My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)

John Savage figured out what was wrong with my laptop and quickly got it fixed! I highly recommend.read more

The owner has always been very helpful, personable. He takes the time necessary with everyone. He…read morealso hires good people. Regards, Sky

Very poor repair work and very poor customer service. My wife brought her iPhone here to have the…read morecracked back glass repaired. It was completed in a couple of days at which point we picked it up, took it home and discovered that the power button no longer worked. She returned immediately to UTX where the owner informed her that, yep it's broken and "I didn't do it". He then offered to giver her an estimate to repair it if she left it with him! So her cosmetic repair has become a disabling issue thanks to the ineptitude of UTX. Pay the extra and get it done by someone reputable who has some degree of respect for their customers and exhibits some level of responsibility for their errors.

Don't go to this shop! I love to support local businesses. I have never done a negative review of a…read morebusiness - until now. This was a horrible experience. All aspects of the experience with this shop were negative: poor service; a lack of communication skills; a condescending attitude; no recognition that they failed their customer; no apology for failing to deliver. I brought my laptop to this shop because it was somewhat difficult to charge my computer. A two-month saga ensued. After waiting two weeks, the shop attempted to install a new motherboard. After failing to get the computer to work, I asked the shop to put my old motherboard back in. The shop failed to get the original motherboard to work. I was left with a disabled computer. I took the computer to Micro Center in Parkville, MD (who I highly recommend), copied the hard drive, bought a new computer, and reinstalled everything. I still wanted to get the old computer back in action. Months later, I contacted the shop owner only to learn that the replacement motherboard had not arrived. The shop owner determined that they initially tried to install the wrong motherboard. At that point, I asked for a full refund. I was offered a partial refund (covering the cost of the motherboard but not the labor). The initial cost was around $625. The shop owner also offered to take the old computer and recycle it (at an additional cost). I declined.

I had a really disappointing experience here. I brought in an iPhone 13 to have the back replaced,…read morewhich should have been a straightforward repair. Instead, when I picked it up, the back was replaced but the side button was no longer working. Instead of trying to figure out what happened, the owner said he would charge the diagnostic fee to even look at a problem that he obviously caused. I declined but over the next several days, the iPhone slowly bricked. The side button continued to not work but then it stopped charging, the screen become unresponsive and the battery was emitting a smell. I brought it to the Apple store and they said there was a cable that controls the side button near the rim of the phone which the owner likely severed during the repair. They had no explanation for what caused the rest of the damage. I can only assume the owner caused some major damage during the repair that he either didn't realize or didn't want to tell me about. Unfortunately, my iPhone is no longer repairable so I have to replace it. Accidents happen but the really frustrating thing is that the owner wanted to charge me the diagnostic fee when it was obviously damage that he caused during the repair. I hate doing bad reviews for small businesses but hoping others can avoid what happened to me.

I was in a panic -- I needed my cell phone fixed immediately so I could log into work remotely. I…read morewalked into Sohel's shop in the Plymouth Meeting Mall, and from the very first moment, he was kind, calm, and confident. I didn't have to wait long (thank God!), and before I knew it, he got my phone working again.

Fast and reliable service. My phone screen was severely cracked and when I told my problem, they…read moreordered the replacement the next and fixed my phone screen within ten minutes.

I used their service to repair or update my computers from time to time. But last year my Mac Pro…read moretower was zonked out. A rep said my computer was useless and he refused to look into it. Period. Yes I was very disappointed. I went to another Apple certified vendor and got my computer fixed. It's running beautifully. Too bad Chesapeake Repair just lost a customer.

DO NOT BRING YOUR COMPUTER TO CHESAPEAKE SYSTEMS!!…read more I brought in my computer two weeks ago to be fixed. Days later they offered me a couple options about how to proceed. They advised me that a part that they had previously replaced but was still broken was under warranty, and would be replaced by apple for free. When i called to see if my computer was ready to be picked up, they told me they had been emailing apple for days about replacing the part, but to no avail. They said that i had to call apple myself because they "aren't allowed to." (???) I called apple and was informed that the part chesapeake systems claimed was under warranty, was, in fact, about a year out of warranty. I went to the store to ask why i was misinformed, and explain that i need my computer in order to make my living, and that their inability to read a date on their own form was costing me several weeks of work. They told me i would have to send the computer out to apple, that they would back up my data for me for free, as compensation. When i told them i could back up my own data and that wasn't of use to me, they asked me what i would like as compensation. I asked for them to take the chesapeake systems fee out of total cost f the repairs (seeing as they were repairing nothing, and all they had accomplished was delaying the repair for over a week.) The owner of the business was shockingly antagonistic in response to my frustration. He made fun of me, and repeatedly suggested that it was my own fault somehow that they got the year wrong on the warranty. (???? IT'S WRITTEN ON THEIR OWN PAPERWORK) He baited me over and over, asking what kind of compensation i wanted and then telling me my suggestions were ridiculous, without offering any kind of alternative solutions or expressing any accountability for the situation. Eventually I got them to simply refund what i had already paid them for repairs and return my entirely unfixed computer. Now i have to take it to an ACTUAL apple store and have it fixed, which will probably take about a week. All in all, the only thing chesapeake systems did was keep my computer away from me or anyone who could fix it for a couple of weeks, costing me my ability to do my job, not to mention frustrating the hell out of me. DO NOT TAKE YOUR COMPUTER TO CHESAPEAKE SYSTEMS! GO TO A REAL APPLE STORE THIS PLACE IS USELESS AND NOT INTERESTED IN HELPING YOU.