I've been coming to this office for over 20 years, but the service has gone downhill since Dr…read more Blatz retired. I showed up for a routine cleaning and was denied care because I declined X-rays--despite having them two years ago and knowing they're not required by MA law for a cleaning. I explained that I pay out of pocket and couldn't afford unnecessary extras, but the dentist brushed me off and told me to find another office. When I said I'd leave a review, another dentist arrogantly replied that he would just remove it. The issue wasn't just the policy--it was the blatant disrespect and lack of professionalism. I left without care and won't be returning.

I've been going here for years. I tried other dental offices in the area and in Cambridge…read more Everywhere else pales in comparison. The professionals there are so lovely and thorough. I always leave feeling well cared for and my teeth feel amazing. The hygienists and the doctor aren't isn't the type to do or recommend needless procedures just for $$$ like other places I've been to. 10/10.

dr.chuong is very wonde rful and knowledgeable.he is so…read morethorough patient and kind.a real gem in his profession

did not go well pain meds hadn't fully set in…read morepartial sedation had me ridiculously high they started pulling teeth and it hurt so i reacted, both doctors just shouted at me saying i only felt pressure, i assured them that i felt pressure AND PAIN, both, not just pressure which only upset them. i had a panic attack because i was high as hell, freaked out, in pain, getting yelled at so i started apologizing, they got more upset. they only got 3 of the 4 intended teeth out, marred a divot into the back of another molar that wasn't supposed to be touched one of the three sockets got infected badly and after 2 weeks of antibiotics multiple followups at in system dentists and the ER it still has not healed or closed up at all i cant properly eat anymore i preferred the pain before all this. I'm 25 years old and will never feel good about my teeth again for the rest of my life. This is not slander or satire. i feel horrible about myself 24/7 now.

Used to be good when Dr. Roberts was there. I do NOT believe the review by Tony K. Even if Dr…read more Roberts made a mistake, there is NO way he would have not apologized and do his best to make it right! I kept going there because he was honest, considerate and worked to do the right thing for all his patients, not just the most expensive option.

DO NOT RISK YOUR LIFE!…read more I have been a patient at Gentle Dental for over 10 years, previously under the care of Dr. Roberts, who is no longer with the practice. Earlier this week, I underwent a routine wisdom tooth extraction that turned into a traumatic experience. I had initially canceled this appointment because, during a prior cleaning, I met the new dentist and felt uneasy about his confidence and competency. As someone with experience in the medical field, I now regret not trusting my instincts. The extraction was performed by Dr. Andrew Bejian, who I later learned graduated from dental school only one year ago. Midway through the procedure, I had to stop him due to unbearable pain and the extraction equipment resting on my lips. He struggled significantly, and I could feel cracking sensations, which I initially assumed was the tooth. When the tooth finally came out, a large portion of the surrounding bone came with it, leading to profuse bleeding that has continued for four days. Upon returning home, I removed the saturated gauze and discovered that air was escaping from the extraction site. It turns out that the bone loss created a communication with my sinus cavity--a condition that will now require surgical repair. I had asked Dr. Bejian to suture the site, but he declined. Both my primary care physician and the oral surgeon I have since seen were surprised that no sutures were placed. Unfortunately, due to the severity of the pain and swelling, stitches cannot be done at this time. Currently, the swelling on the left side of my face is so severe that my eye is swollen shut. I've been unable to sleep, missed an entire week of work, and remain in significant distress. I am exploring all available options but felt it necessary to share this experience to warn others: do not risk your health or your life--avoid this practice. I will never return.

The absolute best dentist and people I have ever had the pleasure of working with. The nicest, most…read morehelpful and knowledgeable staff of pros. HIGHLY recommended

I am very pleased after my first appointment. Everyone was welcoming and I immediately felt at…read moreease.. I look forward to working with the team for many years to come.

I'm with Gabriela babu for 28 years and very satisfied with her performance. Amazing office,…read moremodern, clean, .. well constructed for private reasons.. very helpful at all demands and extremely helpful to all emergencies. Thanks Dr.G. Babu for such kind service wishing You great success in the future!!! Gid bless You and all your office members

Do not go here! Dr. Babu recommended I remove all my teeth and get dentures. She did not at all…read moreeducate me about all the issues I would have years down the road. I was only 27. The surgeon she sent me to should have put bone in the empty sockets at the time of extraction. Im 35 now having to get implant supported dentures. Worst experience and biggest regret of my life!!!! I give them a one star only cuz zero stars is not an option!!!!

Friendly and fun, I was going here for several years before I moved to another state. That office…read moreknows how to get things done and never had an issue. Love the music selection!!

