If I am not mistaken, the cab driver today at 11 a.m. was Dean??. He was amazing. I understand that…read moretheir schedule is tight and that our resident escort was late, but he remained calm, patient, and very understanding. I highly recommend him and would definitely book with this company again.

Sucks, Taxi was late by 16 Minutes, missed my flight and Customer service representative says "We…read moredid our best to accommodate your needs". I did not ask for any compensation, but the tone from the Customer service representative was very rude. Will not use them ever again. I am happy UBER is here to teach them some lesson. These people must realize the importance of good customer service and stop crying about slow business.

outstanding Cab Driver both cabs I took today from your company treated me like royalty. I can't…read morecomplain Keep up the work safely and you'll always me as a

While I can't speak for the whole company itself, my experience was not great. I called through…read morethe App for a Wheelchair Accessible Vehicle to change a booking on the app and was told that the wait would be 25 minutes, however it took way longer than that (around 45 mins), so I decided to cancel the booking through the app. I couldn't see where the driver was either through the tracker on my phone. So I called another company and the other driver from Seven Eleven came at the same time as the driver I called and I was told that since I did not cancel, I was charged $25! I paid out of frustration as their policies do not indicate a $25 charge anywhere ($10, if anything) or that you cannot cancel through the app if you called. https://seveneleventaxi.ca/terms-of-service/ I spoke with customer service and their only reply was that they needed to update their policies. Anyway, my point is to have the policies updated, like now) and clear for customers who use this company. I will not be using this company again.

Gayle and I had a nice ride from Pearson Airport (YYZ) to the Toronto Hilton (Financial District)…read more Our guy wasn't particularly chatty, but he did do the "basics" very well: - Loaded and Unloaded Our Luggage Luggage - Provided a Clean and Comfortable Taxi - Safely Drove us to Our Destination - Took the Most Direct Route Which Resulted in a Reasonable Fare

will charge your credit card multiple times if you try to change a pick up time or cancel. driver…read moretold my wife her card was declined then they charged both her card and mine. fraud.

i ordered a taxi, it never showed up. i tried contacting them, they didn't answer. i had to walk in…read morethe heat. i called them once I got home to ask why the taxi never showed up, and they man told me to not call them next time and hung up in my ear. most ignorant person I've ever spoke to. DO NOT USE THEM.

They are the worst and most unprofessional cab service!! My girlfriend had taken them and was…read moresexually harassed and hit on by the cab driver the entire ride! Further, she made sure to ask for a cab that takes debit/credit and the operator informed her that all of their cabs have the machines. However when the cab driver came he said his machine wouldn't work and that he will drive her to a bank to get him the money while HE WOULD LEFT THE METER RUNNING!!! That is horrible customer service, but once she said she would give him 5 dollar tip on a 7 dollar cab ride and somehow then the meter suddenly worked!!! Further the entire ride he tried to convince her that she should let him drive her to her destination downtown rather than taking the Go Bus, and pressured her the entire ride!! This is the most unprofessional cab service in the area, DO NOT CALL THEM IF YOU ARE A YOUNG FEMALE!!!

had to use a taxi for two one way trips back in the summer time, sadly this was because there was…read moreno bus service to where I needed to go (portlands on a sunday) both drivers that I had were very chatty but professional throughout the whole driving experience, the cars were really clean and kept well. my complaints were that because I was a solo passenger I got into the back seat and they had the front passenger seat allllllllll the way to the back resulting in me smashing my knees going in and going out of the vehicle. in a jam I would use them again, but I would probably pick alternative means in the future. (I wont say the word, but im sure you can figure it out)

City Taxi Toronto has a picture of "small moves" on their website. I phoned on July 14 saying I…read morehave 15 boxes to be moved from one building to another which are only 1 km apart. I was quoted a flat rate of $30 that includes loading and unloading the boxes door to door. When asked if I have to order ahead of time, he said to call when I'm ready. On July 18 I phoned for a mini van at 3:07 am. The agent said it would be 15-20 minutes. I had 13 medium size boxes and 4 bags. I moved all the boxes and bags down to the ground floor by the side door. Each time I called I was told they're still trying then I was told I'd have better luck after 6 am when drivers begin work. Why didn't they tell me that at the beginning? After waiting 4 hours finally they found a mini van. The driver showed up but balked at the boxes saying it's $40 for him to move them. I agreed. What else could I do? The boxes were not heavy. I'm 5 ft and 71 yrs old with a neck injury. If I could move them, how heavy could they be? The driver told me to move the bags myself. First he went the wrong way going to St. Joseph Hospital. All the way to the other building he complained. He showed me a $50 bill saying that's what the previous customer paid him for a drop off at St. Joseph Hospital. I said I'd file a complaint and he called City Taxi and complained that he had to move 20 boxes! When we arrived at the destination I gave him a $10 tip because I was worried that he wouldn't unload. The driver essentially made a $20 tip on a $30 ride. First, it's false advertising by City Taxi of doing "small moves", then it's a scam when I had no option but to agree to whatever demands the driver made. What was I to do with all my belongings? Never again would I use City Taxi!!!

Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because…read morehe said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future.

With drivers cancelling trips at 5,6 & 7. The morning is disgusting. What about the working class…read more You don't promise any pick up for that matter!!! The wait and save and immediate is ALL the DAM same!!!!!

Gayle and I took our last Toronto cab from the Hilton to Union Station to catch our VIA Canadian…read moreguy. Our cabbie was great as he was pleasant to us at the same time he was bluntly and humorously opining about how some drivers who preferred airport runs were "cheating" the system. I didn't catch all the logic, but was thinking the whole time that a guy with this personality would be great in NYC. It was a short ride and we gave him cash, including a nice tip. We also appreciated the extra luggage assistance.

Terrible service. Booked a wheel chair accessible cab from Providence Healthcare to St Michael's…read moreHospital for my sister 3 days in advance. Pick up was 10am. After a dozen automated calls from Co-op Cabs saying they are trying to find a driver it was now 11:15 and I called other special needs cabs in the city and was told no one would be there earlier than at least an hour and maybe keep what I had booked. Finally, frustrated we called Beck Taxi and they arrived within 15 minutes - she was on her way 1 1/2 hours after her scheduled appointment time. Of couse this caused her to be late for her specialist appointment. Such poor service - I would never recommend this company!!