BEWARE of doing business with this company. Example of a company that tries hard to get your original investment of purchasing an awning ($) then completely neglecting the service end (taking down-Fall/re-installing awning-Spring). After having communication issues of when the awning would be installed during Spring 2018, we choose the option of having the awning put back up sometime during the last two weeks of April 2019 with the company's stipulation that with each day of rain the service would be postponed one day. Due to a few rain days in late April I wasn't expecting the service to be completed in late April. However, by May 7 I had heard nothing from the company so I called the owner, Lee Sereni, to get an idea of when they would be out to perform the work. I was giving the run around big time. When I pressed Mr. Sereni to provide an estimation of when his company would be out to put the awning up, he was unable to do so. Frustrated with his response I criticized his customer service skills at which point he became quite unprofessional and rude. He told me he didn't need my business and wasn't going to send anyone out. The call ended with him telling me that his company would be out to install the awning the weekend of 5/11 and after that he would no longer provide the service to us.
Needless to say, no one ever showed up. The following days we then noticed that A.L. Sereni Inc. had indeed charged our credit card for the service. My wife followed-up call with a call to the owner on 5/17 in which he informed her he had no intention of sending someone out from his company to hang the awning (broken promise). When my wife asked him about the credit card charges we had incurred he told her that he had already mailed out a money order(?) to cover the charges. As of May 24, we have never received a money order from Mr. Sereni.
Subsequently on 5/18 I visited Great Valley Awning, Malvern PA. to set-up the awning installation. Within a week the service was completed. I will be using Great Valley Awning for my future awning needs.
I would strongly advise against using A.L. Sereni- Broomall, PA. for ANY awning sales-service. I would sum up their company and especially their owner, Lee Sereni, in two words-unprofessional and dishonest. read more