So far I've only called to get a little info to fix a tankless water heater, they were more than willing to help me out and gave me things I could do as the homeowner to try and remedy my issue before having to spend money on a service call. (Safely, of course) and if remedies don't work, I will be calling them again to schedule an appointment. My experience with them is brief so far, but I'm very impressed after just one phone call! This is the kind of customer service I expect and appreciate! (4-stars for now, as I haven't actually used their service, I will update)
UPDATE: (Changed to 5-Stars) Turns out I needed to make an appointment as my issue required a plumber to resolve. After a thorough investigation as to what was causing my problem as well as a wealth of information, he made the correction and I have had the hottest showers on record! He also gave me a lot of preventative maintenance advise not only for my water heater but for all things that have a pipe going to them. Stacy was more than helpful and answered all my questions. He definitely knows his stuff and I would definitely recommend his services! read more