After many years having a nightmare with Virgin Media who might offer the best speeds in the…read morecountry but they have the reliability of an estranged father, I decided to give a chance to BT down to them being one of the major players in the UK Broadband market - I use my broadband a lot which is why I need top speeds which are reliable, sadly some of their best speeds were not available in my area and even more confusing I was told by online sales that their best speed package would cost more but would offer no benefit to me (It wasn't possible to get the higher end of the speeds promised in that deal), for me it makes no sense - then why is it letting me purchase it with nothing stopping me otherwise? As well as broadband BT offer many other services in the UK including - Mobile (The other big players in the telecommunications game including Sky and Virgin also offer this but BT's difference is that they also own the largest operator in the UK, EE, however, they do have their own branded network) - Television (Perhaps not as good as the big players Sky and Virgin) - Sport (Exclusive rights to UEFA matches in the United Kingdom - free with Virgin Media, chargeable to other customers) I ended up getting a deal which seemed quite good at £29.99 per month with a £60 cashback through a prepaid MasterCard for speeds estimated around 32-36 Mb/s which still isn't great but I thought with their two week cancellation period (see how it works, only end up paying your usage) which allows you to get out of contract in that time, I decided to give them a chance. I really don't understand the £9.99 delivery fee, considering an engineer is coming out the next day after the kit is received why can't he bring the equipment instead of charging me more for it to come separately the day before? I can't help but feel this is just a hidden installation charge so they can recoup some of the money back if you do decide to cancel within their two-week period which they allow you to cancel after the services are up and running. For the price, the promised speeds are pretty ridiculous especially how they did allow me to go through and buy a higher speed even though the online support did advise me that this wouldn't work - but they'd be willing to take more money? With BT being the largest telecommunications company in the country, you'd expect them to have great speeds anywhere especially where Virgin Media can deliver speeds over 6x as fast. I didn't have a good start with BT either - the annoying, repetitive emails once or twice a day about my engineer visit really got annoying after a while - I know when they are coming I booked it, I don't need multiple daily reminders via email and SMS - once is fair play, doing it, again and again, is just harassing and takes the piss. The customer support for customers really did decline after I signed up - not only was it difficult with them originally refusing to connect me onto online chat, meaning I had to contact them for a different issue as it only re-directed me to their useless help pages but I had an error changing my engineer appointment, eventually I was told that if it's under 24 hours you have to let the engineer come to your house and cancel it then and then phone them to rebook - surely this is bonkers as they're wasting an employee's time who could be working with another customer AND bothering a person after specifically not requesting a visit from an engineer at the previously agreed time? The engineer did text me on the day of my visit - which also happened to be alongside another half a dozen emails from BT - I mean, come on how many times do they have to tell me someone is coming? I tried to contact him to let him know not to turn up anyway - but he did and he didn't bother to read my text. Shame. BT then continued to phone, text and harass me until I decided on making a new appointment and in the end, I just decided to cancel my services before they had even begun - awful customer services with high pricing services which are nowhere near what competition can offer. 1*

Had limited Access for two months. BT lied to me for the 2…read moremonths then because they couldn't fix the problem they blamed me for the problem (even though it was their end) They also then put me on an automated block call so every time I phoned up using my number it would say (Your problem has been fixed, there is no problem with our end) and the call would end. They voided their own contract so I opt out after 2 months (but its 30 days) to then be lied too, begged and even threatened about being hit with bad credit if I leave (which I did) Since then BT have charged me more, passed my bills (which have added up since I have not been with them) to multiple debt collection agenises (when they are in the wrong) Harassing me on multiple occasions and even getting scam texts and calls from people claiming to be BT on a regular basis quoting my old details. They then (without telling me) slipped £25 x 4 reward cards instead of destroying the contract (without mentioning about the reward cards) and kept my bill rolling. I made it clear over 20 times that they voided the contract and I want out... but clearly BT are not the best in their game. 10m customers, they cannot please all I understand that, but when they mug a loyal customer... that is a joke.

This organization is apart of the United Internet Group and the email provider GMX.com. Set up an…read moreemail for my son so he could apply and retrieve job applications. He was locked out for no apparent reason . Our suspicions are that he was blocked out because he is an American and not a citizen from London. There is no reason given. Essentially a response was provided that customer service made a determination to Block the account and they stand by the decision. He was never able to use the account which is horrible as no one responds and you have to pray that they will get back to you. We were only able to create the account and they automatically closed it. They should be banned here in America if they think they can arbitrarily shut people down and not provide a reason! This is America and we are all privy to have email, so if this is their philosophy keep your services in London!

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