It was 87° in my house and my AC wouldn't turn on for NOTHING!!!. My home warranty covered my AC…read moreand they sent Mr. Lyons to my house. First he was on time, he actually beat me to my own house and I'm very punctual. Once there he explained everything he was going to do before he got started. He thoroughly checked my HVAC unit and reported everything was in proper working condition. When he came inside to check the thermostat he noticed I had a wifi enabled thermostat. My home warranty wouldn't allow him to touch it (liability) but he was able to explain to me what I should look for to be the issue. We discussed the thermostat. Mr. Lyons explained that the thermostat I have is still under warranty and he suggested that I give them a call because they are a great company and stand behind their products and they are probably going to end up sending me a new one based on what we discussed to be the issue. I called them and was off and on the phone with them for 5hr. In the midst of me being on the phone with them I called Mr. Lyons back and explained to him what was going on. He told me to tell them the the system is working in proper condition and the blue wire is the main wire (paraphrased). Once I told the thermostat company that they ran multiple test to the point we blew the fuse troubleshooting. I had to run to Home Depot to get a new fuse!!! Once the thermostat company finally got my AC running they stated that my thermostat is faulty and because it's still under warranty they are sending me a brand new one (Just like Mr.Lyons said) and I can discard the current one once it comes in. If it wasn't for Mr. Lyon's I wouldn't have known my thermostat was still under warranty. I wouldn't have known what to say to them and I wouldn't be sitting in the AC right now. Definitely appreciate his thoroughness!

Worst contractor. Did not fix my issue and broke my attic ladder. Would not recommend. Got scammed,…read moredon't pay them using zelle use a credit card to protect yourself.

I had an incredible experience with this company. My home was often above 78°, despite my efforts…read moreto set it to a lower temperature. I submitted a claim with them and within a few days they were out on the property solving the issue. Not only were they punctual, but they were professional, straightforward and quick. I'm so thankful for them and would recommend them to anyone with HVAC issues.

Do not even bother. He picked up my claim (mini split leaking) from my home warranty company. Had…read moreto wait a week for the appointment. He files the information with the warranty company. Warranty company approves. Paid him for the service call. 2 weeks later had still not heard from him. I called numerous times and left messages and sent numerous text messages. NO RESPONSE at all. I finally get him to answer and he said that the part needed to be ordered! 2 weeks he had to order it! Now, my mini split is still not fixed and electric bill will be off the chain because i had to use a window unit. This was an easy claim! Unbelievable.....I should have paid the $700 out of pocket to get it fixed. Don't bother with Choice Home Warranty either. They will let anyone come to your home with no vetting on the person or company. This isn't the first issue i have had with this Company.

I called them to schedule a service for my broken AC system. On Friday they said they would be out…read moreto my business on Tuesday. Tuesday morning they called and said they couldn't come out until Wednesday. Tuesday night they called and said they wouldn't come out at all. Terrible customer service and big waste of my time.

Curt came by to "diagnose" the issue on our AC unit and he fixed it on the spot. We had received an…read morequote the day before from a different business. The first quote, quoted us $900+ to fix the "fan motor". Curt came and troubleshooted a few things and fixed it in under 30 mins. He charged us $160 total. Thank you, Curt!!

I turned on my A/C unit at 2am Tuesday morning - for the first time ever this summer - thanks to a…read morebad stomach flu or food poisoning. I had chills and fever. So imagine how much worse I felt when I went downstairs the next morning - only to discover that the entire downstairs was flooded. ARGH! I turned the unit off and scheduled an appointment with my regular A/C guy. He said he wouldn't be able to get out until this Saturday - but since the whether was so mild - and would be until Saturday - he recommended just shutting the unit off until then. No worries, right? So I turned it off. Only to discover yet another puddle of water overflowing into the family room again the next day. I figured I needed someone ASAP . . . so . . . I went on nextdoor.com and found a posting with several replies / recommendations - and Wade Heating was one of the posts with a glowing recommendation. I called about 5 minutes after 5pm - and left a message for the after hours team. A service technician called me back less than 20 minutes later and quickly put my mind at ease. He was kind, patient and courteous. He asked me several questions and took me a through a checklist of trouble-shooting tasks. He did not attempt to alarm me - like a less scrupulous person might have done - and explained to me why I might have been seeing the additional water a few hours later. He suggested that I give the office a call the next day - and I did. Great customer service so far!

I SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE AND SAVE YOUR MONEY…read moreI have used Wade Heating and Air for years. I assumed they were giving me the standard pricing and didn't do my research. I had one unit go out in Sept of 2017 and the other in 2019. I have spent well over $15,000 on two A/Cs and two furnaces. It was a rental unit so I went with the cheapest route. They kept calling me back to increase the price. How does a new A/C unit NOT fit an older furnace? It looks like you taped the two together anyway!!! Now it's 2020 and the house is being sold. The home inspector states the downstairs furnace doesn't work. I am 2 hours away and working so I call Wade heating and air. They come and put 2 AAA batteries in the thermostat and it works. Anthony there at Wade charged me $24.36 FOR 2 AAA batteries!!!! I understand the $79 service call charge but who do you think you are charging me $24.36 for 2 AAA batteries. I looked back on the 2 furnaces and air conditioners that I purchased and was way overcharged for those also. I will never use wade heating and air again. I would recommend you take your business elsewhere and save your money!

