To the Team at Palm Garden of West Palm Beach, I am writing to share my sincere thanks for the care…read moreI received during my recent stay. Recovering isn't always easy, but the kindness and professionalism of your staff made a world of difference to me. I particularly want to mention the nurses Rochell, Sierra, Marthe, and Shernette​ for their patience and encouragement. It's the small things-a friendly check-in or a quick response-that helped me feel like more than a patient. The physical and occupational therapy gym is top-notch. I particularly want to mention Robert, Gloria, Kari Anne, Brie, Jordan, and Carlos who inspired me to work hard in spite of the pain and dizziness to recover. The CNA's were hard working and compassionate. They helped with my basic needs and treated me with respect. I particularly want to mention Miriam, Love, and Betina. Thank you for being there. Social services gave me sound advise through my stay. They made my discharge happen. I particularly want to mention Sol and Mickey. I especially want to thank Sol for intervening in a crises. She even came in on Sunday to save the day. Thank you to Fiona, Jesse, and Jennifer for leading the team. Greatfully, Charles Leitner

RUN don't just walk away from this facility! It is the worst experience we have ever had at a…read morehealthcare facility. If you care about your loved one, find a different rehab. We brought so many issues to the executive team during my mom's two week stay. None of it was addressed properly and some things reoccurred. Here are a few examples of the poor care: 1. This morning I learned that my mom's bipap machine was not connected to the oxygen for the entire evening. Her oxygen level was 80 when the morning nurse came in. This is a dangerous level! Until I asked, this was not even documented so that someone could assess it with evening nurse. 2. Multiple times my mom's IV and pill medications that were due 3x a day were given so late in the morning that they had to do two doses close together instead of 8 hours apart. She would have missed her third medication if I wasn't tracking it. 3. Medication was left out in the open on the medication carts. Not only is this illegal but very for some of the residents who wander through the hallways and could take the medication by mistake. See two of many times I took photos of the unattended medication. 4. They are understaffed. It took upwards of half hour to two hours to get my mom changed after she had an accident. This is so unacceptable! The only bright spots of this facility is Bijou, the respiratory therapist and the PT team. They are good but still not worth risking your loved one's life at this facility. Do yourself a favor and do more research to find a better place.

My father lived out of state and needed dementia care placement. I worked with the marketing…read moredirector at Arden Courts W. Palm Beach to move father to Florida. She was instrumental is getting the paperwork completed with a facility in Georgia that was in no hurry to release him. The entire West Palm Beach staff made him feel at home immediately. In his mind he was not ready to retire. Nicole in activities gave him a badge and put him to work. He found a purpose in helping others at the facility. I would recommend Arden Courts to anyone without hesitation. They have been around for 25 years because they focus on providing the best care and a meaning life for each resident in their care.

My Mother suffers from dementia and is going downhill. Arden Courts has just employed a new…read moredirector of nursing, who is horrible. She just belittled me and then hung up the phone on me I live far away and it is impossible for me to get on a plan and go down there. My Mom now has kidney problems and has to have an ultrasound. This head of nursing, her name is Noelle - is not a nice lady, to put it mildly. I am all my mother has and it would have been nice to have spoken to someone professional and well-mannered. Beware.

I was in this facility June 2021. When I arrived I thought the food tasted like throw up. I…read morerealised later I had Covid and my taste was affected. The nurses wouldnt tell me anything, while I shivered with a high fever. They naver gave me a covid test I just assumed I had it because I had all the symptoms. I was feverish,chills and delusional it was very scary. My family was terified. When I went to leave I realised my new back brace for my broken back I got at the hospital and and other disability supplies were gone from my closet. I asked the nurses and everyone. No one could help me of even seemed to care or look for them, so I had to leave the facilities with out the back brace and suppies I was given in the hospital. The level of indifference was tremendous.

This facility does not know its customers. The food is TERRIBLE for older individuals. Everything…read moreis from frozen meat/fish/vegetables. Most items are breaded and fried. Nothing fresh, nor healthy. While a good majority of residents still abide by the Catholic No-Meat-Fridays, the facility sometimes only serves meat dishes on Friday - stating "We can make you a Grilled Cheese if you want". The priest hired to say mass can care less about the mass - many times he skips parts of the mass in order to get out of "work" sooner. Given the high price paid for a Catholic Senior Living Facility, their performance is AT BEST is one star, if even that.

A Better Way Home Care is a wonderful place to be at! Kelly is absolutely phenomenal, she ensures…read morethat things are orderly and everyone is well taken care of. Kelly has great respect and kindness for everyone, and her hardwork never goes unnoticed! She's a good listener, compassionate and one of a kind.

A Better Way Agency provided stellar service to my husband, Otis Knighton. Keyla Young gave…read moreexcellent care to Otis for three years. Her professionalism was laced with compassion, warmth and heart-felt care. She made life easier for me and Otis. Thank you from the bottom of my heart for three years of superior care.