RUN. No, seriously. I sincerely hope Dr. Carabatsos is no longer in business. Where do I begin?…read more All of the equipment looks like it is circa 1974. The tiny waiting room was absolutely plastered with crazy drawings from his young daughter -- during a particularly long wait I counted over 25 doodles. Similar drawings decorate the walls in all of the cleaning/exam rooms. Twice I went for regular cleanings and they were "out" of x-ray film. Seriously? Twice? As a result, when they finally x-rayed my teeth, I had a hidden cavity that was so bad I needed a root canal and eventually lost the tooth. My older brother and I had tooth pain at the same time and he prescribed medication to him and told me to take it as well. Apparently writing two prescriptions was just too damn hard. While having a cavity filled, the novocaine began to wear off and I cried out in pain and signalled that my tooth hurt. He told me "That's the sound an animal makes" and kept drilling because he was close to finishing. I know this sounds far-fetched, but it is the honest-to-goodness truth. I'm several years removed from coming here, but I can't believe no one else has reviewed this hellhole. My oldest brother arrived on time for the "first appointment of the day" and waited for 15 minutes for the receptionist to arrive, then an additional 15 minutes for the dentist to arrive. All of this occurred in just 2-3 years while we had particularly bad dental insurance and couldn't go elsewhere...

Things Have Changed for the better and best. I have to begin…read moreby saying the obvious, no one likes to go to the dentist. But I have news . I have found the Best Dentist i have ever had...and I am no spring chicken. I don't like needles in the mouth at all...but Dr. Honda with precision, prepares you for every moment..her caring touch works wonders. She explains and because she is an expert, she moves with speed and because she does . It's over and she has move to the next patient. She told me I would feel pressure pulling five teeth, I didn't. No pain whatsoever. Just a smile and comfort is what you get. Next day no pain . Amazing to me.Her team from receptionist to finance and in between, classy and genuine yet all business...they care about the patient. We are not customers...I LOVE THAT !!! So, if you are scared of the Dentist, I was blessed to find Dr. Hooda . I have my smile back. Thank You Dr.Hooda , I didn't need a knee in the chest while you removed the teeth. I have a Dentist for life..

Save some time look elsewhere the customer service here is terrible they simply don't care about…read morepeople.

The front-desk team merits acknowledgment for their commitment. I value the ability to choose…read moreservices according to my requirements. Nonetheless, the actions of Manager Delfina Fonseca are troubling. The event today 05/19/26 was unparalleled. Ms. Fonseca's treatment of non-English speaking Haitians was discouraging. When a patient arrived for her appointment and struggled with the paperwork, Ms. Fonseca told a staff member that the patient was taking too long to complete it. She seemed to believe that the patient's language barrier should have resulted in the cancellation of the appointment. This viewpoint is unacceptable. Fair care requires patients to receive help in their native language, regardless of English. Language should not prevent access to essential services.

absolutely terrible service. on hold for over 15 minutes, then call disconnects...every single…read moretime. no follow through on my requests. very mismanaged office.

I've been a patient of Dr. Mikels for many years and for many reasons. But mainly because they are…read morewonderful. After at least a decade, I can honestly say that they have always been punctual with appointments, kind and accommodating. I will also admit that I am very apprehensive about anyone touching my teeth....never mind cleaning or working on them. I've even been in tears over my fear. It has always been my achilles heal with me. However, Dr. Mikels and his staff are extremely understanding and gentle. They've never mocked me, nor patronized me. I've had horrible experiences in the past with other dentists in Brockton (although I will not mention names). I am grateful for all he and his staff have done for me to this day. I am grateful for how they've helped me and worked with my insurance company so that I could pay for the services I needed. In short, I would highly recommend this dentist and his staff to anyone whom needs a dentist they can trust.

Dr mikels is no longer at this practice…read more You will not get the same care. They do not care about their patients. Despite you being a patient over a decade if your dying in the hospital and cancell an appt They will promptly charge you a cancellation fees This practice is not the same without Dr mikels.

The first couple visits I didn't have any problems. I had a root canal done and they put a…read moretemporary cap. They told me 2-3 weeks until the permanent cap was going to be done. It's been 3 months now and several phone calls later and I'm still waiting. They keep saying they are waiting on the lab.

Is Yelp going to add a zero stars option? First & foremost, I've had the same dentist my whole life…read moresince ever starting going to a dentist as a kid. My original dentist is on Cape Cod, but I needed a root canal and the Cape was booked out so I chose to go to Vagenas in Brockton (red flag 1 because nothing good ever comes out of Brockton). Anyway, I went and had my root canal and despite my judgement it went really well! I had to schedule another root canal for a second tooth. I went into the office, he numbed me, began work and I could still feel it so he numbed me again, ( he didn't even wait a few mins before starting again for the numbing to begin working), then I could still feel it. The minute I complained he ripped everything out of my mouth (literally) and told his assistant to reschedule me. ( which was confusing to me because I was already majority numb, and for my first canal he numbed me as much as I needed). He then told me next appointment do not drink coffee, don't smoke marijuana, or take any drugs (none of which I did).. so I'm just confused as to WHY you would treat a patient like that & what's the difference between today and next time? If he numbs me next time and it's not enough is he just going to send me home again? So now I took a morning off work, didn't get any work done, with a half numb face, & root canal that STILL needs to be done. Beyond unprofessional. & then the front office is a deer in headlights when I'm expressing my frustration, speechless, no apology, no explanation, no nothing. & this brings me to my initial comment- nothing good ever comes out of Brockton! Ghetto! I'd rather WAIT for my dental work on Cape where it's PROFESSIONAL. Shame because I actually recommended his work to two of my friends, I'll definitely be letting them know to look elsewhere