Phoned Executive Director today after sending my client to tour the facility.( I was unavailable…read morewith a hospice client) David was aggressive and hostile when he found out I was a placement coordinator. He stated that he wasn't paying me a dime, only working with my client directly and hung up in my face when I asked to speak to his supervisor. I would never send a loved one to a facility where the Director treats anyone with anger and hostility. In my 13 years in this business, I've only ever been spoken to with respect and courtesy. In response to David's response: Interesting that none of what you posted David was said to me on our call. Angry, hostile and indignant behavior was all I received. On this forum you take the time to say this to the community. I've been in this field for over 13 years. If I'm with another dying client, most Director's will modify the protocol which doesn't affect anyone in the parties. indignant interaction with me is not explainable after the fact and my clients do not want this for conduct for their family.

Great people and location for assisted living services. Not so big that it feels like a hospital,…read morenot too small that you feel the place is too confining for your loved one. The staff are friendly and helpful. They do their best to accommodate your requests and very approachable and easy to work with. Plus a great view of the city and more sunshine than you usually find in San Francisco. Our room was private with a private bath and nice big windows to let in lots of light. There's lot of street parking for visitors and a park across the street. The is neighborhood is residential so quiet and very safe. Close to Castro so you can use Bart and Muni and there's the 6 and 37 bus as well. Would recommend!

I wanted to update my review I wrote back in May of 2024 to say that we are still so very pleased…read morewith the great care Providence Place is providing my mother. Providence is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with severe dementia. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear upfront. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting!

Providence Place is a loving place with excellent care…read more We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband's caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband's main caregivers at PP, Pia and Saul, are outstanding - loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as "bowling," balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, "The residents feel better this way." It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables - no protein! My husband declined. He also became very dehydrated. At PP, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don't have to oversee things. We trust the staff to do their jobs. It is a big relief!

Don't take your parent here. Price gouging and poor communications/operations. They send invoices…read morelate all the time and add in extra hidden charges. I ended up having to pay $3k additional one month. Very poorly run organization. They need an overhaul in the management. It's 2025 and we're in SF, and the place doesn't even allow wire payments to pay rent--you have to send in a check. They said they were implementing wiring payments two years ago and still haven't, which only shows their financial and operational mismanagement.

Just had a interview with admissions staff . The facilities look very well cared for dining room is…read morelarge and very well maintained. Admissions staff very well prepared and great presentation.. I hope my mother will have a chance to use this establishment and I think she will be very happy there since her main language use is Japanese I give them 4.5 stars as my opinion

Although I don't personally know any of the residents here, I would like to share my experience…read morewith the staff while dealing with a highly stressful situation. My motorcycle broke down in front of San Francisco Towers. Due to the timing and the nature of the bike's issue, I was unable to move it or have it towed until the following morning. After spending about an hour trying to remedy the situation myself, I went into the main office to apologize for obstructing the sidewalk area and asked if they had any recommendations as the closest garage I could locate was far away. The receptionist (I can't remember her name, I think it was Irene) was incredibly kind and helpful. She referred me to the manager, Troy, who went above and beyond to help me get my bike somewhere safe until the following day. In the process of trying to repair the bike myself, I met several of the residents, some with a caretaker and others independently. Everyone who I came into contact with was empathetic, engaging and forgiving of the situation. They all seemed to be happy to be there and from what I could see from the main office area, the space looks beautiful. Everyone was genuine, kind, and took time out of their schedule to help me in a time of need. I can't thank them enough for their humanity and understanding. If I had a loved one who needed to live in an assisted living facility, I would certainly want them in the hands and company of people who are as endearing as the ones I met here. Thank you again!

The policies of the facility does not protect the resident, only the one Who's writing them the…read morecheck. I had a very close friend who broke her hip and was in their rehab section. my friend's daughter never liked me. everyone told me that her daughter wanted to put her in a nursing home for years, but my friend wanted to stay in her home. as I visited her, I noticed she was neglected. her refrigerator was empty, her dinning room table was filled with unopened mail. I started helping her by taking her grocery shopping, Dr appointments, lunch, beach and more. I guess her daughter didn't like it. do she told The Towers not to allow me to visit her and they did, even though she wanted me to. they made me feel like a criminal and security would not let me visit or park indefinitely. the resident had to talk to he director, he did an investigation that took a week and decided that I could visit on a restricted time and with staff present. the resident was not happy with that decision. the daughter had her take 3 different psychological exams to determine her incompetent and she passed them with flying colors. I had to get the ombudsman ofhice involved. They made sure that my friend got what she wanted and that was to not be isolated, and let her friends see her Including me.

I was transferred to Lawton Skilled Nursing and Rehabilitation Center from UCSF, and I was highly…read moreimpressed by precise coordination among the Center's staff, by professionalism of nurses and CNAs. Their care for very old and very sick people, some left unresponsive after strokes was full of humanity. I spent at the Lawton Center 2 weeks and all my requests were met with such willingness and smile that I wanted to ask for something else just to see this expression of kindness and benevolence. I would easier trust my own mother to them than to myself, because they were really SKILLED. I asked my friend working in the medical field how such good work of personnel could be achieved? She answered that it could be only the result of responsible supervision of the attentive bosses. I met Lawton Center's Administrator Dan Daly and Director of Nursing Natasha Daragan, who WERE responsible for their crew's coordination and hard work. They themselves are watching everything like hawks and it shows. I appreciated the work of physical therapists who helped patients as a team and individually. The case worker Rudy also was very helpful in complicated and nerve-wrecking dealings with insurance. Absolutely fantastic was CNA Sheryl, who was not only superbly professional, but personally very kind. The society which cares so much for sick and elderly is a pinnacle of civilization. Thanks God that America still has this island of humanity The only bad side is that food is too good for the people who want to lose weight. Tatiana Menaker

I rarely leave negative reviews, but this one matters…read more I was referred to Lawton Nursing & Rehab after a major surgery and confirmed with both Cigna and UCSF that they were in-network. Lawton's staff flat-out refused to even check or speak to the insurer - instead, they rudely denied care and hung up on attempts to clarify coverage. When you're recovering from a serious procedure, this kind of treatment is not only disheartening - it's dangerous. Patients deserve empathy and basic professionalism. Lawton failed on both counts.

