I recently popped by Coterie Cathedral Hill to visit a family friend, and I was impressed from the…read moremoment I walked through the door. Most importantly, my friend has never been happier.I left feeling grateful and completely at ease knowing my friend is in such a wonderful environment.

Be very aware ALL the extra fees for living at Coterie. They charge an extreme premium for services…read moresuch as medication management, extra care staff etc. and the extra services are not well managed.

A nice assisted living facility with a great staff. They're constantly making sure that the place…read morelooks clean, very caring towards their clientele and ensuring that each person feels at ease. The great location, spacious parking area, and great views make it divine.

Great people and location for assisted living services. Not so big that it feels like a hospital,…read morenot too small that you feel the place is too confining for your loved one. The staff are friendly and helpful. They do their best to accommodate your requests and very approachable and easy to work with. Plus a great view of the city and more sunshine than you usually find in San Francisco. Our room was private with a private bath and nice big windows to let in lots of light. There's lot of street parking for visitors and a park across the street. The is neighborhood is residential so quiet and very safe. Close to Castro so you can use Bart and Muni and there's the 6 and 37 bus as well. Would recommend!

I wanted to update my review I wrote back in May of 2024 to say that we are still so very pleased…read morewith the great care Providence Place is providing my mother. Providence is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with severe dementia. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear upfront. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting!

Providence Place is a loving place with excellent care…read more We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband's caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband's main caregivers at PP, Pia and Saul, are outstanding - loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as "bowling," balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, "The residents feel better this way." It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables - no protein! My husband declined. He also became very dehydrated. At PP, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don't have to oversee things. We trust the staff to do their jobs. It is a big relief!

Care, price, quality A+ The staff are dedicated, caring, and…read morecompassionate. I can't believe how fortunate we are to have found this place for a family member that can no longer live alone in S.F. I didn't think it would be possible to find something affordable like this in the city. Thank you!

Kokoro is a very unique Japanese style community located in the middle of Japantown in San…read moreFrancisco! The building is absolutely beautiful, and the staff are incredibly friendly.

Although I don't personally know any of the residents here, I would like to share my experience…read morewith the staff while dealing with a highly stressful situation. My motorcycle broke down in front of San Francisco Towers. Due to the timing and the nature of the bike's issue, I was unable to move it or have it towed until the following morning. After spending about an hour trying to remedy the situation myself, I went into the main office to apologize for obstructing the sidewalk area and asked if they had any recommendations as the closest garage I could locate was far away. The receptionist (I can't remember her name, I think it was Irene) was incredibly kind and helpful. She referred me to the manager, Troy, who went above and beyond to help me get my bike somewhere safe until the following day. In the process of trying to repair the bike myself, I met several of the residents, some with a caretaker and others independently. Everyone who I came into contact with was empathetic, engaging and forgiving of the situation. They all seemed to be happy to be there and from what I could see from the main office area, the space looks beautiful. Everyone was genuine, kind, and took time out of their schedule to help me in a time of need. I can't thank them enough for their humanity and understanding. If I had a loved one who needed to live in an assisted living facility, I would certainly want them in the hands and company of people who are as endearing as the ones I met here. Thank you again!

The policies of the facility does not protect the resident, only the one Who's writing them the…read morecheck. I had a very close friend who broke her hip and was in their rehab section. my friend's daughter never liked me. everyone told me that her daughter wanted to put her in a nursing home for years, but my friend wanted to stay in her home. as I visited her, I noticed she was neglected. her refrigerator was empty, her dinning room table was filled with unopened mail. I started helping her by taking her grocery shopping, Dr appointments, lunch, beach and more. I guess her daughter didn't like it. do she told The Towers not to allow me to visit her and they did, even though she wanted me to. they made me feel like a criminal and security would not let me visit or park indefinitely. the resident had to talk to he director, he did an investigation that took a week and decided that I could visit on a restricted time and with staff present. the resident was not happy with that decision. the daughter had her take 3 different psychological exams to determine her incompetent and she passed them with flying colors. I had to get the ombudsman ofhice involved. They made sure that my friend got what she wanted and that was to not be isolated, and let her friends see her Including me.

