DO NOT use this vendor...they're horrible and they ruined our wedding! My blood boils when I even think of them! We hired Grace and her staff for our beachside wedding. The staff showed up 10min's PRIOR to our scheduled ceremony time! I was frantic & kept calling Grace to find out where her staff was at - a bride should NOT have to do this minutes before being scheduled to walk down the aisle! When the staff arrived, they claimed it was because their last job assignment ran late and they were stuck in traffic. I'm NOT in the business and even I know to plan and allow enough time for something this important! Months before our wedding, we paid extra to rent the bamboo alter. We showed Grace photos of how we wanted the alter decorated (elegant w/ white drapery). Her guys show up & they start stapling palm tree leaves & red flowers. I'm watching from the balcony at our resort from across the street & I'm ready to have a stroke. I'm on my cell calling my family members & having them run down to the beach to tell the guys how they're SUPPOSED to be decorating the alter. Meanwhile, we have 75 guests in the lobby of the resort waiting to cross the walk over to the ceremony site. Turns out, her staff had no idea we had a specific alter decoration request (do these people not communicate over there???) so they tell my family they don't have enough fabric to set the alter up the way we requested. Instead of having the elegant draping effect we requested months ago, they take what little white fabric they found in their truck & wrap it around the alter poles as if it were a candy cane...come on, seriously??? It was SOOOOO TACKY!!!
Grace's staff was so unorganized and slow that my brother in law had to help them set up by unloading their 80lb+ speakers...this is my brother in law who's in the wedding and getting all sweaty and gross because he didn't want to delay our ceremony anymore than it had been. Well as if that's not all the worse of it, the wrong song was played when I walked down the aisle!!! Months before the wedding I told Grace I wanted Cannon D for my wedding march...as I approach the ceremony site, they're playing "Here Comes the Brid". Can these people get anything right??? I even reminded Grace of this the night before our wedding during the rehearsal! Everytime I hear Cannon D now I'm practically in tears!
As a result of Grace's staff being so late, our ceremony ran nearly an hour past our schedule. We had to rush and take photos with what little light we had left. When we got to our own cocktail hour, the food was cold and dried out from sitting under heating lamps. The same goes for our reception...we were so late that all the food was ruined! I called Grace the day after our wedding in tears and she didn't even apologize for what happened. I asked for a refund and she scoffed at me! I'm in the customer service industry...when I hire someone to deliver goods or services, I expect them to. However, when those services are not delivered as I specifically instructed, then I don't feel compensation is deserved - simple as that. And this isn't a sandwich order somebody screwed up...this is my wedding for crying out loud - I'll never have another wedding day ever again!!!
I approached Grace at a later date re this situation and she denied any wrongdoing on her part or her staff's part. Never mind the fact that I have my detailed cell phone bill showing the times I called her (minutes before my scheduled ceremony time), never mind the fact that I have 75 guests as witnesses that the ceremony didn't happen as scheduled and as printed on our ceremony handout and never mind the fact that the entire resort staff witnessed what happened since all of our guests hung out in their lobby and they had to figure out how to keep our food warm since we were running so late. I mean seriously, to accuse me of lying...what, did I pay everyone else to lie too? When you do something wrong, fess up to it - simple as that. I'm a reasonable person...I wouldn't be so upset if she would've admitted to her wrongdoing, issued me a refund along with an apology.
Please, whatever you do, do NOT hire this company for your wedding services. My situation was so horrific that even the Atlantic Resort and Hotel in Ft. Lauderdale made it a point to stop referring their guests to use this company...they immediately cut all ties with A Seaside Wedding after my unfortunate situation. Need I say more??? read more