The staff are always wonderful with Zoe and she comes out so cute and smelling so good!read more

i have had my dog groomed there for over 3 years. This last grooming Carolyn burned my dog's rear…read morearea so badly I had to bring her to the vet. When I informed her she said she was sorry to hear about it, but did not apologize for doing it, and said these things happen. Her cavalier attitude and her inability to apologize was horrible, as well as her lack of empathy. I am interviewing groomers now.

We have an awkwardly nervous, and crazy rescue dog, that I'm POSITIVE somehow has doggy PTSD. He…read morealso has some sort of ADHD, which makes it impossible to get him to pay attention, or get his focus on one specific thing like dinner or late night potty trips. He also has a hard time with strangers, so we were resigned to think we would never get away from the house due to his issues. Once we were forced to look into dog-sitting for an event we were required to attend, we realized finding someone to look after him was imperative. After emailing back and forth with Crissy, we set up a time for them to meet at our house, to see how they got along. Carson was his typical shakey, barking self, but Crissy's easygoing nature made his nerves settle down and he eventually took to her quite enthusiastically. Crissy has dog-sat for us on multiple occasions, on day trips and weekend overnights, and every time we returned, we came back to a happy dog, and a safe house. I feel confident leaving our lil guy in her capable hands, and will continue to do so. I highly recommend her to anyone with pets, and especially people with pets who have special needs, are old or injured, or have issues that put them out of the possibility of putting their lil friend in a kennel. Prices are reasonable, with prices by the hour, or by event, such as a one hour visit being $28, or an overnight with a mid day walk being $68. Absolutely worth it, Crissy is talented and wonderful, and will remain with our family for as long as possible.

Our dog Chico is older and needs some help. Crissy learned what he needed and took great care of…read morehim. She rarely saw the cat (no surprise), but knew she was here because the food disappeared. She emailed us progress reports. Everything was perfect when we came home. We couldn't be happier with how everything went. So happy with everything; thanks Crissy!

I think by posting the pictures of my dogs actually helped the Pet Pawlor, indicating the types of…read moredogs they groom. Still dont no why they will not call me back for an appointment. Never missed an appointment without calling - and called - Covid. Always tip. My dogs are Seniors and need upkeep. Guess it does not matter. Moira M.

So glad I found this place! One of my 2 cats had bad knots on her back and is not one to sit still…read morebut some how they did a perfect lion cut on her, and still got her back in the carrier! Both cats were in for lion cuts, both were done perfectly, great price, and done quickly!

I found this salon last minute, when I realized my poodle looked like a giant marshmellow with…read morelegs, and saw that he no longer fit into his cold weather gear because his poodle 'fro was too fantastic. I called over to the salon and they were flexible with me to get a time and date that worked best for my schedule which made getting the appointment painless. Located easily off the 95, this salon has lots of front row parking, and is easy to see from the street. I was pleased to walk in and not smell pet urine or see dogs fighting to get out of their enclosures, which made me feel good with leaving my dog in their hands. I was greeted and given a card to specify my dog's temperment, and my desired cut/style for his new 'do. I had never seen a more detailed customer card, and thought this was a great addition to their customer profiles. The salon stay was a little longer than I'm used to, I dropped him off at 10 and he wasn't ready until 2:30, but when I picked him up he was happy, springy, and perfectly groomed. Prices were reasonable, he is a miniature with thick fur and his cut was $45, which included a very specific haircut, nails, bathing, and ears done. If I was staying in the area, I would absolutely be returning with my precious puppy to have our future grooming done here!

I decided to try this place since the last place I took my puppy butchered my dog. But I'm again…read moredisappointed. At first look it seemed like the haircut was ok. Then I realized the cut was uneven n my pup had fainted ball spots in certain areas. I cant seem to find a good groomer. Can anyone suggest one in the new London county?

Wonderful. The most important aspect of a groom, to me, is that my dog feels comfortable, and they…read morealways deliver that here. One groomer washes, drys, and cuts your dog from start to finish with care and they call you with updates or to let you know they're almost done. When I've picked him up from other groomers in the past he has seemed really nervous and distressed but here he greets me with plain excitement looking and smelling fresh! The owner gives a great consult so you're on the same page with the haircut and the lovely new gentlemen on staff groomed him perfectly! Thanks again!!

