Amanda and her husband literally ghosted us mid-cleaning. We were finishing a renovation and needed a deep cleaning before our tenants moved back in. We had one day to do it and told the cleaners there would be construction dust. We assured the cleaners that they didn't need to focus on any tenant mess - just get the construction dust. They knew we were under time pressure. Amanda and her husband showed up 20 minutes late, but they were friendly enough at first. They looked around, brought their cleaning supplies in, and told us they were getting to work. Then, while my girlfriend and I were distracted hanging a new shower curtain, they literally took their cleaning supplies and snuck right back out the door without saying a word! For ten minutes, we didn't even realize they were gone. We learned from a text that they were bailing on the job. They tried to claim later that a contractor who was finishing up in the kitchen had been 'in their way' - but they had three empty to start with! Maybe the job was bigger than they expected? I could understand if they had asked for an additional fee if they misunderstood the scope of work. But who sneaks out on their own clients without a single word? The cowardice and lack of professionalism almost defies logic. After a full day of our own work, my girlfriend and I found ourselves scrubbing bathroom floors and dusting at 10 pm to get our tenants back in on time. read more
