New management is not good! New owners are greedy greedy greedy. I'm all for capitalism, As I'm a…read morelandlord, but stay under on my rates. but these folks are over market rates. Like to vacation for 6 months and they won't let us, limited to 2 months vacation now. And they think they can demand a 30 day notice to quit. I never any contract for that... So they have another think coming if I quit. Elliptical machine that was broke before they bought the place is still broken.

New owner jacking up rates to $48 without notice to members. Was able to go to the anytime fitness…read moreat 26 mile and get my old rate of $30.

Subpar My sister…read moreand I bought an extended facial as a Christmas gift for our mom, and as a former esthetician, I can confidently agree with my mom that this was a subpar experience--certainly not worth the $120 we paid. According to their website, the extended facial is supposed to include everything in the Signature Facial (hot towels, a facial steamer, and a relaxing massage using essential oils that covers the shoulders, hands, arms, and scalp), plus added healing masks, a sinus massage, and a foot massage with a hot towel treatment. However, the reality was far from what was promised. During the facial, the technician suggested my mom skip the foot massage and instead get extra time on the scalp massage, which she agreed to. What a mistake. The scalp massage was a total letdown. The technician spent maybe 5 minutes on the sides and top of my mom's scalp, completely ignoring the back. When my mom asked why no essential oils were used, the technician casually replied that they don't use oils on the scalp. The pressure was so light it barely qualified as a massage--more like a feather brushing across her head. When my mom asked about the pressure, the technician explained that they were "taught in school to save themselves" for career longevity. Really? That's not an acceptable excuse for delivering such a poor service--and certainly not something you should ever say to a client. The facial itself was equally disappointing. Not only did the relaxing massage portion of the facial feel rushed, it felt more like a light rub than a proper massage. The technician also failed to incorporate the facial steamer, which was promised in the Signature Facial description. After applying hot towels to my mom's face, the technician left the room for what felt like 10 minutes, instead of using that time to give a proper massage or incorporate the promised sinus massage. It was clear she wasn't putting in any real effort, doing the bare minimum, and making the entire experience feel like a waste of both time and money. In short, this experience was a huge disappointment. The service was far too costly for what was actually provided. I would never recommend this place to anyone, and we certainly won't be returning.

Katie and the staff are so lovely! I had a wonderful massage here while I was visiting from…read moreCalifornia. It was great!!

First of all, I just have to say this place is amazing! The energy of the space is very…read morecomfortable, relaxing and homey. They have a little wellness bar with every kind of herbal tea imaginable! Kelli is amazing and very skilled with her techniques. She's very intuitive about her practice and puts her lovely energy into every session! Highly recommend!

Sarah is fantastic! She released so much pain and helped a bunch of my arthritic issues and…read moresciatica. I'm a new regular!

The aura in this place is something unexplainable... My…read moreyoga journey began here over a year and a half ago, and I cannot express how much my life and outlook have changed since that 1st day. I bought a "new student" package- 10 visits for $20 back in April of 2014 and knowing now how much this journey has made me more complete, centered in the now and just more accepting of things, it goes without saying it was THE best money I've EVER spent. I've taken classes with all the teachers here, and everyone brings something amazing to the table... there is no one teacher better than another. They all offer beautiful words and insight. I leave this place so at peace and light... words are hard to find to express it. If you're looking to start a yoga journey, or expand the one you're already on, please let me suggest this heart and mind opening place. Peggy and the whole crew are amazing!

I've been to a few of the yoga classes here, the 20 dollars for 10 classes was a great deal!…read moreAlthough every time I've been to a Saturday class which I usually take a beginner yoga session its jammed packed, there isn't even enough room to properly do the poses, and for a beginner class the instructor rarely does the positions. So for someone who is new and is told to keep there eyes closed and do the positions, that's kind of impossible. Either way, you get what you pay for!!!

This is my favorite tanning salon! The bulbs are always fresh and give me a deep dark tan within…read morejust two visits! My body feels so rejuvenated and calm after each session in the new red light therapy beauty and wellness pod they got a few months ago. Staff is always very friendly and super helpful. They carry my favorite tanning lotions and supplies and often have great sales on them.

I love the different bed and stand up options. The girls are super helpful and nice. The half off…read moresales are the best value too! Definitely try out this location.

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

Great experience when I bought my pool last year. Only issue was with the person I hired from…read moretheir installation list. I had problem hooking up the filter this year and they took their time explaining what I needed to do.

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

Called sailor pool and spa to ask if they could help me with my jetted bath tub that had mold on…read morethe jets. Rachel got back to me within 24 hours and connected me with one of their experts names Sean. Sean was extremely kind and gave me some advice over the phone free of charge since it was an easy fix for me to do at home. The fix worked and was very much appreciated! Seems like the business is very customer oriented, friendly, and professional!

They sold me an auxiliary pump that they told me I needed for over $500 plus labor when it was $149…read moreonline for the same pump. Also during the install of the pump, they only put back 2 of the 4 bolts that hold the pump down - they said I didn't need 4 apparently they were difficily to access. Furthermore, they left 3 screws that held the cover on sticking out not tightened. Based on that, the service they provided made me question their workmanship and integrity. I feel that they took advantage of me. Would not ever use them again !!

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.