We rented the machine and I guess that a true test of service is not when everything goes well but when one has problems. In our case the problem was that the feed intake was slow. The manager, Giorgio, sent a Mechanic out to the field to fix it. The mechanic, Pat, was great and also give me some excellent pointers on the a machine which were very helpful To prevent and resolve jams. They also gave us a replacement to use in the interim which albeit less powerful was a nice gesture. Ultimately we were credited for the time lost and once the machine was repaired it worked wonderfully sucking in very large saplings and small trees in 30 to 60 seconds. Giorgio was very fair and helpful in addressing concerns. By the way if you do rent one of these machines is probably useful to go online Look at YouTube to check out some of the videos to know how to work safe and dress appropriately. They explained this but seeing this can be helpful. Go slow and be safe and use a push stick.

Rented a truck. Easy to do, no problems when I kept it two extra days. Great service.read more

Had an abysmal experience here. Completely dishonest about the repairs done and the length of time,…read morestory changed multiple times, and my rebuttals were conveniently ignored and sidestepped. I was charged fees that were not disclosed before hand, and that other locations do not charge, unless applicable to the service. Appears to be the "sketchy garage" of power tool repair. My EGO snowblower had a stuck right auger which turned out to be a single rock stuck between the auger and scoop (I did not see the black rock against the black scoop before bringing it in, but a repair man noticed it and popped it out right in front of me when I dropped it off). The rock bent one part of the auger and needed to be bent back. I could have done this myself but I've already paid the initial diagnostic fee, so I left it when the repair guy said, 'at least this won't cost you a lot since it won't be under warranty'. I figured my $50 fee was going to cover my oversight, and the 48 seconds to clamp a wrench/bend the auger an inch and put in my new shear pin which I had with the snowblower. When I picked it up I was charged for 2 new shear pins, which I didn't really mind because I'll use them at some point, but it felt a little dishonest as I had a shear pin already in the top cover, clearly visible. I disputed a $7 environmental fee and $9.95 shop supplies fee since there was no supplies used, and no hazardous material disposed of. The story behind these fees changed throughout our discussions, but apparently this is charged to everyone, regardless of the repair. Funny how the guy at the repair desk who takes payment also didn't understand why the environmental fee was included. And seeing as this was the third EGO snowblower brought in in 2 days (they told me when I dropped it off) it seems unrealistic that he wouldn't have seen this charge on every single repair item. Regardless, these fees should be disclosed before hand, especially when neither pertains to my repair. Surprised I wasn't charged an electricity fee, or oxygen fee for breathing on the property. I understand that some places charge these fees, but it still seems mighty excessive to charge a $9.95 supplies fee to a $90 bill that used no supplies. I had no issue at the time of the call with the labor charge itself of $75 as I figured it was a flat fee. It was only until them trying to justify the other fees that my labor charge was described to me as how they were doing me a favor by only charging 'a $75 labor charge because we don't normally charge under an hour labor, which is $100 per hour, and not only that but it also took more than an hour to fix'. I ask "this took over an hour?" I'm told they had to take the whole thing apart, reassemble it, remove all jammed rocks and bend the auger. When I tell the person it was actually one rock, removed in front of me at drop off, so all they did was bend the auger (and put a new shear pin in), not disassemble or reassemble anything, the story changed to "yeah that's why it was only $75 because it was such a small thing, trying to save you money when it should have been $125, but since it wasn't a warranty repair that's what he did, to, you know, make it cheaper for you". Toward the end of the end of the call, he informed me they're not even an authorized EGO repair center yet and that their paper work hasn't been approved yet. I'm awaiting a supervisor's call back from EGO pertaining to this. Run, don't walk, to a different business unless you like having your money fleeced from you. As a small business owner myself, I'm all for places making money, but I hate being lied to and taken advantage of. I will happily drive further to Ace Hardware next time I need a repair.

Kevin at Mazzotta has helped me big time in the past when having a lift reserved weeks in adavance…read morefor a job and the company called me the day before to tell me they had no machine available. Mazzotta was able to get me a lift delivered to Lebanon out of Middletown, the next day. Excellent service and my go to lift company when I need another lift. Lenny Gorski Shoreline Wildlife and Pest Control

Joe and the crew were awesome! Everything went right on time according to schedule. Will…read moredefinitely use them for any future events.

Used guilford rental center for a tent on our wedding day. Great tent in great shape and they…read moreshowed up on time and showed us how to work everything, i.e. opening up tent walls, hooking up lights, and running the gas heater. Saved us big time when it started raining minutes before we got married