UPDATE: We originally took this review down at Gage's request, as we were actively communicating…read morewith him to get our driveway fixed. After two months, multiple no-shows for appointments he himself set to sign a new contract, and now complete ghosting--ignoring calls and texts--we are done.
This is not just disappointing, it is unacceptable. Consider this a clear warning: think twice before hiring him. Across multiple review platforms, you will see the same pattern repeated--poor communication, disregard for property, and a consistent failure to deliver on promises. Our experience is not an outlier; it reflects a broader issue in how this business operates.
____________________________________________________________________
Original Review: We've held off writing this review for nearly two years, hoping we wouldn't have to. Unfortunately, the latest issue made it clear we can't stay silent. This isn't something we do lightly, and we acknowledge upfront that we took a risk going with a younger contractor. We wanted to give him a shot. That was our choice--and ultimately, our lesson learned.
In April 2023, we hired Buffalo Niagara Concrete to pour a new driveway, sidewalk, and back patio. Gage, the owner, was initially polite and responsive. On pour day, the crew arrived on time, but Gage left midway. At first glance, the work looked fine, but the professionalism of the crew was lacking. We even provided lunch, only to later find paper plates, pizza crusts, and other trash scattered in our yard. Tools, mesh, and leftover materials were left behind. Some were eventually retrieved, but most we had to haul away ourselves. It left the impression that once the concrete was poured, cleanup and customer care were no longer priorities. We later learned Gage hires union workers per job--not employees of his company--which makes it even more important for him to oversee and inspect the work. That did not happen in our case.
Serious issues soon followed. Control joints were cut when the driveway was still too soft, leaving gouges and jagged edges. Rain then revealed a bigger flaw: the slope near our garage man door was poured wrong, causing water to pool and leak inside, damaging drywall. It took weeks to get a reply from Gage. Eventually, he sent workers to cut and repour that section, but the patch was rushed and sloppy, with chipped surrounding concrete and a mismatched finish. The remaining cuts were delayed, then finally done, but left crooked and uneven. At that point, we gave up trying to have it fixed.
By spring, the driveway had significant pitting--far beyond normal wear for only two years. Several respected contractors inspected it, all agreeing it was from poor product or application. Each urged us to reach back out to Gage, noting that any reputable contractor should stand behind their work. At first, he replied quickly, asking for photos. We sent them immediately, then communication stopped. When he finally responded, his answer was simply: nothing could be done, just power wash and seal it ourselves. No inspection, no remediation, no referrals, no discount--not even the courtesy of standing behind his job.
We are incredibly disappointed. We spent thousands of dollars and have had more stress and repair needs than we ever imagined--especially so soon after completion. Some parts still look fine, but knowing what we know now, we'd never hire him again. The lack of accountability, the delays in communication, and the refusal to stand behind his work are reasons we cannot recommend Buffalo Niagara Concrete. We gave every chance for this to be made right, but at this point, we hope our experience warns others: choose a contractor who is not only skilled, but also professional, reliable, and committed to standing by the quality of their work.
