I brought my car here for claims work with State Farm. The one issue i have with this place, which…read moreis the reason i gave 4 stars instead of 5 stars, is the hours of operation for the body shop. They are only open 8-5 M-F, which doesn't work if you also work 8-5 M-F, which is exactly what i do. It worked out because my mom was able to go settle the deductible and pick up my keys for me. They were very polite on the phone. I had to drop it after hours because of work. While it was sitting in the parking lot waiting for me to pick it up after work, somehow a large scrape happened on one of the rear quarter panels. I left the car overnight again and put a key in the drop box. As soon as they could, they called me the next morning, incredibly apologetic. They offered to fix it for me no questions asked, even though they were pretty sure they themselves didn't actually cause the issue. I would definitely recommend this place again, and the only reason i may choose another body shop over this in the future is the hours of operation don't coincide with my work hours. I would basically have to take a half day to pick up my car if it weren't for my Mom being able to help me.

Todds Body Shop has been family owned and operated by very honest and good people. Highly…read morerecommend, they are people to trust your car with.

My vehicle broke down and I had it towed to Tuffy as they had handled a minor repair for me before…read more Obviously the cost of a major repair is not ideal, but Eric was able to apply a warranty for a part that saved me hundreds of dollars. I am grateful for their transparency, willingness to work with customers, and for the speed and quality of their service. Thanks, Eric!

Let me tell when i bring in my car then fix the issue mot return with the samething. He a good one…read more d9nt show me how much ghe part cost ypu then mark it up 300 dollars not a good move. Absolutely will not be returning and will expose for the bullcrap congrats ypu got my money but i will.not go quite

Best mechanic I've found, always reassurance for my vehicle and the fixes it had done to it. Jeremy…read morealways takes care of my car so it runs the best it can!

This shop does subpar work. They won't inform you of any underlying issues, only repair the obvious…read moreand don't look out for their customers. Have no warranty on the repairs done, only parts warranty and expect you to pay labor again. Not trustworthy at all, will never return for services on my vehicles.

Excellent service! Jill was especially helpful, informative, and made sure I had all the…read moredocumentation I needed. It's not often you come across a company that is this responsive and thorough, especially when dealing with the stress of an accident. I really appreciate how easy they made the process and would definitely recommend them to anyone needing collision or estimate services!

They painted my splitter everyone was very friendly they were able to paint single parts unlike any…read moreother place for some reason. The paint matched my car 100%. Price was fine for the amount of paint it was for and all the masking it needed I'd say the only thing is the cracked they repaired came back when I installed the splitter but it's not expanding so it shouldn't be a problem.

Very nice people, great communication and my car looks perfect!…read moreThey worked with my insurance company and I have no cimplaints at all. Ben and his manager were awesome!

Their customer service skills are non-existent. They say they will call and update you on your…read morecar...but don't believe them. They tell you your car will be done on a certain day...but then takes three additional weeks. Never coming here again. Save your time/money and find another place - not worth it.

Just had a part replaced on my Tesla (2-3 month wait for service at the Tesla Dealership)…read more If you are looking for friendly, compatant service-give them a try. I highly recommend them. There is a reason we have used this business for nearly three decades. Both Jim and Jody were a pleasure to work with,

Went in for a synthetic oil change and tire rotation. Very friendly staff & they charge fair…read moreprices. I paid $101 total. I even had an issue where my access panel got loose and was scraping the road when I was on a roadtrip. I let them know, and they didn't hesitate to help. They ordered a replacement and installed it free of charge. This is one of a kind service, and I will be a returning customer. Thank you Jodi and Jim!

This is the first time I've gone to this dealership. I previously went to Castle Subaru in McHenry…read morewhere I purchased my car and had been extremely happy with them. When I called to make a service appointment they said they would be pleased to continue having me as a customer but suggested I go to a closer dealership. That is how I found Hawk Subaru in Plainfield and I am fortunate to have done so. I made an appointment and upon arrival was greeted by both the Justin the Service Manager and John the Assistant Manager. They were welcoming, friendly and extremely helpful both saying that if I had any concerns to contact them immediately. I went to the waiting area and was updated at each step by text; describing what they found, suggested doing, the cost involved and requesting my approval or rejection of each item. When I had any questions I received an immediate understandable response from John. The service provided was done efficiently, completely and in a timely manner. My charges were explained and their appreciation of my business was expressed. I shall not think twice about returning to this dealership for service and, in the event I decide to purchase another vehicle I shall return to Hawk. I highly recommend their service and thank them for their assistance and friendliness.

Elizabeth Nosaka is a terrible salesperson and should be fired…read more I stopped by on Friday 9/18 at around 11am to test drive a Subaru Crosstrek Base. Elizabeth greeted my father and I at the front door. We took the car for a test drive, which included a $50 Visa gift card for test driving a Subaru this month. I enquired about lease information and provided my details. We walked into Elizabeth's office where personal items were strewn across her desk....random keys, an opened pack of Marlboro cigarettes, etc. Real classy type of situation going on here at this dealership. Elizabeth went to retreive her sales manager's numbers on the vehicle; she came back and provided their price, which was substantially higher than a quote I received from Gerald in Naperville. When this was raised, Elizabeth's tone and attitude became argumentative, condescending, and dismissive when I provided her with the details from Gerald. She began nitpicking apart my quote from Gerald explaining that the lease price would actually be much higher, and explained that I would be paying for applicable options on the vehicle. I'm not interested in options, I'm interested in a Crosstrek Base which has a net cap cost of $25,346. She wasnt interested in hearing this either. My Dad asked a simple question about the financing rate on the lease, and Elizabeth's reaction was so ridiculous, unnecessary, and over the top....I told my father that we were done talking here, and we walked out. She blurted out to my father, "well I don't know the rate.....0.0000000 something", and used the tone of "why the hell are you asking me that question?". We're asking the question because we are looking to lease a vehicle, you invalid! Elizabeth ran behind us as we left, begging us to let her see if there was something she could do about the lease price. My father was more graceful as I was and actually continued to interact with her on our way out. The lease price isn't the problem. Elizabeth's entire being, including her disappointing, egregious attitude is to blame. I doubt that anything can be done to fix this problem, except fire her. I doubt that'll happen though. Because we all know car salesmen are scum of the Earth who project their extreme personal unhappiness onto anyone they can. These losers lost out on a sale of a vehicle today. Don't buy a vehicle from this place, they don't give a crap about you as a customer. They don't even honor the $50 Visa gift card for test driving a vehicle.

Everyone we interacted with including the general manager Andreas Korallus was welcoming!…read moreChristopher Gough showed us the XC40, we went thru a test drive and we saw it in different colours, black, denim blue and white, and they were all beautiful! We eventually decided on the black one because our little one preferred the black one! We arrived around 5:15pm and left with our beautiful car before 8pm! Christopher Gough was warm and competent and we would highly recommend him to our family and friends! We truly appreciate his time and patience! Howar Ruiz went thru the final paper work with us, and he was warm and competent as well! They were lovely and genuine people! If you need a beautiful and practical vehicle, go to Volvo Lisle! :)

My first adventure with an EV and what a great start. I love my new-to-me 2022 C40 !! With under…read more22k miles it's practically new and it drives great. Lolita Cook guided me through all of the features and help me understand the advantages of switching to electric. Being a certified vehicle it qualified for a warranty which I also purchased. Great deal, thank you to Andreas Korallus, Sal Garretto and Copper !!