Our mom was always afraid of going to an assisted care facility, think that we leave her there…read more When we told her she was being discharged back home, she asked if she can stay at Lawton because of how well she was being cared for and how well the other residents were care for. The office staff was kept us informed of everything. The care staff was caring and super friendly and PT staff top notch. Thank you Lawton for taking care of our mom and supporting our family.

FIRST HAND ADVICE: Lawton is a terrible facility. When I was here for 3 months, a CNA physically…read moreabused me several times, I complained about her a few times, later she was removed from working with me. My clothes were stolen from the closet and they had to reimburse me. The food is terrible and often, patients don't eat it l, lots of wasted food. . They are very short staffed on the weekends and night shifts. Many times, I pushed the button at night time for a CNA Nurse Assistant or Nurse and had to wait up to 30-45 minutes. The Nurses that I had were very good, and only a few CNA's Overall I don't recommend Lawton Skilled Nursing and Rehabilitation. Many people avoid Lawton, because they hear of the bad service that's provided bI don't know how they received good ratings.

Just got back from Mother's Day brunch. Ten of us came together to celebrate my 97 year old mom,…read moreand the staff at the Ivy could not be friendlier. Cynthia and Ngan brought us everything we needed, with good cheer, and Chef Rahul even came out to greet us. Delicious food, even better hospitality. Thank you, Ivy Golden Gate!

Of all the places my mom toured, she liked this place the best because everyone made her feel at…read morehome immediately. My mom lived here happily for almost 11 years until she passed. She truly thrived in the community because as editor of their resident newsletter for 10 years she got to know almost everyone who lived there and everything about how the facility was run. She had many meaningful friendships with other residents over the years, but also with the long time (10-20+ years) staff members whom she held in the highest regard.

I feel terrible for the staff here. There are almost 200 residents and one nurse! I couldn't get…read morehelp for my family member and I understand why. How can a nurse help 200 patients at the same time? Seriously. They advertise having a 24/7 nurse available on their website. What they don't tell you is it's one nurse for 200 patients!!! I am considering pulling my family member out of the facility.

I am a professional care giver who has a client who is a resident in the memory care unit, he is…read morefairly new here and still adjusting to his new environment. Today, I shared with Alice, an employee here that my client used to scuba dive and she and another young lady Daphne surprised my client with and sensory station to simulate being under water. It moved my client to tears with joy and yes, moved me to tears as well. Talk about above and beyond! Kudos 5 stars to you both!

This facility has not closed and it is a lovely assisted living environment. They understand the…read moreneeds of our elderly friends and family members and work with them to help them fit in.

I am extremely concerned about the quality of care at Portola Gardens. A friend is a long term…read moreresident and has had caregivers disregard her clearly stated physical limitations which resulted in physical injury. The caregivers do not seem to have any supervision or accountability and routinely fail to follow basic safety protocols and routinely disrespect VULNERABLE residents. While a few staff seem compassionate and want to provide care, the overall atmosphere feels inconsistent and dismissive of legitimate concerns. Families should look very closely at how care plans are followed, how staff respond to resident limitations, and how complaints are actually handled. Proceed with caution at this facility.

The Carlisle is a beautiful community and by that I mean one that residents and staff make warm,…read moreintelligent and full of life. My mother often remarks how impressed she is with her fellow residents - from all walks of life and with such openness to forming friendships. Of course, the facility itself is one to admire: nicely appointed, apartments that often have unique layouts, attentive staff. Yet none of it impersonal. The size feels just right - not too few people nor too many - plenty of people to get to know, but not so many that one gets lost.

This place is state of the art high-end. The Senior Chef Chris Sheldon veryhandsome. Extremely…read moreprofessional the atmosphere was delightful. Everyone knew Senior Chef. The food awesome mainly I went there to see my friend free. With that being said have a Spectacular day.