customer service. I am vacationing from out of town and was doing a little shopping. I was dressed very nicely and am a very friendly person. I guess being from the south we expect people to greet you when you walk in a store. I was totally ignored I walked around and waited a minute for someone to say something. Absolutely no acknowledgment. I couldn't believe it. And I had money to spend! It made me feel like pretty woman. Such a disappointment. read more

I can't say enough good things about A Secret Garden and Karen. I needed a custom arrangement on short notice for a special occasion. I happen to live on the other side of the country but thankfully Karen was familiar with the space and really exceeded my expectations . The arrangement was perfect and I couldn't be happier 10/10 BTW the pictures were taken on day 4! read more

A Secret Garden - Florists Near Me - Vail, Colorado

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I ordered flowers to be delivered to a patient at the Vail Medical center. I told the woman who answered the phone I wanted to spend about $70. The arrangement arrived and was nice. When I received my credit card statement I noticed she had charged me $104. I thought this was deceptive and emailed. Someone responded and acknowledged it had requested a limit of $70. Just stated she would send me the detailed slip in a few days. read more

The best customer service. Hands Down. Appreciated their attention to detail. Would highly recommend this florist.

The Secret Garden provided bouquets for our daughter's wedding and centerpieces (ordered at the last minute) for the rehearsal dinner. They were beautiful. read more

When the florist I ordered from canceled on me the Friday before Mother's Day, I panicked and was convinced no one would be able to deliver on such short notice. I called A Secret Garden and the woman I spoke to was so super nice and helpful. She assured me it wouldn't be an issue and could deliver same day if needed. I just wanted them delivered by Mother's Day but knew my mom wouldn't be home to accept the delivery. She helped troubleshoot the delivery and they ended up delivering just 4 hours after I ordered. The arrangement was gorgeous and my mom was thrilled. I am so happy that I found such a fantastic florist to have flowers delivered to my mom in Avon all the way from Missouri. Will absolutely be using A Secret Garden again! read more

A Secret Garden - Florists Near Me - Vail, Colorado

I ordered flowers from NY to vail and the arrangements were beautiful for my sister inlaw, it was worth the money. She loved it. read more

A Secret Garden - These flowers are so lovely. - Florists Near Me - Vail, Colorado

Beautiful store, lovely gifts and flowers. Just make sure to give a budget or ask how much before you buy flowers. We go to Vail every summer for 7-10 days and I thought I'd get two tiny nosegays for our room this year. I came in to the Secret Garden and bought two $3.50 bud vases and asked for a few small flowers, expecting to spend about $25. I picked 2 small roses, two pieces of magenta heather and 3 pieces of purple heather. So, five small flowers in each bud vase. When I checked out, the florist told me the bouquets would be $75 total!!! I am used to overpaying in Vail by about 50%, but this was ridiculous. Each small rose (I am talking 2" in diameter) must have been $20. I was so flabbergasted--and she had already cut the flowers to fit in the bud vases--so I paid and left. That doesn't mean I wasn't upset. I could have planted 2 rose bushes and 3 heather plants for that amount. Do not buy flowers here unless you are okay with selling your firstborn child--or ask about price first. read more

A Secret Garden - 2 nosegays from A Secret Garden. Six stems in each bud vase. $75 not including the vases--for flowers only. For our hotel room. - Florists Near Me - Vail, Colorado

Karen and Amy were wonderful! We are from out of town hosting our son's rehearsal dinner in Vail. The flowers were gorgeous!!!! They also accommodated a last minute requests to pick up the vases. I would highly recommend Secret Garden!!!! Lynne read more

I needed an arrangement to be delivered same day for a very special birthday for a close friend. I told the girl on the phone I wanted something youthful and fun. She added tulips, calla lilys, white orchids, and Queen Ann lace. She also gave me the option of having a short or tall vase. She was very personable and a joy to order from. I highly recommend A Secret Garden for any beautiful mountain flower arrangement in Vail, CO or surrounding areas. read more

A Secret Garden - Florists Near Me - Vail, Colorado

I cannot recommend Karen and A Secret Garden enough! I had a really specific idea of what I wanted my bridal bouquet to look like and they went over and beyond my expectations. I planned my wedding from out of state which can be a headache but Karen worked closely with me to realize my vision and made it absolutely perfect. We couldn't be happier with how my bridal bouquet, my husband's boutonnière and our dinner flower arrangements turned out! read more

A Secret Garden - Florists Near Me - Vail, Colorado

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Cute stuff , snooty service, did not feel welcomed Did buy a candle - but I will not go back read more

So I came into this situation a little hot. We were making a flower hairpiece for my friends wedding, and we were last minute and under the gun. We ordered a bouquet from A Secret Garden to have more flowers to choose from. The wedding colors were redish and the bouquet was completely yellow. I think they could see the fear on my face, BUT the women calmed me down and helped me out. They put together something beautiful and the hairpiece was a hit. I can't thank you guys enough for your completely unwarranted patience with me. I would recommend this place to anyone. Chelcie Martin Massachusetts read more

