Fantastic does not even start as to where Jo has helped with our new puppy. Jo's approach in…read moreregards to making you see it from a totally different perspective helped massively. Not only that, the advice via E-mail after a session was brilliant and having someone to get advice from with urgent matters really helps when stuck with a certain behavior. Will certainly be recommending Jo to friends / family and other dog owners in the future. Jo's training should be mandatory for all new dog and puppy owners!!

Jo was recommended by my vet for one to one training sessions with my Cockapoo puppy, Mitzi…read more Jo is very kind, gentle, positive, supportive, encouraging, calm and has a good sense of fun and humour. She was able to demonstrate techniques to start the journey of training and I was able to experience positive results immediately. She is able to correct you without making you feel a failure or inadequate and stupid and at all times my dog felt comfortable and was responsive (if albeit exuberant in some of her attempts. At the end of each session Jo e-mails what was covered during that time adding further advice or tips and giving you links to things she may feel will help you or indeed supplying you with links to things you may have asked or discussed. I would highly recommend her services. She seems passionate about her work and animals and is a credit to the training profession. I will certainly be using her again if I feel I need more help/improvement and knowing I can contact her in the future via e-mail for any help, support or advice is a great comfort.

Rocco disliked people coming close and I couldn't talk to other dog walkers or friends without him…read moregrowling, barking and lunging. He didn't like to be touched either. I put a muzzle on him because I was worried he may be a bite risk if people got too close. He was a puller and was increasingly difficult to walk him during normal times. I had a trainer previously but they did not take the time to get to know or understand Rocco and went to confront him head on in the first meeting and then took Rocco walking through a busy high street immediately. I then searched for reactive and aggressive dog trainers in London and came across Off Leash K9 and I cannot fault the experience and understanding of Andrea from the very first session. Andrea is non judgemental. His aim in the first session was to build rapport and try to identify the problem. As soon as Andrea met Rocco we were walking straight towards him and Andrea was very quick to identify the reactivity being fear based and guarding. He asked me to circle him a few times from a distance with each circle reducing until I was able to stand next to him quite close and this was probably the closest I had stood next to anyone for a while! Andrea's calming demeanour even with the barking and lunging, the expert knowledge and understanding of dogs behaviour and the teaching for human owners on how to handle their own dogs is out of this world. From the very first session I felt at ease and educated. Andrea told me that Rocco was guarding me hence the lunging and barking at people he didn't know coming near, in addition he was quick to identify the dog equipment I was using was not helping the situation and as soon as we switched from harness to slip lead and how to actually use them properly I felt immediately able to handle him much better. He also taught me how to be continually engaged with Rocco more and how to teach him new tricks through the use of food and objects he liked. Andrea also introduced Rocco to a very well behaved and chilled dog which helped relax him and give him confidence. He walked and interacted very well off leash with the other dog which goes to show again that Andrea knows his stuff and really understands the dogs needs. Rocco had not been off leash for a few months as his behaviour seemed to have changed as he transitioned into his teenage phase so I was quite nervous. Towards the end of our 8 week session Rocco was able to have his muzzle off in the park running around, being much happier and fulfilled and you can see the difference in him. No one outside my immediate family has ever been able to touch or play with Rocco and whilst I was always scared he could potentially bite Andrea who is not phased by the prospect of being bitten Rocco allowed him to hold his paw, stroke his head, have his hand near and in his mouth which I was absolutely amazed by! Rocco even listened to just Andrea on a new command towards the end of our last few sessions as they clearly had built a fantastic bond. Fast forward a week later Rocco was great at it with me and my sister commanding him. Practicing what you are taught by Andrea is really important as you cannot expect your dog to have the behaviour without the practice. You can tell Andrea is passionate about his profession and is highly experienced with dealing with dog behaviour. This is evident through his attitude and determination to help not only the dog but you as an owner. He will also explain the reasons why you should or shouldn't do something which is really insightful and some trainers may not give you this. Andrea is very quick to respond to any questions or concerns you have outside of your lessons. I highly recommend anyone in North London or wider boroughs who has any dog behaviour issues to please ask for Andrea through OffLeash K9. You will be walking away from each session with something new and a much better understanding and handling of your own dog. Andrea is a huge asset to this company and I would recommend other dog trainers to learn from him! He is the ultimate dog whisperer!

Fantastic training for both my Bedlington Terrier Poppy & myself, a first time dog owner. We have…read moreboth learnt so much during the 5 weeks. Jemma's calm, positive, knowledgeable & fun sessions were just what we needed. I feel so much more confident now, inside & outside the house and especially when we are walking around the park. Jemma was always happy to discuss any of my concerns and the training was always tailored to Poppy's needs. The weekly reports were extremely helpful to refeyback to. I can most definitely recommend Jemma as a puppy/dog trainer. Many thanks Jemma. Christine & Poppy.

