I have a rental property in Banner Elk that potentially had bed bugs and needed to have the…read moreproperty inspected and treated quickly since the property is occupied and they have small child. I got an apt for inspection right away and Bryan came out quickly. He was very professional and thorough. I really liked him and thought that the rest of the process would be like this, and be a great experience. Unfortunately, it was all downhill from there. Bryan said it would probably take about a week to get someone out. After two days, without hearing anything about a treatment appointment, I called left a message with a representative, heard nothing. I called back again the following day, and asked to speak with the scheduling department, but they won't allow you to speak with the scheduling department. I contacted Bryan , and he said he would leave a message with management and have someone call me and let them know it was urgent because we had a small child in the property. After waiting a week at this point, and still not hearing anything back, I attempted to call a representative, once again, and still could only leave a message and not speak with the scheduling department. The following day I heard from Bryan, the inspector, and he said that a Matt would be calling me that day to schedule an appointment, and that has been another week since that happened and I've still heard nothing. It has now been over two weeks since the inspection, and I still haven't gotten an appointment scheduled for treatment. If this is how they conduct business, I don't know how they will continue to be in business. I have already contacted a local company and they've come out for the inspection and treatment in less than a week. If you're in need of pest control, do yourself a favor and call A-1 Pest Control. They are a locally, family owned business and provide a thorough and professional service at a very reasonable price. They charged half the price of Bug Out, and actually got my property treated without a hassle!

From the owner: As one of the leading eco-friendly pest control companies in the Southeast, we pride ourselves on…read moreour considerations of our customers and the environment. Operating for more than 50 years, Bug Out has become ingrained into the community. Bug Out is proud to be a member of the Rentokil family of companies in North America. Rentokil is a pest control business operating all over the world, providing high levels of service to residential and commercial customers. We are confident that our history of service provision to the people and businesses in the Southeast Region will continue to develop and improve through our partnership with Rentokil. Our mission is simple: to use our technical expertise to protect people and enhance lives.

They were GREAT when they took their own calls. Now that they have a call center answer, plan on…read morespending at least 15 minutes on hold and have to repeat your information 12 times! Enjoy!

Wow! I paid this company in June to get rid of carpenter ants. The person who serviced my house…read moresaid the $150 included visits for 30 days if the problem persisted. When I called for a third visit as I still had the ants they told me that was incorrect. I was lead to believe if I signed up for quarterly service they would apply my $150. They did not and charged me another $96 "down payment" and two weeks later another $32 for monthly payment. What a racket! All this and I still have carpenter ants! I'm trying to cancel and at least get a refund of the $32 but they have to get back to me.

I don't like the FACT------- A-1 Termite & Pest Control sold my personal information to numerous…read morecompanies who now have all my banking, credit ratings, card numbers and SS #, etc. The technicians seem to be great at their jobs, but the way A-1 Termite & Pest control conducts their business practices are dishonest and downright greedy. Never will I do business with a company who sell my personal info to vendors to make money.

We've been using A-1 on a regular schedule for our mountain cabin and couldn't be happier. The…read moretreatments are effective, the communication is great, billing/email/etc. and the techs who come out are excellent. As friendly and knowledgeable as can be, neat and efficient, always introduce themselves and spend as much or as little time as needed - they can work invisibly or are willing to answer questions. The office is responsive as well. Recommend to anyone who asks us!

I requested rodent control. Was told they would use both snap traps as well as bait stations to get…read morethe job done as quickly as possible. That was not the case. Only the bait stations were installed. We brought this to our techs attention he said if we wanted to buy snap traps on our own that's fine he wasn't putting them down because they don't work for this type of rodent (rats). We went 4 weeks w bait stations and had a little less activity. We contacted the office asking for a contact to discuss why we were told they would use both bait and snaps and now the tech refuses to put snap traps down. We waited 8 days with no contact. We paid a total of 350 dollars to the company and had to buy our own snap traps. We out them down and in a week we are almost no activity at all. Was very impressed at the initial visit but every visit after left us confused as to whether our tech had even read our contract. They were always responsive when they want to schedule a paid visit not so much in between. In fact NOT AT ALL in between. Very disappointed as when we spoke to the 2 gentlemen at the initial appointment before signing contract we were very hopeful we would be giving a 5 star review as they talked really well and seemed knowledgeable. That was the extent of that. Our tech Robert wasn't very friendly and blatantly refused to out snap traps down after he rescheduled his visit b/c it was raining and he didn't want to get his tires and truck dirty even tho I had taken a half day at work to make this appointment possible as weekends weren't an option.. unless it meant the truck would get dirty.

I was disrespected by an A1 pest control employee. When it was brought up to management it was…read moreswept under the rug. I left a google review explaining my experience and it was removed. Odd, and now ask yourself is it really likely they have almost a perfect score on google? Truly I wish businesses would attempt to rectify their wrongs and stand on their mistakes instead of erasing the truth from being seen by others.