Following in quotes is my original review, which I am updating here because I am very well…read moreimpressed with the Customer Service reaching out to me to remedy the problems by offering a refund. It was very unexpected of them to be so kind and concerned about the quality of the job. So I have chosen to change my rating from three stars to five. "Badger Brothers Moving of Madison Wisconsin was the company I chose to pack all my stuff from two bedroom house and then load it into a UBF trailer, and I was impressed that they were able to get it all into a 15 linear foot volume with 8 feet width and 9 feet height. There were two workers and it cost me about $2700. I would recommend writing a check because then you save several percentage points from using a credit card. I was told I would get a receipt in my email but I never did so I'm glad I wrote a check each time. The men who did the hard work were friendly and clean and personable and respectable. The only major drawback was that although they said they would be using tiedown roping and that they would have on hand ratchet straps to keep everything from shifting, they did not use either one at all anywhere and so stuff shifted and caved in transit because the trailer's bulkhead is not designed to keep things in place and I told them that. So an antique wardrobe got a hole in its crown. I think I can just patch it but still it's pretty crappy that they said that they would keep things from shifting and then they didn't even try. It could just be that they used the stretchy plastic cling film tape multiple times as a replacement, I don't really know, but I think that it's bad that they lied about it. I'm hoping that nothing else is super broken but time will tell as I unpack. I am also hoping to find the little pegs that are needed to hang shelves in bookcases because no one gave me a pack of "don't lose this it's hardware that's important" do dads. Oh, and the crinkled rice paper lampshades that go on my IKEA floor lamps got demolished because of everything shifting in the trailer. Apparently they didn't think to take them off and collapse them to put them in a box. For almost $3000 they could've done a whole lot better with just a little bit more care. For that reason, I can't totally recommend them unless you watch them like a hawk the whole time."

George and Hez are what truly made my move amazing. They were added to my job at the last minute…read moredue to a scheduling issue they had no control over. My job, even though time and date were confirmed, was somehow scheduled for a different day. Movers did not show as expected that morning. When I called the office, the issue was addressed and George and Hez were quickly assigned to my job. They arrived with smiles, hustle, and genuine care and concern for me and my belongings. Truly amazing guys. While the mix up with my move date and time was less than excellent, the customer service that happened in that moment to ensure my move happened that day made me a fan. It's not a flawless move that always makes people loyal customers. It's what happens to customers when things do not go as expected and what the company does to remedy the situation that creates forever fans.