We made a reservation weeks ahead of time for this taxi to take five people to the Ranger III dock,…read moreand confirmed it several times -- but that morning as they waited to be picked up, they received a text message that "it's not going to happen," with no explanation or apology. Suddenly these people were stranded and at risk of missing the boat. Be aware that he may not follow through when you arrange for this taxi ahead of time.

I called Charles Andrews up about getting ride back to the…read more Holiday Inn Express, because my flight was full. Unfortunately, I had reported some fraudulent activity on my account, so my debit card was frozen. So. I got some cash with my Credit Card to run few errands. But later I could not find my Credit Card, so I reported it stollen. When I arrived at the airport, I found out that my flight was full. I was issued a new ticket departing tomorrow,at no cost. I was able to get help paying for another night at the hotel, but wasn't able to get assistance with cab fair back to the hotel. Charles called me back to see if I still needed a ride, but I explained to him that I could get financial help with the cost of the cab ride. He then offered to take me back for free. Charles is Catholic and takes his faith vet seriously. I would recommend him to anyone! He is s generous honest, man who does the right thing!

They never come. They never came. The entire weekend that I was in Marquette, Michigan they never…read moreanswered their phone... They never came.

From the owner: All Star Taxi is a premiere provider of taxicab and shuttle transportation. Our company is based…read moreout of Marquette and provides both local and long distance transportation service. We pride ourselves on providing exceptional, reliable, professional transportation at the lowest prices in the area. Give us a call and try us out to learn why we're Marquette County's All Stars in the transportation industry!

Good: adapted to constantly changing airport arrival times…read moreBad: 1 car showed up for 2 sets of passengers; was able to accommodate both pairs, but charged both full fare. Bad: driver never got out of the car to help with door opening, seat adjustment (for access to 3rd row), or to help with bags

Always accomidating and on time. Drivers have always been extra helpful getting my son from the…read moreairport to NMU and vice versa. They even stop at the storage unit if needed for him to bring or pick up his belongings. I'm very apprecative of them.

I was quite cautious about being a passenger in such a small plane, but this was the only option…read morethat would work with the itinerary. Yes, it is expensive, but the 45-60 minute flight is much quicker than the 3-6 hr ferry options. Check in was quite smooth. You park in the lot, and give them your car keys (I guess in case they need to move your car? It's also $8/day for parking). Your luggage gets weighed as there's a 45 lb limit per passenger (and no individual bag can weigh more than 45 lb). Thankfully they don't weigh the passengers, instead they just eyeball you and might tell you if you need to sit in a certain seat to balance the plane. The whole process was a breeze. The flight out was very smooth, while the flight back was a bit rough. It was raining pretty hard with a chance of thunderstorms, but as the weather improved, my flight wasn't delayed. There was a screen at the outside of the Rock Harbor visitor center with updates, but you can also ask the NPS ranger who has more detailed information too. The company tries their best to make sure you aren't delayed, including adding extra flights if there's a backlog. If you have the cash, definitely splurge on the seaplane as you get a cool view of the island, and you have the chance to sit in the co-pilot seat too!

DO NOT TAKE THE SEAPLANES!!! I explored the seaplane option as I've heard the waters can be rough…read moreand I wanted to save some time. HUGE MISTAKE. They also have terrible reviews on Google. I submitted my first request to their website on May 7th, they responded May 12th that "On 7/6 the latest available flight is 1pm." even though 1pm isn't an option in the dropdown, so I replied on May 16th that yes okay I'll book that time, again on May 21st, and then May 26th asking what to do. They replied "please resubmit. We discarded your request because you didn't respond from 5/12 to 5/16." ARE YOU KIDDING ME. That is so unhelpful. So I sent a screenshot showing how that isn't an option on the form and what time to select instead when I resubmit, and he replied "It's not in the menu but is one that we provide most days. Let us know if you want it." Like obviously I want it??? I've told you 3 times I want it??? So I resubmitted May 30th with the new incorrect time since both the times I wanted weren't listed, and didn't hear back until June 18th: "The requested flights are sold out." Well in the meantime I had to schedule the rest of my trip so I scheduled the Voyageur II boat from one part of the island to another, which now I cannot take, and because they took so long to reply I'm outside the cancellation window and have to eat the late cancellation costs. I called them and there is nothing they can do. They provided alternative options which is the inverse trip of what I wanted, which would require me to change my vacation dates and I still wouldn't make the boat that I have booked so I would have to eat that cancellation cost either way. They've sabotaged my entire trip that I've spent months meticulously planning out. Now if I want to go I have to rework my entire itinerary with only a week left to plan this, and hope that other routes to the island are available. Either way, I will not get to see the island as much as I had wanted, and I will have to eat the costs of the boat I reserved, all because of Jon and Kirsten at IsleRoyaleSeaplanes. I called the Voyageur company as well to explore alternative options, and they said they are not surprised to hear about my experience, and have seen this happen before. It is very well known that Isle Royale Seaplanes has horrible customer service and cancels on customers outside of weather reasons.