Apparently I was a supera**hole when dealing with this company, my wife wanted me to apologize but…read moresupera**hole refused, after purchasing a new unit with American Freedom my home is the coolest it's ever been, several other companies said they could beat the price but not a single one of them were true to their word, I'd recommend American Freedom over any HVAC company in GA, I'm ashamed of my previous behavior but honestly I'm still the same jackass but not when it comes to American Freedom, they are truly worth every single cent!!!!

They worked on my A/C unit before, I was having issues with having little to no air flowing in…read moreother rooms. Repairman suggested I close other vents in other rooms. (Did Nothing) Came out a second time because my house was 78 degrees.. turned AC on and hot air was blowing which caused temp to rise to 80 degrees. Repairman came out and gave me Freon ($200+) which was fine as long as my AC was working. **Privately suggested I use him on the side for any side work with the unit** After Freon was filled, it blew cooler air that day. But of course the weather changed and I didn't need it anymore for weeks, so I shut AC off and used my space heater for just my master bedroom. A month later the weather changed so I decided to turn my AC back on, HOT AIR flowed once again. Called American Freedom again, and was told that the Repairman that I had no longer worked therm smh. Booked an appointment and got a text message that my Repairman was on the way around 11am when my appointment was scheduled for 2pm... so I figured maybe his other appointments cancelled so I thought "cool I'll hang around" LOL waited a hour and called... they told me he hit the accept job by mistake. (Rookie mistake)- waited for my 2 pm appointment which was 2-4 at 4:20pm no one showed and never even got an apology for it either. At this point they're very unreliable and I feel not experienced. It's weird because my mom used them for over 10 years and swore they were the best.

Hires contractors to do work and collects money from clients and never pays the companies that…read moreACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost!

Please read this complaint, as well as previous complaints on Yelp and sites like the Better…read moreBusiness Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.

Installed mini-split improperly resulting in over a thousand dollars in leak repair; removed…read moredownstairs filter causing thousands in coil damage; ignored multiple communications to make it right under warranty. Terribly handled and I don't usually do reviews, let along give a bad one, which tells you how abysmal this was.

This company installed heating and condenser units in our new community in Chattanooga and we have…read morehad nothing but problems no replies to fix the problems in the list goes on

Short answer: poor communication and no one showed up…read moreto the appointment. Poor service, would not recommend to anyone. longer answer: My AC had stopped working so I had called this company to try and get it fixed, I couldn't meet with anyone the day it broke so i had asked to see if there was a time the following day , I was told that someone would contact me and schedule an appointment. I got a call that afternoon about scheduling an appointment, I was told that they would be able to come between 8-10. I gave my information and according to my call long I didn't talk to anyone after that. I got two confirmation emails about the appointment. The next day rolls around and it's around 8:10 ish and I call to give my gate code ( since I forgot to give it during the last call) realized They didn't' open until 9:00 that day so left a message and waited. called and gave my gate code and asked if there was an eta on their arrival. the person I talked with said they would ask for the repair person to call me with an eta. I waited Until around 10:20 and then called again since I had not gotten a response from anyone. Another person answered and I had to give all of my information over again ( had to do this about 6 times wiry different people). they tried to reach out again to a technician and said someone would contact me soon. 10:40 rolls around and no response, needless to say no one could help me since they couldn't get in contact with any technician and couldn't tell me what was going on. I called a different service and canceled this company since there was such a lack of communication. About 4-5 hr later another person calls me from this company ( the person I had scheduled with yesterday had a different number from the website number for some reason) and told me that I had called her again and canceled yesterday because no one would be able to come ,( my call long only shows one call where I actually reached her and we just talked about scheduling) there was no cancellation email or text saying the appointment had been canceled , no one during the morning mentioned that the appointment might have been canceled so I was unaware that that was ever a possibility, and I has no recollection of even talking about that. The worst part is that Diana made me feel like it was all my fault and I should have been aware of this the whole time. I felt very upset and it seemed like she was blaming me for her mistake. We hung up , and a few minutes later she had the gall to ask if I wanted to reschedule, after the poor service and lack of communication. Needless to say if I could I would rate this zero stars but I can't, the only positive was a few of the people I talked to in the morning seemed to want to try and help me, the rest made me feel like I was bothering them

Maintenance Unlimited was prompt, responsive and more thorough than any of the other HVAC companies…read morethat we have used in the greater Atlanta area. We signed up for a one year maintenance contract to check out our system twice a year, and the price was less than half of what we found at some of the competitors. I strongly recommend them!