The employees are wonderful. They are fast, efficient and very friendly and helpful. I look forward…read moreto days when I have something to mail.

Every time I come here I get excellent service. Today I was mailing in my paperwork for my passport…read morereplacement. Barbara was with a customer before me. She was amazingly kind and patient with this man who was continually making mistakes. She was so helpful to him. I just wanted her to double check my application before I sent it in. She gave me a very valuable piece of info. You should receive your new passport before you get your old one back. If you receive the old one but not the new one it has probably been lost and you need to contact the agency immediately. The entire staff here is very helpful.

I agree with Kareem B. that the employees are not trained well at this site. My UPS package is 2…read moredays late, and when I called the store, the two staff members had no information as to when/where my package (required for work) would be delivered. Nor did they make any effort to try to do the leg-work required to answer my questions. This shouldn't have been hard since I was able to find answers to my questions by making several more calls.

Robbi and Jayla took excellent care of me when my printer at work kinked out and I needed 4…read moredocuments printed, and one notarized! You can reserve a notary appointment online, but when I called I was told it was also ok if I wanted to come over right away. Robbi was able to print the docs directly from my computer by air dropping the files, thank you!! Jayla the Notary is enthusiastic and professional- processed my request perfectly and got me back to work in minutes. No wait. Free parking. Clean shop, totally stocked. Great value, too!! Thanks, team!!! You were awesome!

This shop is pemanently CLOSED. I went there because it said it was open. I finally went to…read moreWalgreens at 9550 Haeman Rd and they have a great photo shop there. IN ADDITION, the staff is very HELPFUL !! I WOULD RECOMMEND IT TO ANYONE.

This review is for their photography services. They took the photos for my child's school. Though…read moreI was very pleased with their in-person customer service, I am not with on-going customer service. The photos were set-up that you had to order a package in advance of seeing the actual photos, or you could purchase a digital download of your preferred images. I chose the digital download option after seeing the images. The digital download was $25 per image. This was in September. To date (now end of May), I have yet to receive any digital download, email link, etc. The images are removed from their website, I have called and left many messages (at least 5) and have called many more times as they rarely answer the phone and it does not appear they have an active voicemail. I've been told I have to speak directly with the owner, who is never available and never returns my calls. So I guess I'm out $50 for photos I never received. I will not be purchasing from them again. This saddens me because I understand their printing and in-shop services are one of the only available in Bakersfield and I want to support local businesses, but not when they operate like this.

I have the best AAA. Always friendly and willing to help with smile and genuine attitude! Thank you…read moreto all staff to include Debbie for her professionalism. Thank you

I am extremely disappointed with the way my roadside assistance request was handled today…read more My truck would not start, so I contacted AAA for roadside assistance. AAA assigned Tow Express LLC in Shafter. I was initially given an estimated wait time of approximately 30 minutes, but after waiting, the time was changed by another 90 minutes. Because of this unreasonable delay, I had to cancel the request and create a new service ticket. During this entire situation, I tried calling Tow Express LLC multiple times, but they would not answer the phone. I then contacted AAA again for assistance and spoke with Diane. My experience with Diane was extremely frustrating and unacceptable. She told me that Tow Express had been trying to contact me. I explained to her that I had received no call from them and asked why she would simply believe their statement. She responded that she "knew" they had called me. After checking my account/status, she eventually acknowledged that I had in fact been waiting for approximately an hour and a half. However, she still dismissed my concern and told me that the wait would not count because the original request had been canceled. My complaint is not simply about the wait time. My concern is the poor service, the lack of communication, the conflicting information, and especially the way Diane handled my complaint. Instead of listening to me and trying to understand what happened, she immediately took the towing company's side and essentially accused me of being wrong before checking the facts. A customer who is stranded with a truck that will not start should not have to deal with this level of frustration. At the very least, I expected AAA to check the records, communicate honestly with me, and make sure I was okay and that I had a way to get the situation resolved.took them two hours and 30 mints to do it

I'm the kind of person who prefers to plan my trips alone and to the very last detail. I like to…read moremake itineraries and know exactly where I will be 3 weeks before I even leave. But when my boyfriend and I decided we wanted to take a trip to Costa Rica right at the busiest time of year for me at work I quickly had to make a choice 1. go without a real plan and hope for the best 2. give the power to someone else. I chose option 2 cause my organizers anxiety wouldn't allow me to arrive in a new country and fly by the seat of my pants!! I emailed Kelly the small plan we had already created and asked her for suggestions. One of my favorite things about Kelly's planning is that she took liberties on our want for adventure. She made suggestions for excursions but didn't take us too far from the hotel so we could also relax a little. I feel like we got a great price with Kern Travel and everything was organized and laid out exactly like I need. I can't wait to go on another trip and let Kelly handle the whole thing!

I have been working with shay at kern travel now for 3 river cruises in Europe over three years…read moretime. She works directly with the cruise directors so i feel we get a bit of special treatment when planning our excursions. I find shay easy to work with. we like to plan most of it ourselves--activities/hotels/restaurants etc--but whenever i need a few tips shay helps out--isn't overbearing but also very helpful. we will be working with her again in the near future!!!

Absolute crooks. Took my grandparents money, and never spoke to them again, I had to help them with…read moreevery step of their trip with no help from the agency.

The Uniglobe Travel team is knowledgeable, friendly, and focused. Whether its a week long vacation…read moreto visit relatives in Kansas, a river cruise through Europe, or a business meeting in Chicago, the entire team gave us peace of mind for all of our excursions. We were given travel tips and offered the best insights into each location we visited.

Lana is great. Gives great advice that meets our family's needs. She gives the customer service…read moreand friendly voice/email that the online travel agencies don't! I highly recommend using her, esp for all inclusive beaches and cruises.

From the owner: Call us or visit us now for the best deals on land or sea!read more