I like to think we are the kind of dog parents who intuitively understand our Chow and can…read morecommunicate and train her with natural cadence. None of this would even be possible if Jemma hadn't helped shaped our routines and techniques with her, and basically, given us all the tools. She is great with us and the Dog -Yayoi loves learning new things from her and of course those cocktail sausages .... We can't recommend you more. 5*****'s Thank you so much Jemma, you have been great - Working around our ridiculous schedules, replying to our post session texts, and just being super supportive. We hope Yayoi can hang with Luna soon. Xxx Tara and Martina and of course, Yayoi the Chow

This is a very friendly establishment. When we first went…read morethere, they offered us a free overnight stay, to see if our dog was happy there. We booked him in for a week when we were away on holiday. They have some new kennels now, but when they are busy, obviously these tend to get full. They have individual kennels with individual runs and all are heated. They also have a big open area, where the dogs are let out to play and exercise twice every day. If you have 2 dogs, they do have double kennels if you would like them to share. All Dogs must have kennel cough vaccine as well as annual injections up to date. I cant comment on the cattery section, as I have never used it.

Me and my dogs love Svetlana she is amazing with all petsread more

Our rescue cat Molly can be a challenge to strangers at the best of times, but Svetlana and her…read moreteam have endless patience with her. Molly has now been to Pet Universe several times, and always comes home beautifully clean and well groomed. I can't praise the staff enough for the care they show her, above and beyond that you would normally expect from a salon. I trust them completely with Molly who is like a member of the family to us, and cannot recommend them highly enough.

DO NOT GO TO THESE VETS!!! I have came here for some time but have now changed. The vet quality and…read moreservice is very bad. Rude receptionist and rude Italian vet who is very egotistical and does not listen. They only think about how to take more money from customers and do not care about animals health. They also overcharge you on vet bill so be careful. Go with a private vet instead and it will probably be cheaper too and better service.

On moving to the area and checking out the various veterinary options we concluded that this one…read morelooked clean and professional and had the best facilities when compared with the competition. It has since recently expanded further to add surgical capability. Our two cats were duly taken along for their first check-up, which kicked off with a talk on responsible pet ownership. It transpired that, having been taken in by the advertising and ready availability at the local supermarket, what we were feeding them was wholly unsuitable and basically junk food (eek, how shameful!). In addition we were giving them too much of it - cats should be treated like "bonsai panthers" and kept lean and keen. It was suggested we could try giving them a raw chicken wing as a treat on occasion (cooked bones were bad for them). Duly admonished we stocked up on the more wholesome and natural Lily's Kitchen and Meowing Heads cat food sold by the adjoining pet shop, and, to the cats' disgust, reduced their portion sizes. When presented with a raw chicken wing (an outdoors only treat!), clearly having become accustomed to the cat equivalent of burgers and chips, and being the least convincing bonsai panthers ever likely to be seen, the cats quickly abandoned it in favour of a snooze on the sofa whilst they waited for something more palatable to turn up in their bowls. On their second annual check-up we arrived slightly apprehensive that we had failed to instill in them any appetite for the lifestyle of a bonsai panther, but all was fine (well, they're still on the larger side but it's not that they're fat, they're just big boned. Honestly, it's the nature of the breed!) I feel confident that this Practice knows what it's doing and, should my cats require anything more than a check-up and booster vaccinations, would be very capable of delivering a high standard of treatment and care. The reception staff always seem cheerful and friendly and are happy to help if you're looking for something in particular in the pet shop side of things, which stocks a good selection of food and other pet paraphernalia. I can never resist picking up some kind of treat when doing the food shop, and have returned home with everything from scratching mats, feather toys, and even a cat sensory centre (don't ask)!

This place was a godsend for me and my partner when over the May break a few years ago we couldn't…read morefind anyone staying in London who could sit our flat cats while we were on holiday. I think the idea of kennels is fine for dogs, but cats are more lone wolf than the actual ancestor of the wolf... so this was the perfect solution. The first time we booked with them Louise the founder came round to meet us and the cats, answer any questions we had, and allay any fears. You then choose the number of visits and what sort of time (morning/evening) you have your pet 'sat', or dog walked, fed etc. They spend a good amount of time with your pet, playing with it, feeding it, making sure there are no problems. They even water your plants and leave a little diary so you know how your cat/dog/a.n.other has been while you've been away. We even came home to a pint of milk. I honestly can't praise this company enough, I really can't. Absolutely trustworthy and worth every single penny!!!

We were very reluctant to have someone coming into our home to feed our cat but had no choice as…read moreshe gets too distressed in cattery. We were concerned about the house security (we had just been burgled!) and worried that Lucy our cat would be really lonely and not want to leave the house as mostly likes to go in the garden when we are around. How impressed we were upon our return. Far from being upset and hiding in the house, Lucy wasn't even home! It was 1am but we had to wait over an hour before she came trotting home from her jaunts! She was overjoyed to see us but she was as plump as ever (unlike her return from the cattery) and showed no signs of stress. The notes left by the visitors were detailed and reassuring and showed the level of care that we had hoped for. It also showed the security measures that had been taken on the house. And, the pint of fresh milk in the fridge was a wonderful touch!! Thank you

we have been going to posh paws for many years, the staff are lovely and always happy to help and…read moremost importantly my dogs are always happy and relaxed and look lovely after their grooming session.