17 years of good service from A Rentals down the drain. Picked up a log splitter Saturday 10/7/2023. Checkout was badly impersonal, girl was more interested in relating news headlines to a friend than me. NEVER told me to bring back with full tank of gas (in all years with A Rentals I never brought back with full tank). Idiot who hooked it up started it and merely said good to go. Had I been a rookie I wouldn't have a clue how it worked. Collar was broken and he said don't worry, no problem. Took home split for a few hours. Took a break and decided to refuel. Couldn't, as a steel plate just above the gas tank couldn't be budged, no room to get even a hose in. Called, recording said closed for the day. Are you kidding, on a Saturday, closed at noon???? Got an idiot named Amber who hung up on me twice. Called third time, she said would have someone call. 2.5 hours later they did, explained it was a "convertible." Ah, got it. No one had shown me this when I rented it. So close to 2.5 hours down the drain. Took back this morning. Girl asked me if tank was full. I said no, it was never a requirement before. She said they would charge $10.00/gallon to fill it. Went to Shell across the road, filled it up. The people in the yard to unhook it were complete jerks. Wow, this place has gone BADLY downhill, will never go back. Will also type this up neatly and post on their door and hand out to people entering. This place sucks, have other sources, apparently they don't get that. read more