I moved both of my parents into Allegro at the end of 2020 (during COVID)--it's been almost four…read moreyears later and when I look back it was one of the best decisions we ever made as a family. Not only is the facility clean and beautiful but every single person that works there is the best of the best...especially the nursing staff. They truly care and they truly put their heart into taking care of our loved ones. Both of my parents have stage 4 cancer along with other chronic conditions but they have thrived here because they get great care and all of their needs are met. The proximity to TGH is a blessing. Between the two of them, there are quite a few medical appointments -- but the Allegro driver takes care of transportation. There have been a few times that they needed around the clock care and/or emergency services and the team at Allegro took care of everything or made care plans -- the communication is always outstanding and transparent. It is wonderful to know that you can trust them. I can't begin to express how thankful I am for the peace of mind they have given me and I have knowing that there is a great community of caring staff, a great group of other residents and so many activities and outings. Because of them, I get to spend precious time with my parents... instead of trying to be their caregiver.

I have worked at this community for nearly 10 years (I started a year before we opened). We have…read moreincredible longevity with our leadership team and are very much a family. We treat each resident like our own family, and their families become part of our extended family. It is a culture of love, respect, and service.

After several site visits to facilities in Northeast Pinellas (Clearwater/Safety Harbor/Palm…read moreHarbor) and in Northwest Hillsborough, I selected the Evergreen (Alzheimer's) Unit at Arbor Terrace Citrus Park for my father. He has been in their great care for 5 months now, and our entire family is very pleased with all they do for him. I visit at many different times and find every team member of every shift to be compassionate and loving for all of their residents. Dad is treated with dignity and respect. The service attitude is modeled throughout the entire complex. The facilities and grounds are beautiful and well kept. I only have one negative -- cell service is spotty indoors, but that gives me more reason to take Dad outdoors to explore the gardens (and beyond).

My father-in-law has been in this facility for about a year or so, he started in the main assisted…read morepart and then was moved to the memory care section. For the amount of money they cost you would think you would get adequate care. They take his laundry basket to take care of his clothes and don't return it for several days. He ends up not having any clothes to wear until one of the sons goes to the desk to complain. Because he doesn't have clean clothes to put on, his bedding gets soiled and they leave it like that, so we know he is not having his bedding changed in a timely manner. As health care providers, it is their responsibility to make sure their residents are cared for with dignity and respect. Thankfully he has family visit several times a week to keep up with the situation, God help any resident that doesn't have family nearby. There is another resident that is allowed access to others rooms and he steals things from them. I would never recommend this facility to anyone who loves their family member.

Shameful behavior by managers, they gossip (We have heard them from the front desk in their…read moreoffices!!!!! I said something to the concierge and she rolled her eyes like this was normal behavior!), they LIE and they are simply highly inexperienced at their jobs and at life. It is like speaking to children when there is a problem, when we told them we were disappointed in my loved ones care (teeth not brushed, cold showers (a care staff told us the water temperature has been cold for days), talking meanly to them, loved one sat in feces and urine for hours and they lie and said that never happened. YES IT DID! We complained many times with no action and we have talked to other family members and they complain too. No action! UGH. Hire experience not children! It is expensive, there is a huge lack of leadership and issues with them just keep mounting and mounting. SHAME ON YOU ALL!!!!

Worst experience ever! Pretty on the outside...Horrific on…read morethe inside! My loved one was rarely bathed, was always wearing soiled undergarments and there was dried feces all over his sofa, carpet, toilet and bathroom floor. I usually found piles of soiled undergarments in his bathroom. He obviously never received assistance to clean himself. The smell was unbearable! I made the necessary arrangements to have him taken to the salon on sight, for haircuts, shaving and nails trimmed. I had to complain every week and send pictures of him to ever make this happen! The laundry is heaved into the closet or piled in the living room. I've shared pictures of his horrific conditions with the director every week! No one there cares! I've seen many residents being neglected, most recently a lady in a wheelchair begging for water for 20 minutes! They only want to rent apartments!

New facility for assisted living with a wonderful happy attitude of all personnel working there and…read moreresidents! What a concept caring loving and happy attitude! Everyone should take lessons from this assisted living facility. My mother has now moved in officially and is enjoying all of the Activities and caring happy wonderful staff, did I mention they actually care! Also the food service is beyond excellent! Bill the chef allows food service from 7 to 7 meaning they don't have to be in the dining room at a specific time to get any service, or food! He has daily marvelous creations and we as a family have eaten there many times and are extremely Impressed with the food service!

From the owner: At Tessera of Westchase, we're committed to providing healthcare and supportive services that honor…read moreyour legacy, embrace your wellness and respect your personal goals. Simply put, we've created a luxurious, resort-style assisted living and memory care community in Westchase, where you'll continue to live your story, your way.

