1. A C Auto

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    Elkton, MD

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    A C Auto

    5.0 (1 review)
    Open • 10:00 am - 6:00 pm

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    29 days ago

    Took my car in for inspection it failed they replaced the brakes good to go. Very fast honest and friendl.

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    Hertrich Chrysler Dodge Jeep Ram

    Hertrich Chrysler Dodge Jeep Ram

    (19 reviews)

    TERRIBLE SERVICE EXPERIENCE! I was told by a reputable auto service center that I needed a primary…read morecontrol module updated or replaced and had to go to the dealer because only the dealer could program a PCM. The reputable car repair shop diagnosed the issue and explained the solution. I provided Hertrich the diagnostic paperwork with the codes, the Dodge Ram service bulletin that described the problem and how to diagnose it and the technicians notes with the corresponding voltage readings. Service manager looked at everything and told me not to leave it because he didn't want to "lead" his technician toward a particular problem. He also said in his experience, it was the oil pump. I told him I wasn't paying for another diagnostic if it was the PCM because I already paid for that once and if it were something else then okay. It was the PCM exactly as I had been told by the reputable service center. When I picked up the truck, I asked why I was being charged $200 for another diagnostic when I had provided the diagnostic report, the service bulletin and the voltage readings confirming the PCM as the problem. He said, "W don't accept outside diagnostics." He refused to deduct the $200 diagnostic which consists of hooking up a computer to a plug and waiting 90 seconds for the reading. I had stopped servicing my truck there several years ago but had no choice since they are the only Ram dealer in town. DO NOT BUY OR SERVICE HERE!

    Let's face it no one enjoys the process of buying a car, or at least not typically…read more I decided to change vehicles to a new to me one that Hertrich had at their dealership. The process could not have been more straightforward, from initial contact through getting my new keys, etc. Every step of the way, the communication was clear, concise, and without "gotcha" words. Everything was simply clean and done with smiles on both sides. Financing was actually impressive as I was told that the rate I had been quoted from my initial financial group was going to be .75 higher than what they were able to find for me. Winning!! The car was detailed perfectly, so much so I questioned if it had ever been used. The salesperson (Luke) was very friendly and professional at every step of the process. JoBeth made sure everything was as smooth as glass. Give them a call if you are in the market.

    A C Auto - usedcardealers - Updated October 2026

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