This place is a complete scam that uses ineffective and underpowered treatment methods to get you to spend more money and sign up for their "programs". I went in roughly 7 weeks ago for a Tattoo removal consultation and appointment. My tattoo is 3 inches long. Located on my neck. And is fully black. I myself am a 26 year old male with light skin and a very healthy immune system. Now I say all of this because I want to paint an accurate picture of the process, including risk factors and desired traits of tattoo removal so readers don't feel I am uneducated in the process or complaining without having done due diligence or research. When removing tattoos the targeted area is hit with specialized waves that break up the molecules of the ink. Allowing your lymphatic system to digest them. As a result of this process, your tattoo fades over time. Now there are certain traits that are more desirable to make the process more effective. Those include lighter skin. Being younger. The tattoo being located in areas where there is a higher flow of blood such as the neck. Age. Health. Age of the tattoo. And colors used. Black is typically the easiest to remove and red being the hardest. With that being said allow me to explain why this particular location is gouging their clientele for money well in excess while using ineffective treatments. When I entered this facility I was brought into a room with a woman whos name i cant remember, however, she was older and blonde. Before she had even sat down to fully explain the process, she'd already started hitting numbers into a calculator. She then goes on to tell me that she had never seen a tattoo such as mine disappear for anything less than 15 sessions. At a standard rate of 150 for a three inch tattoo that would come out to roughly $2250 over the course of all 15 sessions. But there was a possibility it could take more. So she wanted to have me sign up for the "unlimited program". This would allow me to get as many sessions as I needed to without worry of increased cost. It would just be $1500 up front. Right away, this struck a chord with me as in all of my research, I have almost never seen a tattoo take more than 13 sessions and that's including difficult colors such as red and in much more problematic locations with worse blood flowWhen I questioned this, she said that an individual who had just left right before i cam in was getting a tattoo removed from his ring finger and was on his 14th session, and it was still visible. This, however, is not comparable because the individual she mentioned was well into his 40s. And the ring finger has significantly less blood flow than the side of my neck, so these circumstances surrounding the tattoo are completely different. We chatted for a couple minutes. And during that time, she brought up several times that I should really just sign up for the unlimited program and pay the 1500 front. I said that if I paid session by session (150 a session) and it took less than 10 sessions, I would end up paying less than if I signed up and used less than 10 sessions in which case I'd be overpaying by a significant amount. I said that my research did not indicate it was going to take 15 sessions to get rid of my tattoo and I did not feel comfortable spending $1500 with the potential of overspending. She again said that she didn't think it was going to take a less than 15 sessions. And said that she could honestly see it taking upwards of 30. This was a huge no for me. I wanted to test my theory incase maybe I was wrong. So I asked to do my first sessions for 150. I'd see the results and decide from there. When signing my waiver, she asked me for the 6 time to sign up for the program. During my appointment, they tried to sell me several creams and gels.. And then Afterwards, I had little to no side effects. Because the treatment was ineffective and only resulted in minor redness. I went to a different shop 7 weeks later. Got the treatment done with a better laser and immediate results . And The artist thinks it will take maybe 2 more. Not 14+ read more

Horrible don't go there. I got a tattoo removed and they burnt me with the lasers. Denied they did anything wrong. Then said there were no before pictures even though they have them. They are crooked and don't care about their patients. I have permanent black dots on my wrist now, my tattoo was pink. read more

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I suffer from hypopigmentation (loss of pigment) from the laser treatments I received at A&E. My upper lip is permanently lightened and it has caused a tremendous emotional strain on me. I never go anywhere without my concealer because it looks like I have a milk mustache and I'll have this for the rest of my life. Words of advice: GO TO A DERMATOLOGIST for Laser Treatments. I learned the hard way and don't want anyone else to suffer at the hands of people who don't know what they're doing. read more

My son paid for 8 visits for a small tattoo removal. In the consultation they said it would take less than 8 visits. They are now asking for another consultation and more visits and it doesn't look any different then when he started. A solid No and waste of money. read more