Just got back from Mother's Day brunch. Ten of us came together to celebrate my 97 year old mom,…read moreand the staff at the Ivy could not be friendlier. Cynthia and Ngan brought us everything we needed, with good cheer, and Chef Rahul even came out to greet us. Delicious food, even better hospitality. Thank you, Ivy Golden Gate!

Of all the places my mom toured, she liked this place the best because everyone made her feel at…read morehome immediately. My mom lived here happily for almost 11 years until she passed. She truly thrived in the community because as editor of their resident newsletter for 10 years she got to know almost everyone who lived there and everything about how the facility was run. She had many meaningful friendships with other residents over the years, but also with the long time (10-20+ years) staff members whom she held in the highest regard.

I feel terrible for the staff here. There are almost 200 residents and one nurse! I couldn't get…read morehelp for my family member and I understand why. How can a nurse help 200 patients at the same time? Seriously. They advertise having a 24/7 nurse available on their website. What they don't tell you is it's one nurse for 200 patients!!! I am considering pulling my family member out of the facility.

I am a professional care giver who has a client who is a resident in the memory care unit, he is…read morefairly new here and still adjusting to his new environment. Today, I shared with Alice, an employee here that my client used to scuba dive and she and another young lady Daphne surprised my client with and sensory station to simulate being under water. It moved my client to tears with joy and yes, moved me to tears as well. Talk about above and beyond! Kudos 5 stars to you both!

We were so lucky to find Portola Gardens. It is such a wonderful place that treated my mother in…read morelaw with love and dignity during her last year and a half of life. She initially needed more care than most assisted living facilities we're willing to take on, but she was welcomed with open arms at Portola. Within a few months she was thriving and needed less care. They made her feel like a family member and treated the rest of the family as if we were a part of that. She had a few hospitalizations that took her away, but she always raved to the doctors and nurses about Portola Gardens and stressed that she wanted to get back as soon as possible. I feel that my mother in law was ready to die when we first brought her here, but through their loving care and sensing her personal needs, she not only blossomed, but she had a purpose in life. They helped her to want to live again. They had numerous group activities that she loved being included in. She had her posse of friends and through her gift of gab she had a way of making other residents smile and this gave her great pleasure. The staff knew all her quirks and anticipated her needs before she would have to ask and this gave her a great sense of security. Her room was lovely and they were always helpful when we wanted to make it feel more like home for her. The place always smelled fresh and clean and never of chemicals. I'll never forget the first day when we toured the place and we walked into to dining room and it smelled like Thanksgiving day. She raved about the food. We were always invited to be a part of holiday celebrations and when we ate there, we raved too! I can't thank them enough, because not only did they give my mother in law her life back, they gave us ours back because we always knew she was being expertly cared for and if there were any medical issues we would be informed immediately. Covid had its challenges, but they went above and beyond to make sure we could communicate with her and they came up with creative ways for us to interact. I must also add that they kept her safe in the pandemic and this was a woman that had endured almost every medical condition that could be acquired. There safe practices gave us great comfort during a very scary time. I can't give a higher recommendation and I will be forever grateful to the staff for making her last days as happy as possible. We grew quite fond of all the staff at Portola and will always consider them family.

I am extremely concerned about the quality of care at Portola Gardens. A friend is a long term…read moreresident and has had caregivers disregard her clearly stated physical limitations which resulted in physical injury. The caregivers do not seem to have any supervision or accountability and routinely fail to follow basic safety protocols and routinely disrespect VULNERABLE residents. While a few staff seem compassionate and want to provide care, the overall atmosphere feels inconsistent and dismissive of legitimate concerns. Families should look very closely at how care plans are followed, how staff respond to resident limitations, and how complaints are actually handled. Proceed with caution at this facility.

I had a wonderful tour with Daniel that ended with Alex the Executive Director. I was able to have…read morelunch and meet some of the residence as well. The units are spacious more like condos which is amazing. I'm looking for an independent community and The Carlisle is definitely the right place for that! Definitely recommend it

My mother-in-law just moved in a few weeks ago. Our experience has been absolutely outstanding!…read moreEvery staff member has been very welcoming and helpful. And the residents themselves are so warm! She's had residents knock on her door to introduce themselves as well as those passing in the halls. The bottom line, is that she's happy!

My spouse has been a resident in RGP memory care for 4 years. Through Covid quarantines and now…read morehospice, the staff has consistently been professional, respectful, friendly - even affectionate to my wife. The facility is clean and the meals appear very good. Though my wife chose not to participate, there always seemed to be some kind of group activity available. It's given me the peace of mind that I've done all I could to assure her comfort and security.

My father has been living at Rhoda Goldman Plaza for almost 2 years, and the experience has been…read morewonderful. The staff-to-resident ratio is very high, and the staff are all well-trained, professional and very caring. Management has responded quickly to any additional requests for assistance. He feels safe, and we are comforted to know that he is well cared for.