We had the worst experience with A&W. My husband and I were referred to the company by a friend who does his taxes with Ted Wozniak. Due to our family travel, we scheduled our meeting with Ted on the last day before filing the taxes. (confirmed by email by Ted himself) From our previous experience with other accountants, we knew it shouldn't a problem - for the meeting we came prepared with all needed paperwork and were hoping to file on time. The troubles started right at the reception - our appointment was not even on the list because Ted "forgot" to put us in (as his secretary confirmed later, it does happen with him often) and the receptionist spent quite some time on back&forth runs and name checks until we got to see Ted in person. Ted was courteous and spoke a lot, but at the end of the meeting he just suggested we file an extension and come back to do the taxes "without rush" the following week. I did worry about an extension because in case I need to pay taxes I will also need to pay penalty on my taxes due (there is no extension on that), which I told Ted about, and he promised that we would meet shortly. He obviously didn't have time for us that day. So both my husband and I followed up with respective Excel sheets after the meeting which we sent to Ted by email. There was no response to these. The following week my husband sent an email asking for our next appointment. No response. Then I called. In fact, I called three times within the last 2 weeks, every time leaving a detailed message to the secretary asking to call or email back. It's been 3 weeks since then, and Ted Wozniak never found a time to call back or respond to the emails. Apart from being completely unprofessional, it is disrespectful to say the least and besides being upset about the whole situation I am happy we did not trust our taxes to such an irresponsible person. Just like a previous reviewer said: NOT a reliable firm, with a messy organization and questionalbe work ethics. read more