I did the cool sculpting on my lower belly and it's literally worse than before and the only part of my body I have issues with aside from the injections they did to my face. Recommend not going there. read more

They have a new owner so it's so much better. Before the change the previous owner was rude and had no idea what to do. He use to sell wigs.I love the new change. read more

I got cool sculpting done here and was asked to come back several times for pictures and kept asking for the results and they would not show them to me! I worked out and lost weight on my own, I think cool sculpting is a scam and would not recommend it. I even asked them to email me the results and never got them. DO NOT RECOMMEND!!! read more

If there was 0 stars this would get a negative 10, rude people, time management skills awful. Articles on google suggest false reviews.

Well, this must be the "chop shops" of plastic surgery! Wow..... First, the place is in a mini-mall type place, so this should have been a huge red flag for me. Second, as I waited for who was suppose to be Melissa, I hear a crabby old man basically yelling at another staff member right as he was coming into my room!!! Not professional at all! When he came in, he barely looked at me, sat as far across the room that he could, and when I tried explaining what I was looking to have possibly done, he pretty much mocked me....talking to me like I was an idiot when I knew what I was talking about! So, since I have had Botox in DC several times, I will wait to have this redone and other things addressed.....by a true PROFESSIONAL & LEGITIMATE cosmetic place! read more

Ok. so I bought a livingsocial for this place for hair removal on my lower legs. 3 treatments for $99. Had my first appointment today. It went great. No problems. It is a bigger place than the previous place i went to for hair removal for my armpits. The treatment went just the same. They said I need to go back in 10 weeks for my next treatment. Again, I would never do this without a Great deal !! With any review, I would be skeptical with people that have ONLY one review under their belt. And this place has many people that reviewed this place only. But I had no problems with them, I finished my 3rd laser hair removal and am enjoying my results. read more

Went for spider vein injections a few years back. A tech stood by instructing a newly hired nurse on how to inject. Bad experience all the way around. Later went to St. Joes out patient center and had a great expwrience with a nurse practitioner who removed a vein and injected my spider veins. read more

Not recommended for individuals not staying in the Syracuse area for more than 4 years. I had 8 treatments done on legs, bikini and upper lip. Actually was awesome. My bikini area did the best and was like baby smooth, I only shaved once a month and I was in love. Legs and upper lip were lighter hair so that was a little harder. After 8 treatments they told me I had a 3 year guarantee which means I could still come back for "maintenance" Unfortunately I was leaving the area and wouldn't be able to keep it up.... Nor did I think I would have to do much. My last treatment was in December 2014 and I missed the one I scheduled for March Literally the following week ALL my hair came back. Like I have to shave everyday. It's back to the way it was before I paid for this laser hair removal. I'm shocked. It's almost like all the treatment did was suppress the hair temporarily. It was awesome while it lasted but if this is how it works for laser hair removal in the future I might rethink getting it done. Environment is a little stuck up. If you don't request the same technician you will get who ever. They don't take you if you are 10 minutes late, (especially if you drive 1.5 hours) but if they are late, they don't care. For Syracuse I suppose it's not a bad place to invest for laser hair removal. But if you aren't staying there permanently, I'd look elsewhere. read more

STAY AWAY! Purchased a laser package which included on going service if still not hair free after 3 years. The evaluation determined that i was not hair free, however, I have been told I now need to purchase another package. I also had Botox performed there once and it did not do ANYTHING. After waiting the suggested 2 weeks, I questioned how much it had been diluted and was met with angry insults. Terrible terrible place of business. read more

