I had a terrible experience with A Plus Total Cleaning, specifically with Adrian, who was supposed to clean my carpets. We agreed on a date for him to come, but he never showed up. When we reached out, he first acted confused, pretending like we never scheduled anything. Then, he suddenly "remembered" but claimed his "battery" wasn't working. Even if that were true, it's highly unprofessional not to inform us in advance that he couldn't make it due to this supposed issue.
We decided to give him another chance and arranged for him to come the next day. Once again, the day came, and after multiple texts confirming if he'd be here, he ghosted us again. Two days in a row, Adrian completely failed to show up, despite us rearranging our entire house in preparation. We had to scramble to find another cleaner on short notice since we were expecting guests.
I cannot recommend this company because they are completely unreliable. Save yourself the frustration and go with someone else. read more