Unfortunately we had a TERRIBLE experience this week with A Dozen Eggs.
I had ordered some cookies from them in October and they did a bang up job, so I figured I had found my new go-to gift place. Yay!! WRONG.
I ordered cookies as a special Christmas gift in OCTOBER, and they were unable to fulfill it because the owner, Dave, never told me a definitive date he needed the shipping address by. He even sent me an email to apologize for the way he handled it - 2 days and 2 unreturned phone calls later. But obviously an apology means nothing when my friend's 4 young children are waiting for their special 'Christmas surprise' from Auntie Kim that I told them about - repeatedly! - that they're now not going to get. :( Shameful.
Good looking cookies, but with this kind of 'customer service' and unreliability, I would *NEVER* even consider ordering from here again. Certainly for the inflated prices I'd expect so much better....
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UPDATED 12/26/13 - SO - surprise! My friend received her cookies after all. I am assuming the owner saw this review and decided to pull thru - I have no idea, as the last I heard was that it was not happening, and I never received a message indicating otherwise (minor inconvenience as a gift message was therefore not included I don't think, and I actually was going to ship them to her sister's house but never let her sister know as I didn't think it was happening, etc. More of a major inconvenience in that we never finalized the order, and they sent a 'Texan' theme with Dallas Cowboys helmets - when they are moving to Houston [Oilers], which I had already mentioned. ANNOYING.). In any case - was pleased they wound up delivered but wish I was told about it and that it happened without me having to post a negative online review ... The cookies are GORGEOUS looking - so I am dying to use them again, but I'll have to think about it.
As a result of this development I changed the review from 1 to 3 stars - (and as I said, when I used them in October it was a great experience and I would give them 4 or 5 stars for that order). read more