Had 11 out of 12 laser tattoo removal treatments done . Worked very well and was very painful they did it as a packaged deal . I would recommend this service to someone if the tattoo isn't to big. Because the process with the burning of the skin and the blisters is painful also staying out of the water and sun during healing times is crucial. Think it before you ink it , realistically it's probably to late if your reading this but the service does work and is well worth it . The staff worked with me for over a course of a few years due to me getting pregnant at one time and not being able todo treatment and also going on vacations to sunny places In the winter and being on the water in the summer .They never once refused to give me service even with such a lengthy treatment process due to my own needs. read more

A&E 2020 - Tattoo removal done on back of neck, - Laser Hair Removal Near Me - East Syracuse, New York

I have been going to A&E for over 7 years to remove unwanted hair. The slogan they have is you "3 year hair free guarantee". Well after 7 years of it . I am still waiting to get hair free even after the 34 plus treatments I had. I was told that my original contract has now expired and *shockingly* they want more money to continue treatments. As I refused to pay more money for a service not originally fulfilled and mentioned posting a review I was told "any review that may harm the business would be sent to their attorneys"...... great customer service Joe. So in short. Be prepared for a bait and switch if you dont get the results. The only plus side is that the technicians were always nice read more

I am very disappointed with A&E. I started my skin tightening treatments (8 of them) in the summer of 2020. I paid up front and went to all appointments on time and completed them by the end of August. I did not see any improvement but that is not why I am writing this. They promised me an assessment consult after the entire procedure was completed. The appointment was set for Nov.2. They called that day to cancel and said that they would call back soon to make another appointment. They never called so I called them. They set up an appointment but I wanted one earlier and had to insist. My appointment was set for Nov.11. They took pictures and again told me that they would call as soon as they received the pictures back. I waited to hear back. I called again in the beginning of Jan. 2021 and they said that they would call me. The place was closed for a couple of weeks so I waited. They said that I would be the first to call when it opens. It is Jan.29, they are open and still no call. They got my money and dropped me like a hot potato! read more

The staff is very nice, the office is clean. The office hours make appointments convenient.

Beware. Paid a lot for botox and it didn't even last a month even though I got the amount they recommended so they would guarantee it. I called them, they had me come back in, I assumed they would fix it. Instead they said some people don't take to botox well and I told them I had it before and it worked well. They said well maybe you have had it too much then. I said I have only had it once. They said that I would have to pay for more but they would discount it 50%. I was already in for like $350 and didn't want it to be a total waste so i begrudgingly submitted and wouldn't you know, that didn't hold either. My only guess is that they water theirs down too much. Definitely a place that is trying to sell. I would never ever go back. read more

I do not usually write reviews, but I need to warn others. I paid a small fortune to have two tattoes removed here. After the first treatment, my leg was burned so badly that a hole opened up in my skin, and I got a terrible infection from it that took over a month to heel. The technician did not seem professional at all and did not know what she was doing, obviously. My tattoes are still there, because I was too afraid to go back after developing the one inch hole from the burn they gave me. On top of that, I could not get a refund. This place is crooked and unprofessional at best. The owner is rude and obnoxious. Thinks he's too good for everyone around him. RUN away from this place no matter how good the deals SEEM to be. They use cheap and ineffective lasers, and staff is inexperienced. read more

I received laser treatments from this establishment with great regret. THIS IS NOT A MEDICAL OFFICE, do not let the lab coats and scrubs fool you. The owner went from selling toupees to performing medical procedures. He does not care if the patients see results; he's unprofessional and only wants your money. read more

I can finally write a review!! I went to A & E for Botox and Derma-fillers several months ago. Actually, the doctor an nurse who performed the procedures did a great job and the price was the best pretty decent. I didn't go back for one reason, the owner, Joe. The first time I went, I had an appointment to have the injections. Joe took me in a room and literally bullied me and told me they didn't have anyone to give me the injections that day. He was so rude I was in shock!! I was very upset because I had taken time off from work for my appointment. I went back a few weeks later and finally received my injections and Joe attempted to bully me once again by playing bait and switch with the products. I almost walked out but I really wanted my injections so I stayed. I can't understand how anyone can work there. It's obvious he treats his staff like crap. Now I go to a great cosmetic surgeon for my injections. read more

