My wife and I shopped there tonight and bought a bed frame. It was a great value compared to other…read morestores we looked at. We worked with the owner, Gene to complete the purchase. He was very helpful and provide us with a lot of information about the different options he has. His warehouse is large, but his online selection is even greater. This is the third item we have purchased from here. We bought a couch a few years ago and all of our kitchen cabinets about 8 years ago when we remodeled out kitchen. I have been 100% satisfied with the price, service and quality of all of our purchases. I would look here before any other store. It is locally owned and how often do you get to shake the hand of an actual local owner of any store?

My husband and I just purchased a sectional on Thursday evening. We walked around and we're both…read morereally pleased with the selections available and I was absolutely in LOVE with the prices. I found this fantastic sectional with a large chaise and we purchased it immediately. I had seen this same exact sofa on marketplace used selling for $600 and this was not much more than that brand new in plastic! We opted to pick it up on Saturday rather than wait to have it delivered. After my husband and BIL picked up the couch and wrestled it through our tiny front door (our house is old. ) I realized that we had two right sides and no left. Something to keep in mind is this sofa has both a right chaise and a left chaise configuration. We got the right area facing chaise and a left area facing sofa. I called and left a message but unfortunately they were already closed for the day. I figured it would be minimum Monday before I could get any resolution due to short working hours on Sunday and needing to rent another truck. Honestly, Sunday was a complete cluster and these guys immediately turned my day around! I ended up needing to take my baby to the hospital and was there all morning. I didn't think I would have time to get this situation resolved as obviously baby comes first. Luckily we got discharged and I called around 12:30 and the man on the phone was so kind. He immediately said he was the only one in the store but he would call his boss and get my situation resolved entirely. By 2 pm these guys found the correct piece, brought it to my house, actually put it in my living room and took the incorrect piece back out. And they did all of this without waking the baby! I am honestly so pleased with the sectional, the options they had available, the value and most importantly the customer service. I can not recommend these guys enough, they have truly won me over as a customer for life.

Made the worst purchase OF MY LIFE in this store with sales associate Randi (sorry Randi this isn't…read moreyour fault). The furniture has unraveled from within. The customer 'service' is a total joke at the corporate level. I've been trying to get my items replaced for 406 days. This is what I have to show for $11,000. ** extra funny - they blocked me on Facebook for conversing with other patrons about similar experiences I guess, otherwise it was just from sheer embarrassment of their products and have been working hard to delete my yelps too, if you need proof of purchase I'd be happy to provide it, this review is totally legitimate, like it or not.

I visited your store a few times and on my last visit Beth helped me. She was lovely. She assured…read moreme I could order by phone once I had a chance to take some measurements. I called the store a few days later and asked for Beth. She wasn't there. Taymee is who I spoke to instead. Taymee was unpleasant. She treated me like I was a burden. Her tone and sighs clearly indicated she was uninterested in answering my questions or helping me place an order. She put me on hold at least 5 times, tried to rush me off the phone, and said she'd send the quote to my email and I could just call back and deal with Beth later. I never received the email. Beth contacted me a few days later, and again was lovely. I wanted to see some chairs I was considering in person so Beth said I could come to the store to see them, but she'd be on vacation so Taymee could help me. I reached out again asking for the quote via email and Taymee did not respond. After a few days I sent another email which Taymee did reply to saying simply "I sent the quote. Here it is again". No greeting, no let me know if you have questions... I noticed on the terrible picture she took of a printed quote my email was incorrect. I replied with a friendly message to let her know. I again received a short, unfriendly reply "Okay. Thank you." Your customers don't care who gets commission. We expect kind, friendly, courteous, helpful customer service no matter who we talk to. And at your price points you should offer nothing less than exceptional customer service. I'd be happy to forward the email correspondence. Just provide an email address. I expected much more from your company. In the next 1-2 months I'll be spending up to $20k in furnishings and it's unfortunate it won't be with Arhaus.

I was excited to purchase a high quality table from a local…read morebusiness. The wood slab is beautiful. I experienced great difficulty in receiving service for a quality control issue with the base. Communications were often patronizing and often not reflective of the facts of the situation. The company did make it right in the end, but only once I wrote a poor review and without an acknowledgment of the issue.

