Their tech, Marvel, tried to con me out of hundreds of dollars and when I told the owner, Hugo, he insisted that me and the tech "had an arrangement" and asked me why I waited so long to report it. Truly unbelievable.
These pictures showcase a tiny bit of their unprofessionalism. The other tech, Rene, kept taking his mask off, despite my repeated requests to keep it on, due to my unvaccinated children being present. They placed their dirty equipment on my yoga mat, left drywall dust everywhere, and clearly skipped registers.
The business owner who referred me to A Plus told me that he'd contact them directly and try to get it dealt with. When they didn't respond to him, I called and Hugo tried to insinuate I was to blame because I requested service (?!). I was in shock the whole phone conversation honestly. I regretted even calling.
Earlier, Edwin, the receptionist, told me that Marvel and Rene no longer work there and Hugo refused to discuss "employment matters" after fumbling and admitting they do.
Here's their MO: They quote you a really high amount for a supplemental service ($400) on top of the duct cleaning--and the tech will offer to do it for less ($250). When you can't reach the front office (whom I suspect is in on this), you are stuck with the decision for paying too much or not. Turns out my add-on is typically only $150. The fact that Marvel had the confidence to quote me that $400 price knowing I was about to call the front office says A LOT. The fact that they are still employed says EVEN MORE.
This company is running a scam and I think the owners are in on it. That's the only explanation that makes sense here. Beware, homeowners! read more