I went to my consultation and first treatments. The staff was very professional and I was 100% satisfied. I have already recommended A & E to a few friends. Thank you for the wonderful service. read more

I'm so confused about the other posts! There's full disclosure before you sign up for any procedures as to what the side effects might be! If you don't read it or think that the outcome will outweigh the possibility of a side effect then shame on you! I've been doing laser hair removal there for the last 2 years and I've been happy with the outcome, I have had a couple issues along the way but the staff was quick to fix the best they could. As far as price.... of course it's expensive it's cosmetic! If it was cheaper I would be scared! read more

Absolute worst. Not only was I lied to by the "pretend Dr. Joe". But after they charged me numerous visits for tattoo removal. Which never was removed. The "pretend Dr. Joe" told me that's to bad. Absolute worst place you could go. If I could give it a lower score than one star I would. Buyer beware this man is a rip off read more

If you're looking for tattoo removal go elsewhere. Highly over priced, and ineffective, got 2 treatments for a small stick and poke tattoo I got years ago and make 0 progress on romoving it. Went somewhere where they knew what's up and it came off in one treatment. read more

I never write reviews. THIS PLACE IS A BATE AND SWITCH. I asked for a ballpark price on hair removal. They quoted me a price. When I got there, a guy named "JOE" HELD MY CONSULTATIVE SESSION. I came from a previous Laser company that closed. Joe told me "don't expect the prices you received there", " kept asking what I paid", "tried to sell me a package that I stated prior to calling I was not interested in" JOE AND THIS SURGERY CENTER ARE UNPROFESSIONAL, UNORGANIZED AND APPEAR TO USE A BAIT AND SWITCH. If you are unable to quote a ballpark price then SAY YOU CANNOT!!!!!! instead you gave me a price, got me in there and tried to offer coupons, promotions, sale going on just to buy a $2000 package. Hate to tell you A & E-there are MANY OTHER PLACE IN SYRACUSE ALONE. Joe was rude and disrespectful to me and talking bad about the other company that closed. he seemed to know about their lawyers and why they could charge prices on their web site. As you sat there and spoke-I DID NOT CARE WHAT YOU WERE TALKING ABOUT. I WAS THERE FOR A PROCEDURE WITH AN IDEA OF WHAT I WOULD BE PAYING BASED ON WHAT THE REPRESENTATIVE TOLD ME WHEN I CALLED. BEFORE YOU BOOK AN APPOPINTMENT CHECK OUT OTHER PLACES!!!! This was a horrible experience. read more

I've removed almost all of my body hair, looking to do it all someday. A E Lasar Hair Removal is the place to go. They make sure your totally smooth, if you want to be. Great staff, and great service. read more