Just happened to discover this store on a day when I arrived downtown with a friend early, and had…read moresome time to kill before our restaurant reservation time. It looked like it had some very unique pieces, so we ventured in. We were instantly greeted by a very friendly, genuine lady. You could tell from the start she was so enthusiastic about the products and loved her job. She begin by telling us about their outside product lines which include customizable couches, and then practically gushed when she got to telling us about the things they make themselves. After seeing the gorgeous urban live edge tables I could see why. I am now dying to have them make me a table, and maybe some shelving, and more. Also, all of the artwork featured on the walls for sale is by local artists! After chatting with her for a bit she directed us to the 7 floor sister store 2 doors down. Urban Timber, located in an even larger store next door sources salvaged logs from our area, as well as Upstate NY (my home!). They involve the customer in every step of the process from picking their piece of wood, to measurement, shape, and even the base. The wood is completely dried and finished on every side making it a lifelong lasting product. While the prices are not inexpensive, you are truly getting a value for the high quality you are receiving. It is an investment. At the time of our visit a nice gentleman gave us a tour and if we had the time he wouldve taken us upstairs to where they make the tables. A sign out front mentioned free delivery. Super impressed with everything at these two locations!

Service and selection at LightingOne is excellent. Everything came in a timely manner. We love our…read morelights!

I went to the store for help closing and found out there were so many catalogs I was better off…read morelooking online from hone. I did get some very important help as far as what size to look for considering the room. That made the trip worth it.

Good prices and some interesting stock. I've also bought tile, faucets, light fixtures and a rug…read morethere.

This place has pretty much anything you would need for home décor. We ended up getting a vintage…read moretruck to use as a coffee table. It seems legitimately old and worn, if its a reproduction someone has some serious skills. I read that a lot of items come from Asia (I saw a lot from India) and apparently they have buyers that just go out and look for this type of eclectic furniture in bulk and one offs. Rugs are some of the best deals I have seen (good quality and good price). If you need a piece to really stand out (and no one else has) this is the place to go! They also have free popcorn and fruit drink in the front for customers!

BEWARE BEWARE They are not a bargain store at all. I went to Furniture Fair and bought a coffee…read moretable for cheaper money. Their delivery service is the worse I have ever seen. They did not pick anything up at all, they just pushed my furniture into my house and ripped the molding off my door way.

nick was great, helped me pick furniture via text message! he sent me all the items in stock and…read morepricing and coordimanaged delivery. Outstanding customer service

I've been looking for a specific microwave GE brand I stopped in and the salesman Joe was very…read moreknowledgeable and help me out. Luckily they had one downstairs and I took it all the way out to my car and put it in the car like I asked. Couple weeks later after I got to installing it I had a couple questions about installing it and so forth I called down there and spoke to Tim and he was very friendly and very knowledgeable about appliances. They have a vast range of mattresses washer and dryers a little bit of everything I will probably be stopping down there to buy other things in the future I like supporting local.

There prices are okay but I have been waiting over a month for a washer and dryer to get delivered…read more Was told they would swap them out and deliver a different set and still didn't. I would not use them for anything. Customer service is very poor and they don't take blame for anything. They are completely different in person then they are over the phone it's sad.

Great selection and awesome service. The music shopping experience was wonderful. I will be back.read more

This is the most organized and clean record shop I've been too. You walk in and everything is…read morecategorized by genres (most are divided with slots with the artists/bands name), new releases for used records, newly pressed records. All records are covered in plastic protectors (even the dollar bins!). They do have a great selection and noticed that a lot of the vinyls were not scratched. What impressed me the most is that they have private listening stations, a seating area to chill and enjoy complimentary coffee/water. Next to it was a cool jukebox you can listen to! So cool! I was blown away by their high end quality audio (speakers, turntables etc). They do sell Audio Technica if you are on a budget. If I ever get the funds, I would like to invest on the speakers! The staff is extra friendly and helpful. There was a certain soundtrack I was looking for, they didn't have it in stock but was willing to take my number and call me when they get it in. At the end of our check out, they mentioned a rewards programs. It's free to sign up and at the end you save money. I bought mostly used vinyl. You buy 5 used vinyl and get the 6th free. Not bad. My Mr. scored two new reissued records, one he's been looking for The Misfits and Stone Temple Pilots (for me). Overall, we had a great experience and look forward to coming back again.