We had a cracked windshield and Christopher Cormier came out from Safelite to replace it. He was…read morevery professional, fast, and even vacuumed my car! I feel like I got the best service possible from this technician and the company. Recommended highly.

nearly impossible to talk to a human. if you want actual customer service, look elsewhereread more

In April 2025 I had Jim install a windshield in my 1966 Mustang. As of Dec. 20th, 2025, the job is…read morenot completed. The original install he did not seal the windshield and when I washed the car, I had to get the shop vac to vacuum up all the water inside the car. He came back in July and tried to seal it. It sealed some but not around the clips that hold the chrome trim on. Said he would be back. Through many attempts of calling and leaving messages in the last 6 months with no response, I am left with a very leaky windshield. Beware of Jim, he does not complete the job and leaves you to hire someone else to complete his work. Dick Ryan in Cashmere

Jim has replaced two of our windshields. We are very happy with the work he did and would recommend…read morehim to others

We have a cracked windshield we've been trying to get replaced for three months. Called back in…read moreApril, was told they ordered the windshield. Didn't hear anything for a couple weeks. Called them back, was told that the one they ordered arrived broken so they ordered another one. Not even a phone call to let us know there was going to be a delay. Every time communication happened, we initiated it. We've called three times since to get the status on a new windshield. Every time we spoke with a man named Ben. It's now June 26th. Nothing, nadda, zip. I hope the owner(s) read this review. They should know they are losing business off poor customer service.

These people were great to work with! Very professional and communicative. I will use them again,…read moreif I have other glass replacement needs. I highly recommend! - Kären Lombard

I dropped in with a question about the possibility of sealing a rock chip on my windshield before I…read moreheaded over the pass. They repaired it right on the spot without an appointment and for a SUPER reasonable price - I was more than pleasantly surprised! Everyone I encountered was exceptionally friendly and helpful. I was in and out of the shop in less than 1/2hr. I will definitely take all our glass business there moving forward. I highly recommend this business..... quality work from a professional team.

Had two bad units replaced in my home. Fast and friendly service and they turned out great!read more

They put in window but left glass pcs. all over the front of motorhome. It took over an hour to…read moreclean up by ourselves and they did not seem to care. We should get a big discount but have not heard from anyone since Jim called them...we have told our insurance agent...we will never go back to them because they do not take care of their customers!!!! Jim Gavin

Excellent service, communication was timely and informative. Completed the windshield install…read moresooner than expected and the whole transaction was easy-peasy!

Discount Auto Glass is the worst. Had a broken garage window replaced and they did a very poor…read morejob. The seal around the new glass was loose and when we reported this issue, they promised to send out a worker to take a look and never did. We asked 3 different times over several months and explained that we had water leaking into the garage. Each time they indicated they would follow up but they never did. In the end we tried to fix ourselves & then noticed that the new glass did not fit the frame. There was a gap. Could this company be any worse? Don't think so. Actually, rates no stars.

Customer service and communication between the workers was lacking when I worked with them. I don't…read morerecommend.

We are so lucky in Ellensburg to have such quality and service coming from Johnson's Glass &…read moreUpholstery. They are trustworthy and helpful when you need them. Twice now have they helped me solving my problems with my car. They give you honest and friendly service. Thank you for helping me out again.

Johnson's replaced my pickup windshield two years ago. Recently I discovered cracking in the lower…read morecorners of the new windshield. No surprise, Johnson's replaced it at no charge. They are great.

AWESOMENESS! Brandi was very courteous and friendly via phone and in person. I sent them dimensions…read moreof a frame without taking into account about another 1/8" that should have come off. They worked with the original piece of glass and was able to make it work for the frame so I didn't need to have another piece cut. Thank you for getting it done so fast. Highly recommended!

Joe came and fixed an older sliding door for me. This would have cost a significant amount if they…read morecould have even found the part so he saved me a significant amount of money. Great service! Guy Schober