I brought my dog here recently for the first time but did not have a positive experience. I booked…read morewhat their website describes as the "Bath&Trim- Bath, ears, nails, glands, trim around the potty area, feet & face." When I arrived for her appointment, I read this directly to the staff member/groomer from their website, and she confirmed that my appointment included all as mentioned. We agreed my dog did not need her facial hair trimmed, but I specifically pointed out the overgrown fur on her paw pads to be done and asked if "feet" included that, and she said it did. She said the package was $59, and it was cash or check only -- which would have been useful to know when I booked the appointment. It was a stressful ordeal to get cash from the bank before they closed. The groomer also informed me at that time that although my appt was for noon, it would be 2-3 hours before they would call me to pick her up. (It took 2 hours 45 mins.) When I picked up my pup, the fur on her feet area had not been trimmed at all. Instead, inexplicably, her entire stomach area had been trimmed back (no where near her groin), which was clearly not part of the package. Her toenails had been haphazardly chopped and left jagged, so I had to use a metal nail file to smooth them out when we got home. They also did not trim her right or left dew claws at all. Also, the following day, it became clear that the shop had not expressed her anal glands as advertised, as she leaked from them. (We've been having an issue lately in which her glands are not expressing with her bowel movements, so every two weeks we've had to bring her to the vet to have them manually expressed. We're trying to figure out if it's caused by a food allergy issue. This visit at the groomer was on day 10 since her last vet expression. If the groomer had expressed her glands, she would not have had another episode for at least an additional 10-14 days because it would have taken some time for her glands to fill up again.) Finally, when I picked up my pup, she didn't really seem herself. Almost like she was high, like she had been given something? Perhaps? Normally she hates if I do anything to her toes at all, but when I filed them at home afterward, she just stayed there in a daze. She proceeded to snub me for a whole day. I don't know what she experienced at this shop, but she was not happy, and that's not really normal for her. She's a very sociable, upbeat dog normally. All told, I paid $59, plus $10 tip, for a package that was supposed to include six services, but that in actuality only included 3.5 (half for the jagged toes). I tipped on the spot out of anxiety & self-consciousness. I do have regrets. I gave 2 stars because the bath & dry was well done, and the staff were friendly and polite to me during drop off and pick up. However, I would not return to this groomer or recommend their services.

Our experience at the Norwichtown Pet Resort & Spa is always favorable and this time was no…read moreexception. Our dog has anxiety issues so we are very selective about where we board him when we travel. While he doesn't respond to being left in someone else's care well, it takes him less time to bounce back to his old self when he stays at Norwichtown. It's a clear indication to us that the staff treats him well. We appreciate that they do.

We have a difficult and somewhat unpredictable dog. They are very good with her and we feel…read moreconfident that when we board her she'll be well cared for.

I have a handicapped dog and it required a groomer coming to the house. After one grooming he would…read morenot allow her to groom him. Our other dog was under the bed scared with a morning thunder and lightening storm and is also fearful. We called to cancel because it was actively thunder and lightening and felt unsafe to have her go into the van. The Pet Styles in Motion cancelled us with no notice by text-We are now with Mystic Clippers in Mystic they are fantastic.

We are so glad we found ABC, Becky, and her crew. Our 3…read moregoldens absolutely love this place! Whether it's training, field trips, enrichment, pool time, ice cream, snacks, grooming or all the attention they get from each of the trainers and staff members, it's all 5 star. My husband and I can go to work, and know they are well cared for, and we don't have to worry about a thing. Highly recommend!

If you want your dog left unattended all day and to be attacked by other dogs, this is the place to…read morego (happened several times). They have no care or concern for any of the dogs at their daycare. As for their grooming, if you want your dogs nails to be cut so short they are bleeding at pickup, they are also for you. Lastly, they nickel and dime you for everything. You can't even bring a snack for your dog, you have to pay their overpriced fees. Please don't make the mistakes I did and take your dog here. I did for far too long...