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    A Beautiful You

    5.0 (1 review)
    Open • 1:00 pm - 5:00 PM

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    7 years ago

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    Edward-Elmhurst Health Weight Loss Clinic

    Edward-Elmhurst Health Weight Loss Clinic

    3.7(3 reviews)
    23.3 mi

    Kristine Warnes is cold, rude and lacks empathy to the highest degree...or that's how her front…read moredesk representative staff Ashley represented her to me as she cancelled my appointment. If you want a cold, dismissive and rude APN like Kristine Warnes boy is this the place for you. Looked forward to an appointment for 6 months just to get cancelled on. I originally scheduled my appointment in June for a November video new patient appointment. I rescheduled this appointment via my chart when i saw there was an opening early October. Monday night I get strep and a fever, was put on antibiotics and fever free for 2 days before my Wednesday morning appointment. The only notification I received from endeavor was 15 minutes before my appointment that day. It said "Are you here yet"? Panic overcomes me and I frantically call the office as it is 8:05am and my appointment is at 8:20am. I know I can't make it but I contacted the office as soon as I realized my appointment that was originally video was rescheduled to in person. I talk to Ashley at the Naperville office font desk. Informed her that I mistakenly thought this appointment was video instead of in person and only received a reminder for it 15 minutes before. I explained I had been sick earlier this week and did not notice. Ashley says she will tell Kristine Warnes my situation and ask if she will do a video visit. Ashley comes back with "Since you've been sick since Monday you should have called to reschedule or request video sooner" and that "Kristine Warnes said no". Me being sick was not the issue I described to Ashley. I was able to come in person as I have been fever free and on antibiotics for days. My issue was this appointment was made months ago and rescheduled and I believed it to be a video visit by an honest mistake. I only mentioned being sick to convey that I was not on top of my game and made a mistake. From the response I received from Ashley, it appeared to me what she told Kristine Warnes was incorrect meaning I was not hear or listened to by the staff member that's supposed to advocate for patients to providers. And if that isn't the case then Kristine Warnes doesn't give a care in the world if you've waited 6 months, made a mistake and never received any reminders besides the 15 minutes before the appointment. Supervisor Catherine was able to somewhat help the situation but did not acknowledge any wrong doing, typical health care. I would love to speak to Martha the Center Manager as this was an awful way to be treated and spoken to after months of anticipation and excitement to PAY MONEY to seek a healthier life. My best guess is that I will not hear from Martha the Manager.

    Met with Kristine Warnes after reading the wonderful reviews on her. I must say she was even more…read moredelightful in person. She took her time asked questions I hadn't even thought about in over 20years. Looking forward to working with her.

    A Beautiful You - medicalspa - Updated September 2026

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