We stopped at the Drive Thru here for a quick couple of burgers on a Monday. At least that's what we expected. We pulled in behind a red truck, and I decided to open my phone and redeem a coupon while waiting. Meanwhile, the guy in the red truck appeared to be struggling with the drive thru attendant. After about 10 minutes (in the drive thru), the truck finally moved up to get his food. We pulled up to the ordering station and a young girl said that she'd help us in a moment. After about five minutes of waiting, a different guy took our order. By this time, there were three other vehicles behind mine (there were none initially). We went around the corner, only to see the red truck still waiting on his food. After another few minutes, we finally moved up to the window. We asked the girl what the wait was all about. She said that the red truck guy wanted four burgers, all in separate bags. I don't think that should have taken 15 minutes! On top of that, she basically had to re-take our order, as if nobody had recorded it before. She ended up giving us the wrong drink.
Although this may happen once in a while, a few weeks ago we also had to wait around 15 minutes at the drive through, at the same location. The same girl was working there. read more