I feel that I was very overcharged. I was charged over $100 for a cat grooming for which I was quoted $75. When I picked him up I was charged an additional $25 for a bath and nail trim and then a fee for using a card to pay! For that his ears were not even cleaned. I cleaned them myself when he got home as they were dirty and bothering him. I've been having my pets groomed for 20 years and those things are always included in the grooming price and are never extra. I was never asked if I wanted to add a bath and nail trim if it was to be extra and the groomer knew I was inquiring about the price ahead of time. I would not have paid extra for these things when they are things I could easily do myself and like I said are expected in a grooming. I was a little bothered that I couldn't get a direct quote ahead of time and said I didn't want any surprises at pick up. That left me a little uneasy because groomers typically always give a clear price and what's included so that made me a bit nervous. At which time I was told unless he had really bad mats that she would have to "chisel" off it would be $75...never mention of extra for bath and nails which I of course assumed where included. She looked at him before the groom and never said anything about it being more. At pick up she said his mats came off very easily in "one sheath". I got exactly what I didn't want which was a surprise charge at pick up for the bath and nails. In addition, she groomed him how she liked as opposed to my requests for a long mane, booties and pom pom tail. She did shave his tail when I expressed that wasn't what I had asked for. Finally, he was injured...how I'm not sure and neither were they. His back paw pad was split wide open and bleeding on everything. I did feel he was being handled roughly on the front desk where they think he stepped on a tape dispenser. I have never paid $100 for a cat grooming in my life and I'm from NY where everything is much more expensive nor have I ever been quoted one price and charged more for grooming essentials only to get my cat back with dirty ears, not cut as requested, and injured. The groomer was very nice and she did apologize for his injury however nothing else was offered. They have a beautiful salon and convenient hours. The shave was smooth for the most part except for a gash on his tail. However, for me it was not a great first experience. Will not return. read more