I came from a state of confusion, concern, and not knowing what to do for my 91 year old mom with…read moredementia. I wish I can recall who told me about VIP care management, but I had to take a moment and tell you how they came to the rescue. From the very first phone call I made, I was completely reassured from the beginning that I was in good hands. And even today, I still feel like I am as I might have a question from time to time and I can always rely on this firm to guide me in the right direction. VIP care management was able to handle all that was required to get the Medicaid application process as painless as possible. They provided ample information as to what they needed, and I simply scanned and emailed everything to them and before I knew it, my Mom got accepted by Medicaid. They even referred me to an excellent edler care attorney that helped in the process of getting my mom eligible where I had thought it might not be possible. All of the staff were great, and especially Randi who I can say was like family when we spoke. Best thing I every did for my Mom and for myself! Do yourself a favor. Call them and see for yourself.

Sonya was a true godsend in the middle of an emotional storm for me. My husband had a massive…read morestroke in Feb and has been hospitalized since. The transition from hospital to LTAC to acute care rehab to skilled nursing rehab was uncharted territory for me. I was overwhelmed with not only the crisis but the options, protocol and finances that this situation ensues. I felt completely powerless and unprepared. Sonya was absolutely wonderful. She calmed my fears - And took charge. She is a great listener and wonderful counselor and knows her field well. She advocated for me with the providers and facilitated the logistics with ease. I could never have done it without her. Very grateful and blessed to have found her. True caring professional that is worth every penny !!! Aces all the way !!!

So unbelievably bad!!! Mom came from the hospital for rehab. Aides were horrible to her and…read morebruised every part of her body. The absolute worst, was the social worker, Katia. I am in a different state, so I have a case manager where my mother lives. Katia called myself and my case manager to go over therapy and wound care, etc. We got on the phone and all she does is ask US what we want to know. There were no nurses or doctors or therapist on the line. Gave us no information. Then she calls to tell me my mother is being discharged. Got everything ready and even went down there but she was not discharged. When I questioned her , she just lied and said she never told us that. I have never seen a more UNPROFESSIONAL person in my life. That facility is way too small and everyone ,but Melinda and Jennifer, were a nightmare to deal with. Thank goodness after this hospital stay, she went elsewhere.

Well, my uncle came to this facility which is now WESTGATE NURSING and REHAB. My uncle went there…read morefor rehab. 1. The Nurse on duty,(or whoever she was) was not wearing any type of identification, no name tag, nothing. Whenever shift change was the nurse never came in to introduce herself. 2. Nurse left the meds on the tray top didn't bother to wait until he took his medication- just dropped them off and left. 3. The bed was never made or straightened. If it weren't for me coming everyday and straightening his bed, it would never be done. I know that because my uncle gets out of bed in the morning and sits in his chair. He is sharp as a tack, and said I spoiled them because I would straighten his bed while I was there. 4.According to the website for WESTGATE, it boasts of 'fine dining'. Every food tray that came to the room was cold and not appealing. Cold Eggs in the morning floating in grease from the sausage. Spaghetti in tomato sauce: COLD, 2 fish sticks on a bun and 4 'tater tots': COLD. you get the point. 5. My uncle is a diabetic. He received his dinner tray today after 7pm. And again it was COLD. Thankfully we bought some food with us for him. When asked why they received dinner so late, the nurse said "she didn't get the chance to ask the kitchen because she was busy". So, when you observe that at 6pm the dinner trays have not arrived, you don't call the kitchen? what exactly IS going on in this facility? Please dont send your loved one here!

focus family care has been a great help to my family for me. i am a 56 year old female w/MS, w/c…read morebound. they are there for me. i have someone for 4 hours on friday, saturday and sunday b/c that is what i need now. i highly recommend them.

From the owner: At Focus Family Care, we provide compassionate and professional home health care services for…read moreseniors, adults, and children across South Florida. Based in West Palm Beach, our licensed and bonded team delivers personalized care plans designed to meet each client's unique needs—whether it's skilled nursing, personal care, respite care, or 24-hour support. With over 5 years of trusted experience, our caregivers are certified, background-checked, and dedicated to improving your loved one’s quality of life. We proudly serve Palm Beach, Broward, St. Lucie, Martin, Indian River, and Okeechobee Counties. What sets us apart? Our commitment to reliability, clear communication, and genuine care. From helping with daily living to managing complex medical needs at home, we walk alongside you every step of the way.

I have used A Place for Mom twice, once in Tennessee to find assisted living for both of my parents…read moreafter my mom developed congestive heart failure, and again 2 years later when my dad passed and we decided to move my Mom to Florida to be close to us. Both times my consultant ( who has since retired) was wonderful and so helpful in narrowing down the list. Ultimately we found a perfect place for mom and she was happy and safe there even through these challenging times.

We had in home care provided by A Place for Mom. When the CNA arrived on day 1, she immediately…read moreattempted to freelance. Day 3, she brings her adult daughter with her, and they find my mother on the floor. They help her up, but do not recognize her disorientation, nor do they alert anyone of the fall. After a family friend calls paramedics that evening, my mother is taken to the hospital. The next day, a call to the local office of A Place for Mom ends with me leaving my phone number for a case manager who never calls back. When I call later to flat out cancel the service, the curt response I receive is "ok, thank you." Horrible service, horrible care, horrible experience.