UPDATE -- September 15: I promised to update this review if Invitation Homes resolved my HVAC…read moreissue, and I am pleased to report that the issue has now been resolved. After three additional service visits, Invitation Homes ultimately sent a technician who completed the necessary repair. As of today, my HVAC system is functioning properly and the temperature issue I previously documented has been corrected. I sincerely appreciate Invitation Homes ultimately following through and resolving the problem. I also want to thank the technicians and individuals who continued working toward a solution. I am leaving my original review below because it accurately reflects my experience at the time, but I believe reviews should also be fair and updated when circumstances change. Invitation Homes ultimately resolved my HVAC issue, and I appreciate the company following through.

Just had a conversation with Madeline Reyes. One of the…read morestar of the company. Help me through some uncomfortable situation. I really appreciated her help.

Morgan H. Is a great coordinator for our development…read more She always follows up and works for us after hours.

STAY AWAY FROM CASTLE GROUP, it is very unprofessional, terrible accounting system , non-existing…read morecustomer service, Lakes of the Meadow in West Kendall, Flrida, got rid of First Service Residential, which was bad and Castle Group is even worse. We pay the $100,000.00 per month and it is total caos. Instead of guiding our Board of Directors in making correct decisions, homeowners have to micro- manage Castle's constant blunders with maintenance, their non-supervision of other vendors . The list is long.

Prime HOA has been managing my building since early this year, and I can say my experience with…read morethem has been pretty positive. I've had previous experiences with other HOAs that have no urgency or concern for their clients and have had to reach out multiple times before getting a response back. However, with prime, they have been professional, organized, and communicate clearly with me. When I've had any maintenance requests or there have been community needs, they've handled the requests efficiently. The team is approachable when questions come up and overall, they help keep the community running smoothly and are a reliable management partner.

Really great management company. Highly recommend. I love that they have a local presence and are…read moreresponsive to any of our needs. Anything we need done of fixed, they're on it. Excellent customer service. Cannot recommend them enough. Briana is the best! Great service 10/10 recommend. I am on the board for my HOA and they are night and day better from our previous company we used.

In September 2022, I purchased a rental property in the City of Wilton Manors, FL…read more Being an out-of-town landlord always presents many unique sets of challenges. Therefore, I knew I needed a property management company to handle those unique set of challenges in my absence. I had researched many properties management companies online in the Fort Lauderdale area. I happened to come across Icon Realty Management and Brokerage. After reading the great reviews and my conversation with Ben and finally meeting him at the property. I decided to have them manage my property. Within 2 days of Icon Realty having the property in their listings, it was rented on day 2 (two). Ben, At Icon Realty has truly been professional and responsive thought the whole process. I highly recommend Ben from Icon Management for anyone looking for a Management and Brokerage firm. DM Celebration, FL

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Horrible management company. Stay away. No walk thru in the community. You always have to tell them…read morewhat needs to be repaired and it will usually get gone by the 2nd or 3rd request. Lack of communication skills. Maintenance man is horrible, drives around and does nothing. They manage absolutely nothing. Communities save your money and find another company besides Sunrise Management unless you want to lower your property value.

I have worked with dozens of management companies and I've never had a better experience in my…read morelife. All people involved from managers to Jay the owner. The attention to detail is superior. If you are a condo association in South Florida, I strongly recommend using Sunrise Management.

Tamara and Alicia were so amazing to work with!…read more They answered every single one million questions my clients and I had! Tamara even attended a walk-through during her free time. Above and beyond! Professional, kind, and helpful are the words to recommend AIO! 10/10 Recommend.

Was so happy to work with Tammara very knowledgeable, professional, defiantly will work with her in…read morethe future. She toke the time to seat with me and explained the all processes.

Selling my condominium that is managed by alliance. My buyer after paying additional money to get…read moreall the condo association documents has yet to see them and are three days past the date. We have called email texted sent smoke signal and we have not got one reply from alliance. Even the company they use to Produce the documents home wise has been trying to Contact them because they need more information and they cannot even get through. Your messages go through to voicemail with no personal messages. That shows you something.

Horrible at their job last time I came they received my check even though the date was different it…read morewas early they would have held it and then deposited the day of the deposit this time they're saying no they have to be on the same day something's fishy going on there still in this company not great at their service that's why they're reading is horrible they just thinking about the money not the person that lives there

My mom sold her condo last month. She gave them all of the paperwork to prove that she no longer…read moreowns the unit. They charged her for another month of service. I tried to help her by going into the office on a Friday. They were closed. I called them on Monday. It states on line that they open at 8:30 am. Instead of making a trip back to the office I decided to call at 8:45. Geez, they have a recording that states call back during normal business hours between 9:30 am at whatever the closing time was. When did these become normal times?!

Woodside - North Miami Beach : 5.15.2026 - The hallway ac is not working properly since March 12,…read more2026. I complained about it several times. The hallway temperature is 81F, even the ac is set up 72 F. The board and on site manager is delaying and neglecting the issue. The hallway is hot and humid. Please get it fix asap. It is sometimes blowing warm air as well. 6th floor feels the heat and humidity more. I emailed and called First Residential multiple times. It has been 2 months. Customer satisfaction? First residential Regional manager check & control? Health issue ? Respect the residents?

Positive: Professionalism I was told about John Kemper a…read moreyear ago, and spoke with him about selling my property...After one year and finally deciding to sell, I was given names of other Realtors to deal with, but I remember talking to John and felt like he was someone that really knew the business.....He knew exactly what I needed to list my condo for, to get a buyer. It was big, very pretty, mile from the beach, great location, but did need upgrading.....He told me exactly what to do..and he was right...Great listing price........He negotiated with these people right up front, this is what she is taking, needs upgrades, but great price for this condo, location was beautiful.... John definitely knows his business, don't fool around, gets to the point...I liked John and yes...I would highly recommend John Kemper, e-pro realtly....

My experiences with EPRO were outstanding, they helped to try and sell my mothers condo in Florida…read moreafter she passed away, unfortunately there were some other issues that would not allow us to sell the condo and it was at the bottom of the market when not much was selling but they did offer good suggestions on how to sell it. I can not recommend John Kemper, the owner high enough for all he had done! I read the rants of one of the other posters, my opinion is she wanted something for nothing. My experience is if you have problems with a tenant before they move in, you will always have problems with that tenant.I have never come across a landlord that will allow you to pay "piecemeal" its all or nothing, and since it is in the begining of her review to me it sounds like she has an issue with anyone that is Jewish.