I looked at the reviews on yelp for A & E and really should not have been surprised that others have had an awful experience. I apologize for such a lengthy review but hope it assists others in making a decision to not go to A&E. Over the past 2 years I have had botox or restylane injections three times. I should have known better after the first treatment to have it done again. Each time I had it done my eyelids drooped so much that I could not use eyeliner because it ended up smeared all over my eyelids. I went back and complained and was told that the next time I had it done they would make the injections higher on my forehead to avoid the eye drooping. I was also given a discounted price for my second round of injections. The same thing happened and both eyelids drooped to the point that It interfered with my vision. I again complained but no one ever responded to my complaint. I waited a year for my last injection and was very clear with the technician about how my previous two treatments caused my eyelids to droop and I really wanted to have my "11's" addressed and my forehead. I was assured again that the injections would be done in a way to avoid the eye drooping. Within a week of my third injection both eyelids were drooping in the corners and the arch of my eyebrows were so high up that I looked like an angry bird. I went in to see what could be done aand they wanted to give me more injections to make the arch drop which would then again cause my entire lid to droop. I said that I would never again get injections. I also advised the staff member that I would like to speak to the owner Joe and that I wanted a full refund. He was conveniently in a meeting and was to call me. After 2 days of waiting I called to speak to him. Again he was not available again never returned my call. A third attempt yielded the same result. The following day I received an email from him. He told me that I would not receive a refund and then accused me of receiving several "free" treatments. I was appalled. I replied to his email advising that my second treatment was the only one that was discounted. He sent an email with dates and amounts that I was "not charged". I am not sure who keeps track of their records but several of the dates were fabricated. He even accused me of having another "free" treatment following my last one. I was furious and replied back asking him where he is getting this information and that I would like to discuss this with him and not email back and forth. He also told Me that there was No visible drooping in my eyelids when he reviewed my photos. I know my face and I know that when I again cant wear eyeliner because it smears my lids that they are most certainly drooping. I have not heard from him since. BOTTOM LINE...is that the owner of this facility is extremely unproffessional. He avoids confrontation by hiding behind emails. He is also a liar. He told me that I signed a contract fully knowing what the side effects could result in, which is true. What his technician told me is another story. I was assured the second and third time that I would not have the eye drooping that I had after my first treatment. I find him to be insulting and basically a shady businessman. I unfortunately have also paid in full for laser hair removal and have to continue going there. If anyone out there could assist me in getting a refund for my last treatment I would be grateful. I would NEVER recommend A&E to anybody.... unless of course they want to be ripped off, insulted and lied to. read more

Really must give 5 stars to A & E. They were very professional and friendly. I had laser hair removal done, and couldn't be more pleased. No more hair on legs! Will be going back for more treatments. They offer a wide variety of ways to look and feel better! read more

Went in for my first ever botox and juvederm. First consultant is not a consultant with any actual knowledge of procedure. Paid for Botox for my 11's and crows feet; paid for Juvederm for my frown lines around mouth. When I went into room to have botox done, the technician told me I would need to have my forehead done if I wanted my 11's done because otherwise I would have wrinkles on forehead (why didn't consultant tell me this?); then when I went back a week later for my Juvederm injections, the tech insisted I was getting Restalyne; I repeated said that I paid for Juvederm but she told me I was mistaken. When I got home to look at my receipts, I did in fact pay for Juvederm. A&E insists that it was a clerical error and that I paid for Restalyne. When I asked for further clarification it became a pissing match with the person emailing me who was rude and condescending. I would never recommend this business to anyone ever. read more

Im totaly baby smooth, and this is the place to go. They have great prices and a very professional staff

I'm glad to see I'm not the only person who had a horrendous experience with A&E. I am not exaggerating when I say that this was one of the most unpleasant customer service encounters I have ever experienced. After being told on the phone my appointment was with a woman, I was unpleasantly surprised to be stuck in a room with Joe. Another reviewer referred to Joe as a "used car salesman", which I have to disagree with, because used car salesmen are at least usually friendly. I had clearly made an appointment for a Botox injection, but obviously this "consultation" is intended as a salespitch, albeit a bad one. "Joe" was rude, unpleasant, tried to upsell me into more expensive treatments, interrupted me, acted like I was wasting his time, argumentative, and like the other reviewer posted, he was condescending. I went there for Botox which I've had multiple times from legitimate physicians and there was no reason for him to talk down to me the way he did. I too heard him be rude and dismissive to the staff. I will give A&E this: their facility appears to be clean; the Botox worked (hard for it not to I guess) and their hours are convenient. That's all I can say that is good about this assembly-line style strip mall establishment. After getting treated here, I had a good friend complain about similar poor treatment, and she never complains about anything! I had been considering coming back for additional laser treatments (and even told Joe this upfront) but will never give A&E my business again. Other places are more expensive, but I will gladly pay the higher price for professional service and RESPECT. I guess I never should have tried to save money by cutting corners to begin with; you get what you pay for! When you think about it it makes sense to ensure that you are dealing with a board-certified dermatogist if you are injecting chemicals into your body. What was I thinking?! I found a great dermatologist who I really like to work with and who treats me (and his staff!) with kindness and respect. Oh, and the reason all of the "5 star reviews" are filtered is due to Yelp's filtering policy. If you don't know what this is you should read about it (it explains when you choose to unfilter the results). But basically, it is evident that the "5 star reviews" are "spam" postings either by the business themselves or someone affiliated with the business, trying to boost their ranking. Hopefully those of us with common sense recognize this. read more

BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE Received Botox injections in my forehead...what a mistake! Injector has no idea what she is doing, Within days my left eyebrow lifted up like Dr. Spock and the right drooped! I called and she is only there two days a week so I had to wait until Thursday for her to attempt to fix...she gave me another shot and I waited a few days and my eye did not improve so I called and went back in again the NEXT Thursday and she proceeded to look up what to do on her IPAD!! She then gave me two more Botox shots and still 3 WEEKS later I am stuck with one lifted eyebrow and one droopy eye! The rude and unprofessional owner, Joe Ferro, did not call to apologize or want to see me! I called him and he went on to say that is could happen with Botox and if I think I am getting my money back I am sadly mistaken and hung up! Are you kidding me? Who does business this way? This DOES happen with INEXPERIENCED injectors! DO YOURSELF A FAVOR AND GO SOMEPLACE ELSE FOR INJECTIONS! read more

I was a sales representative that sold ads to Joe in the magazine I worked for and I was always very professional to him but the entire time we we're doing business he was so rude to me and his staff and he used f-word so many times I lost count how many times he said it I actually brought with me a internet specialist and warned him in advance that Joe uses the f-word a lot and we counted 49 times in the twenty five minutes we were in there and he was amazed how this guy could still be in business! I think in reading all these reviews you can believe all the one star ones because he was actually fined something like $10,000 dollars for having someone rewrite bad reviews and change them into positive ones this guy must really hate people and life in general and how he stays in business is so surprising I once witnessed him berating a customer in front of his staff and anybody that was at the front desk. I think the staff has a high turnover and the rudeness that customers are referring to comes from the top...Joe puts people on edge because I witnessed him berating them on many occasions so I always felt sorry for them so please read these reviews carefully! read more

If I could give negative five stars, I would. DO NOT waste your money getting your "tattoo removed" here! I spent $2,200 dollars on an inch and a half by two and a half inches black solid tattoo with some shaded black parts around it. This first, is a ridiculous price for a non colored tattoo. I am on my thirteenth treatment, the solid black part is still completely visible, hardly lighter than it was the day of my first treatment. The shaded areas are still present, where they have been removed, they have been replaced with white noticeable scar tissue from the laser burning my body. They don't have a high quality laser, it doesn't work well except to scar you and leave your tattoo, and they don't prescribed silvadene to reduce noticeable scarring after burns. My friend came here with me to get a solid black tattoo removed, he stopped coming after his tenth treatment and not seeing any noticeable difference. In addition to being over priced, and the service you pay for not working at all, the staff is incredibly rude. At least, the front end girl is, I've never been treatment so unprofessionally and disrespectfully, especially after giving someone more than $2,000 for a service that isn't working! DO NOT waste your money!!!! See a dermatologist. They will have the newest lasers, probably remove your tattoo in six treatments, will have a Newer laser so they don't go as deep so the possibility of of scarring is low. Plus, a dermatologist will prescribe you silvadene. This is a place that lies about their results, are rude to their customers, and overcharge to inflict pain and scarring but leave the tattoo. Don't make the same mistake I did. Find any place but here! I will gladly post my before and "after" pictures when I get home. You'll notice that really the only difference is my back is now scarred. read more

