I went to this gamestop and It was a horrible experience. I was never greeted and they had the…read moreemployees just sitting around talking and I was not greeted. I picked out 2 games and I went to the register for checkout. I purchased the 2 games and looked at my reciept. They had put the game protection on the games without my consent and NEVER talked to me about it and never asked. Gamestop needs to stop doing that and trying to put on their fees when this is not discussed. I will not be going back to this store ever again and train the employees for better buisness practices. I will be going to the competition from hear on out.

I visited this GameStop just yesterday to return a game. when I walked in, I said I didn't have the…read morereceipt, but I had other proof that I had bought the game this lady named Ren said I don't know if you could return it but I could maybe do a trade in and I was like OK let's see how much you guys can give me. When I showed her the game, she didn't even take it to look at it she glanced at it while it was still in my hands. She did not assess the condition of the game properly whatsoever. I've been going to GameStop for years and I've never had someone be like that before when trading in games. she just put something in her computer and looked at me and said she can give me $12 for a $70 game that I had pre-ordered and was very new. I asked her even if I had the receipt could I return it and she said by that point no I could not and I was like OK that's fine thank you. I was very frustrated, but I did not say anything nor was I rude to her. I walked out out of the store. my brother walked in after I had walked out and saw Ren and her coworker mocking me in a high-pitched voice and making fun of me behind my back when I walked out of the store. That is very immature very disrespectful and very, very rude. Had my brother not walked in at that moment I would have never found out this is not how the standard of employees should be treating customers, especially when a good portion of your customer base is children visiting with their parents. I've never had a problem like this, in all of my years of being such a loyal customer to this company it was very disturbing and emotionally distressing finding out to hear that a grown woman was making fun of me behind my back because I tried to return/trade in a game. Ren should think about how to treat customers when in a work environment before getting a job anywhere I will be complaining to corporate about this because it was literally bullying because I didn't have a receipt.

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