The tour was great. The promises were great. The reality was POOR. After several visits and tours,…read moreI placed my mother at the Bridges. Carers were there as a job. Not a vocation. They would "check in" on my mother, but then not come back to bathe her or assist as they promised . She went 6 days with no shower. I had to call. The room cleaning was a hit or miss. Picture a reluctant teen forced to do chores on a Saturday, then you understand. The "gourmet" food was soggy salad, cold main course and veg cooked so long it was no longer green. The dessert was yum. It occurred to me the second floor dining room may get hot food as they are served first. so if you are there, go upstairs. I witnessed residents complain about the food, some "lucky" patrons had their food reheated via the microwave. The server assigned to the area I was in was so rude to a resident that asked for a straw (several times) that I asked her if she was alright. I thought a bad day was the reason for her surliness. She informed me she was fine and that everyone wanted her to fetch stuff for them. (Like do her job?!?) I am still waiting for my beverage (I had to pay 17.00 for the privilege of dining with my mother) This was sad as many residents gathered up to an hour early to wait my dining doors to open. The van, a plus for me I thought, to take mother to the doctor, was never available. Even with 3 week notice. No doctor trips, no grocery store. Just used for outings that you had to sign up for. Limited capacity. Her medication was crazy. They promptly took it all away, reordered generic (she had not used the brand new 3 month supply yet) and of course billed us. I was confused. I asked. Still confused. So many meds were ordered and reordered. Why?!? The pool, nope. Cannot use. No life guard. They were refurbishing the pool for access, never saw that happen...yet they failed to mention this on the tour. The bright spots at the Bridges were the maintenance guy. He fixed and repaired and was so nice about it. The lovely woman who did the laundry. What a blessing she is. Kind and sweet. So I took my mother out of there. She was losing weight, was unhappy, was unclean, I was having to clean her room and still taking her places. I was still missing work. I was assisting the assisted living facility. Care: she was inside and safe. Best I can say.

I have to say I only came here because I was in a craft fair here…read more I must say from what I saw it was a beautiful place. The staff I dealt with were all very kind and friendly. The best part was meeting some of the residents. I so enjoyed talking with and spending time with those that came over to the fair. With my limited experience here, I would definitely recommend checking out this place if you or a loved one is n need of an assisted living facility.

Canterbury Tower is a continuing life care retirement community (CCRC) located in Bayshore…read moreBeautiful here in Tampa Florida, & prides itself on its 35+ year history of stability and acclaimed services to the residents of Canterbury Tower & along with any unforeseen circumstances of life, Canterbury Tower also provides a highly acclaimed skilled nursing center ! This Place is simply beautiful ! Panoramic views of gorgeous Tampa Bay and the city skyline serve as the magnificent backdrop for this world-class retirement community continuum of comfort, convenience and long-term care. As a resident of Canterbury Tower on majestic Bayshore Boulevard - one of Tampa's most distinguished addresses in South Tampa, FL - you're able to experience all of this and more. Please Visit Canterburytower.org for More Imformation ! This information provided is a short & sweet summary of information provided directly from there website saved you guys tons of reading lol I used to work here lol and noticed no information posted about this establishment so as and elite yelper it was my pleasure!

From the owner: Canterbury Tower is a Type A Continuing Care Retirement Community.read more

They are wonderful and the people that work there are all so nice & helpful! They do fun activities…read morewith the residents and make sure everyone is taken care of!

This is an Assisted Living facility that provides 24/7 care. Takes insurance, it pretty big and has…read moreseveral of residents. Nurses and aids are around the clock and the residents have activities and meals prepared for them. very clean facility!

My mother lived in Austin House the last four months of her life. The staff there is incredible…read moreand during the four months that she lived there, I was completely confident that she received the best care possible. All of the ladies are unbelievable caregivers and truly care about the residents. That is a very rare thing to find. If you are looking for a place that will take great care of your loved one, I highly recommend Austin House!!

My MIL lived at the Abigail for the last year of her life. I can truly say that Estelle and her…read morestaff took care of her as though she were part of their family. If you have a loved one that needs to live in an ALF, I highly recommend checking this place out. It's the closest thing to having them live at home. Marilyn Messina

The price reflects the location, and the professionalism of the staff and warmth from the residents…read moreset this place apart from the competition.

My husband was in Brookdale Pointe Pointe West in Bradenton, FL. After 2 weeks we made the…read moredecision to move my husband to a different community as it was obvious they did not have enough staff to care for him. He wandered the halls at night, calling me lost. Where was the staff? His room smelled, the food was less than appealing, the staff was rude to my son when he visited and asked questions. The head nurse left the week after Doug entered. A traveling nurse took her place. She was not there consistently to see what was happening. The Executive Director that was there when I husband entered was temporary. The new Executive Director told me she was in training. When I told her of my concerns she said she agreed with everything but she was in training and would take time to make the changes. I'm sorry, I wasn't going to leave my husband in a facility that didn't have their act together. I just received an invoice. I paid with a check for the first month and had given them 2 week notice of the 30 days they required. The invoice does not reflect any of this. Now I need to follow up and get their billing fixed. This facility seems to be going through many changes. As a result, I don't think they are organized in any department. I would not recommend Brookdale Pointe West at this time.

My loved one was once vibrant and independent--until Hudson Manor came under new management (Angels…read moreHealthcare). The decline was shocking. Within months, my parent stopped walking, developed unexplained bruises, and was heavily medicated with dangerous antidepressants and antipsychotics--without my knowledge or consent. Doctors never returned calls, and staff pushed hospice care simply because they refused to assist with basic hygiene. Neglect & Safety Concerns: We discovered an aide with second degree felony battery charges working there. I've witnessed elderly residents left unattended on the floor in lobby and their rooms with door open, staff nowhere. After hurricanes, residents slept together on blow-up mattresses in area at another substandard facility--while paying full prices. Unacceptable Conditions: The food is worse than prison meals--cheap, processed, and nutritionally void. Management prioritizes profit over care. When confronted, they deflect instead of fixing problems. We paid $4,800/month for neglect and trauma. Do not be fooled by the building's appearance--this is a facility where dignity is stripped away, and suffering is ignored. If you love your family, look elsewhere.