The florist at the shop was exceptional (I think her name was Susan). Not only did she make me feel welcome- she really made me feel valued as a customer and human being. The later of which rings truer than you think. While Vail has its snobby vendors and customers (like most places), I did not see that with this venue at all. Quite the opposite, in fact. In addition, I was given insight on other venues within the area to check out as well as directions to them. The flower assortments were very fresh, and I greatly appreciated the complimentary orange carnations given to me as a courtesy and very kind gesture. I will certainly be back. -5 stars. read more

The floral arrangement that was delivered to my home was cheap looking and there was nothing at all special about it. I feel badly that my out of town friend spent so much money and I'm embarrassed to tell them how bad the flowers were. read more

Can I give 10 stars? A Secret Garden did our bouquet and boutonniere for our Vail elopement and it was perfect!! They really made my vision come to life and nailed it! On top of that, the service is so on point!! Friendly, timely, warm and knowledgeable. read more

A Secret Garden - Florists Near Me - Vail, Colorado

I had a very special same day request for a congratulations flower arrangement to be created and delivered to my daughter in Vail. I live in Honolulu. I called and talked to Jamie by phone. She LISTENED to what I wanted and built a magnificent splash of seasonal color, texted me a picture of it for my approval and whisked it over to the address in Vail. She texted me when it was delivered and within minutes I received my daughter's thank you text. It felt like I had my own personal florist 3000 miles away. Talk about personalized service! Why would anyone look any further for their florist needs in Vail? Thank you Jamie. read more

I didn't need any flowers but was intrigued by the shops exterior. the woman behind the counter was friendly but I just did a quick wander through. There was a cute selection of plant themed items, candles and such. There was also a nice variety of fresh flowers! read more

After receiving the recommendation to use A Secret Garden we were hugely disappointed The flowers we sent were garish, poorly arranged and didn't last more than 2 days. It was a small arrangement and vastly over priced. Well over $100. The one good thing is they did arrive on time to the correct address. We will use other florists in the area next time. read more

I hired A secret garden to provide flowers for a small intimate wedding. The flowers were gorgeous and provided an extra touch to the event. I worked with Karen who was great. I dont know much about flowers but after one conversation she created a design that fit my budget along with my style. I would definitely recommend A secret Garden for any floral arrangements. read more

Truly disappointed in the arrangement that I paid $124. It it beautiful, but very small.

There was some mixup at the hospital for my daughters flower delivery and The Secret Garden came through to make it right even after closing. read more

Very nice shop. Beautiful flowers and excellent service. Good selection and exceptional quality of flowers.

Extremely disappointed with the arrangements, longevity of the flowers, customer service and the lack of any structured guarantees provided by this florist. Very frustrating experience. read more

Really neat shop. Lots of interesting things for the home and owner is really nice.

Paid a lot. Embarrassed about low quality. Nothing close to what you see on web site. I could have got pro flowers or flowers.com and had a much better arrangement. read more

Fantastic customer support. Called from out of state & without any difficulties ordered flowers . Lovely lady, & flowers delivered same day . Highly recommend. read more

Every time I receive flowers from A Secret Garden, my response upon seeing the arrangement is the same: "I hope they didn't pay a lot for these". Then I speak to the sender, send them a photo, and realize how poor the arrangements really are for the price. Do they think they are just selling to tourists in Vail who won't notice the lack of value and poor eye for detail? I know the owners are lovely and they do a lot of events, but I've just had bad luck here with delivered flowers and wouldn't recommend it. read more

A fantastic florist! Susan and everyone at the shop was wonderful and informative as we planned our June 2013 wedding. They provided great guidance and put together beautiful arrangements for our wedding. They perfected the look we were going for! The day of the wedding they were on time and we love that they brought the arrangements from the Vail Interfaith Chapel to the Vail Cascade between our ceremony and reception. True service! read more

Every visit to Vail includes a stroll to The Secret Garden. Susan always has a fabulous variety of gifts. I especially enjoy her variety of seasonal wreaths. It's a wonderful place to pick up table accessories, as well as fresh flowers! read more

Susan and her team created the flowers for my wedding and they were gorgeous!! Lots of compliments from my guests about the flowers. I would highly recommend A Secret Garden for flowers for any event. Susan was so helpful. It's been a few days since my wedding and the flowers still look great. read more

Our venue was right across the street from A Secret Garden in Vail, Colorado and they were recommended to us by our venue. We loved Susan at A Secret Garden IMMEDIATELY!!! She is so friendly and such a pleasure to work with! She is really willing to go the extra mile to make your wedding special. Our flowers were absolutely beautiful! Although her prices were a bit higher than some of the other vendors we visited, it was so worth it to have the guarantee of fresh flowers! Susan has a great balance of listening to you regarding what you want, but also using creative control to ensure your flowers look the best! I would definitely recommend A Secret Garden to anyone getting married in the Vail area! read more