Since this is my first experience with renting party equipment, I can only go by this experience and cannot compare to another. The best thing about this company is the payment/documentation process....once they had my money, I was pretty much at their mercy. The most frustrating thing is the communication. When I was asking about the equipment, I was getting one word answers. I ended up renting a 2 bowl frozen drink machine and two (5 gallons each) mixes for specialty drinks. My party was on a Saturday night. On Wednesday when final payment was due and processed, I called to get an approximate delivery time for Saturday....and after many follow up calls(BY ME) Cathy told me it would be on Saturday at some point and they would give me 1/2 hour notice before they got there. On Friday, the delivery person called to tell me he was at the venue ready to drop the machine off....my party was on Saturday. I spoke to Cathy in the office, and with no apology, she said the machine would be dropped on Saturday AFTER 3PM. At 1030AM Saturday, the delivery people were there to drop the machines. They had to wait 15 minutes for me to get to the venue, and they did and were very nice. I crossed my fingers and prayed the machines would work as expected, because up until now, there was zero support. David, the delivery person, said he would be in the area until 5 if there was any problems with the machine. Again, David was professional and very nice. The party went as expected, there were no glitches with the equipment. My pick up was scheduled for Monday, as they will not pick up on Sunday unless you pay them extra. I explained to David that I needed at least 15 minutes to get to the venue, and he assured me someone would call me Monday with a pick up time. At 9am I spoke to David, who unfortunately was not picking my equipment up. At 905 I spoke to the office, they said they would call back with a pick up time. At 1030 I called the office AGAIN, they promised to call me back with a pick up time. At noon, I started to call the office again. NO ONE answered the phones, the messaging system was full and I could not leave a message. This went on for 1 1/2 hours......at 130 the delivery person called to give me my 15 minutes notice. I raced over to the venue to let them in. They were very professional, again.
These machines were not inexpensive to rent....I would expect some modicum of customer service....there is literally NO CUSTOMER SERVICE at this company, except for the delivery people. I would not recommend or use this company again. read more