I went for a consultation to A & E to discuss laser treatments. On your initial intake form, it is asked what you think are the problems with your skin you would like to work on, so I listed them all. When I was brought in for my consultation Mr. Ferro was, from the get-go, condescending and dismissive. After asking me what I saw as problems with my skin that I wanted to work on, I mentioned the same things I wrote on their intake. He told me that they could not work on everything at once (duh!) and what is it "that I wanted to do?" He asked that repeatedly; I was left to wonder why I bothered with a consult when all he kept saying was, "Well, what do you want to do? Where do you want to start?" If I knew this, I wouldn't need his consultation. He cut right to the chase when he eventually realized I found him unhelpful, sarcastic and dismissive: three laser treatments totaling $2000.00 Ridiculous! Go to a dermatologist instead. This place is a joke and a rip-off. read more

First, I can't even give one star to this business, it doesn't't deserve any. Second, I am so upset with myself about not researching this place and reading these reviews before I wasted my time meeting with the most unpleasant man I have ever attempted to do business with. Lesson learned! So here's my story: My friend and I also brought a deal through Groupon for hair laser removal treatments. Since we were driving an hour and a half one way to get to the place, we requested to have our first treatment on the same day we had our 'consultation'. After a lot of begging and explaining that we had treatments done before and we knew all it involved and were not planning on purchasing other sessions, we were told we could do both on our first visit. This must have ticked off this little man Joe because as soon as he walked into the room he said to my friend and me that the one year unlimited treatments would get us only 5 sessions max and with 5 sessions we could only get 10-15% hair reduction. When I challenged him how that would be possible since I had 5 treatments done in another area and had around 90% reduction he practically called me a liar and started making fun of those other businesses. So, Joe either was lying to us to get us to buy more sessions, or he is so inefficient that he doesn't know how to operate these machines or treat various types of skins. Here's some reading material that is easily accessible online.... http://www.realself.com/review/pittsburgh-laser-hair-removal-reductionnot-removal http://www.hairremovaljournal.org/how_many.aspx http://www.oprah.com/style/The-Facts-About-Laser-Hair-Removal ( Joe, for future reference when you talk to other customers, pay attn to question #4) After 20 mins of putting up with this guy, he flat out said he didn't have to honor the Groupon deal and refused to treat us. My friend and I were so glad in the long run not to be under the mercy of this guy.... Who knows how he would 'fix' his laser machines to get his point across. I would not trust this guy even if he offered me the treatments for free. This is my first review ever and the first time I call the Better Business Bureau,but I definitely plan on following up on it for the sake of other people who deserve good customer service. Group on was great and refunded our $$$ right away. read more

The technicians are hit or miss. I have had at least three different technicians there. Some just go through the motions and other really do a thorough job. There needs to be a system of checks and balances. I did not know all my sessions were up until I went in and was told that I would have to pay for today's session. Also watch out for Joe! He is like a cheap car sales man. He will tell you what you want to hear especially that it is guaranteed. Well there is no guarantees unless it is written on paper which he will not do. At you last session when you still have work that needs to be done he will come in and try to sell you another expensive package. Don't trust that what he is telling you is the truth. Do your research and talk to people before you invest thousands in his "deals". There are better packages and guarantees out there. read more

Dissatisfied, I have been a long time customer of A&E and spent a considerable amount of money at their facility, I was told that because I had a gift certificate I couldn't use the groupon coupon. They called "Joe" and he said no I couldn't use both....when is a gift certificate not considered cash??? Seriously, I hope that anyone considering purchasing a gift certificate or have a great husband and wants to surprise you...don't do it...apparently they do not want people to pay for their services before hand..BEWARE!!!! read more

This place is the best by far in the area! The staff is polite, knowledgeable and courteous... The prices can not be beat. Very clean and well run operation! Am shocked at the other reviews of this place as I live in Fort Lauderdale and have had many procedures done in the South Florida area by top doctors and I would gladly fly to Syracuse to come here to have my procedures done. They have been in business for a long time so are clearly doing a great job of running this establishment! 5 stars all the way! Thank you I will be back soon:) read more